Estevan Robles
Pacoima,CA
Summary
Highly organized with diverse office experience. Excellent interpersonal skills and adept at performing under pressure. Approachable and collaborative team member with advanced technical expertise. Hardworking and reliable and focused on going above and beyond to support team and serve customers. Motivated to continue to learn and grow as a professional. Dedicated individual focused on completing work quickly to consistently exceed targets. Reliable team member accustomed to taking on challenging tasks. Works well independently to handle assignments and always ready to go beyond basics assignments. Quick learner with good computer abilities.
Overview
10
10
years of professional experience
Work History
Office Assistant (Land Development)
Los Angeles County Public Works
09.2023 - Current
- Processing submittals of tax packages and using the information from the submitted documents to prepare tax write-up reports.
- Distribute the tax write-up reports to the Assessor and the Treasurer-Tax Collector via e-mail.
- Input data into Epic-LA related to the processing of the tax packages and the recording of final (tract and parcel) maps.
- Provide customer service by responding to calls, e-mails, and requests for assistance and information at the Land Development public counter for inquiries related to tax packages and the recording of final maps as well as maps that were rejected.
- Prepare final maps for recording by stamping them with the appropriate seals, writing in the day's date, determining the map book and page numbers that are
next in the series. - Prepare the money sheet that summarizes the final maps being delivered to the Registrar-Recorder for them to record.
- Pick up and return any final maps that were rejected by the Registrar-Recorder to the Land Development public counter.
- Provide reports on the number of final (tract and parcel) maps that recorded on a quarterly and annual basis, as requested.
- Sitting at a desk at the counter, answering phone calls, and helping customers at the counter.
Road Maintenance Laborer
Los Angeles County Of Public Works
07.2021 - 09.2023
- Communicate with site supervisors and team members to complete projects on schedule
- Enforced proper use of equipment, PPE, and materials to mitigate safety risks
- Promoted teamwork within the crew by assisting coworkers with tasks such as loading/unloading equipment or providing guidance when necessary.
- Enhanced road safety by performing regular inspections and identifying areas requiring maintenance or repairs.
- Patched broken pavement for safe travel by dumping, spreading and tamping asphalt.
- Improved road and sidewalk conditions by filling potholes, repairing cracks, and sealing surfaces with appropriate materials.
- Collaborated with engineering teams to assess damages after natural disasters, aiding in the rapid restoration of affected roadways.
- Assisted with traffic control during construction projects, promoting the safety of workers and motorists alike.
Building Maintenance Technician
Essex Property Trust Inc
09.2019 - 07.2021
- Perform maintenance projects and tasks with minimal supervision consistent with Company policy and direction from the Maintenance Supervisor, Community Manager and CMS.
- Maintain the highest level of customer service for prospects, residents, vendors, and corporate departments
- Promoted workplace safety through strict observance of OSHA protocols
- Inspected, operated, and tested machinery or equipment to diagnose machine malfunctions (HVAC, Cooling Towers, Backup Generator etc.)
- Streamlined work order processes for increased efficiency in task completion and reporting.
- Served as on-call technician during off-hours periods, addressing urgent issues promptly to minimize disruptions to tenants'' daily routines.
- Assisted with renovation projects, providing hands-on support and technical expertise as needed.
- Ensured tenant satisfaction with prompt response to service requests and effective communication.
- Performed scheduled maintenance on electrical, plumbing, and HVAC systems.
Package Delivery Driver
FedEx Ground/Home Delivery
12.2016 - 08.2019
- Handled packages with care to prevent damage during transit, ensuring that all items arrived in the same condition as when they were initially picked up.
- Follow up on customer requests or problems with solution-oriented approach keeping customer informed of delivery progress
- Collaborated with other drivers to optimize coverage of assigned territories for maximum efficiency in package delivery times.
- Improved customer satisfaction by ensuring timely and accurate package deliveries.
- Streamlined the sorting process at distribution centers by organizing packages according to their designated routes before loading into vehicles.
- Developed strong relationships with customers through courteous and professional interactions during deliveries.
- Enhanced safety standards by conducting regular vehicle inspections to ensure proper maintenance and compliance with regulations.
Auto Parts Handler
Longo Toyota
02.2014 - 12.2016
- Expedited service department parts for regular and special orders
- Increased customer satisfaction by efficiently managing parts inventory and ensuring timely delivery of orders.
- Picked up and delivered parts and equipment to other dealers' or/and guest when needed.
- Conducted regular inventory audits to maintain accurate stock levels and minimize discrepancies.
- Provided expert advice on product features, installation procedures, and maintenance recommendations for customers.
- Supported the sales team by providing accurate information about available inventory, facilitating a smoother customer service experience overall.
- Placed vehicle inventory numbers on parts to properly identify items for counter associates.
- Operated forklift and order selector to transport parts in warehouse.
Education
High School Diploma -
Arroyo High School
El Monte, CA06.2012
Skills
- Conflict Resolution
- Customer Service
- Strong Communication Skills
- Computer Knowledge
- Time Management
- Team Building/Leadership
Languages
English
Spanish
Timeline
Office Assistant (Land Development)
Los Angeles County Public Works
09.2023 - Current
Road Maintenance Laborer
Los Angeles County Of Public Works
07.2021 - 09.2023
Building Maintenance Technician
Essex Property Trust Inc
09.2019 - 07.2021
Package Delivery Driver
FedEx Ground/Home Delivery
12.2016 - 08.2019
Auto Parts Handler
Longo Toyota
02.2014 - 12.2016
High School Diploma -
Arroyo High School
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