Esteve Cabrera

Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.

• Used internal software to process reservations, check-ins and check-outs.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Oversaw front desk operations with eye for hotel reputation, staff productivity and operational efficiency.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Delivered above-and-beyond service to guests by making outside venue reservations and setting up tours.
• Performed concierge services for guests.
• Protected guest valuables with main safe or in individual boxes to maximize security.

• Used internal software to process reservations, check-ins and check-outs.
• Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
• Welcomed each new arrival pleasantly and confirmed reservations and identification.
• Answered multi-line phone system and greeted callers enthusiastically.
• Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.

• Performed concierge services for guests as needed.
• Planned coverage needs and organized services to support incoming special events.
• Trained new staff on correct procedures, compliance requirements and performance strategies.
• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Built talented team through hiring and training new associates.
• Prepared weekly employee work schedules for team members ensuring all shifts received adequate coverage.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.

• Answered multi-line phone system, responded to inquiries and transferred calls to correct departments and personnel.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by Residents.
• Protected guest valuables with main safe or in individual boxes to maximize security.
• Explained details regarding property, including restaurants, pool area, spa and fitness center to acclimate patrons to resort environment.
• Retrieved mail, packages and documents on behalf of Residents, promptly verifying receipt and arranging for pickup or transmittal.
• Answered customer telephone calls promptly and appropriately.
• Arranged accommodations and travel plans for visitors and presented updated itineraries.
• Politely welcomed arriving guests, providing room keys and information on amenities and policies.
• Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
• Executed positive demeanor to each and every visitor approaching front desk.
• Provided services efficiently and with high level of accuracy.
• Used quick response and dynamic service skills to build relationships with patrons, improving customer retention rate.
• Quickly answered calls and routed to proper guest or department using multiline phone system.

• Authorized entrance papers and granted or denied entrance to building.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Patrolled and monitored premises in company vehicle, on bicycle and by foot.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Participated in staff meetings, special events and professional development activities.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Permitted entry with escort for approved persons into secure locations.

Provided detailed reports of infractions and criminal acts to law enforcement for trial or hearing procedures.

• Conducted 30 minutes patrols of key areas to spot and control security concerns.
• Wrote detailed reports on property damage, theft, presence of unauthorized persons and unusual incidences.
• Warned offenders about rule infractions and violations and verbally evicted violators from premises.
• Inspected suspicious activities and monitored premises for criminal acts and rule infractions.
• Reported suspicious activities and persons to law enforcement.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Contacted law enforcement in case of unauthorized persons, documents and materials.