Estgemar Ewers Johnson
Miami,FL
Summary
Enthusiastic Data Analyst polished in optimizing systems to address dynamic needs, improve collaboration and strengthen security. Weighs crucial business and IT needs against procedural limitations to assess roadmaps for optimal functions.
Vigilant Accounts Payable Clerk with 3 years of experience working with various accounts. Committed to on-time payments, maintaining detailed records and paying vendors on time. Detail-oriented worker with proven resourcefulness and reliability.
Overview
8
8
years of professional experience
Work History
Invoice Reconciliation Analyst /Junior Data Analyst
Publicis Groupe
01.2022 - Current
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Supported management by processing invoices and documents with consistent on-time delivery.
- Managed complex problem-solving for upper management in order to complete projects on-time and within budget.
- Developed and maintained data warehouses and data marts to support business operations.
- Designed and developed data pipelines to acquire, clean and process data.
Account Change CS / D2 Specialist
Amazon
01.2020 - 01.2022
- Assisted Amazon customers with account-related inquiries, including password resets, account updates, and subscription management
- Resolved customer issues and complaints promptly and effectively, ensuring a positive experience and high levels of satisfaction
- Maintained accurate records of customer interactions and account changes in accordance with company policies and procedures
- Act as a digital department back up performing daily testing and repairs on Amazon digital services
- Contacted and discussed all customers inquiries on a daily basis
Customer Service Representative
Woodslabs
01.2017 - 01.2019
- Design content for client wine storage based on their needs and budget
- Strove for diplomatic conflict resolutions in case there was a complaint against the company or product
Education
Bachelor of Science - Business Computer Science
UNIVERSIDAD DE COSTA RICA
Costa Rica 01.2020
Associate of Science -
COLEGIO UNIVERSITARIO DE LIMON
Limon, Costa Rica01.2014
Skills
- Advanced Excel
- Data reconciliation
- SQL databases
- Time Management
- Leadership
- Critical Thinking
- Knowledge in MS Packages
- Knowledge in HubSpot CRM
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Invoice Reconciliation Analyst /Junior Data Analyst
Publicis Groupe
01.2022 - Current
Account Change CS / D2 Specialist
Amazon
01.2020 - 01.2022
Customer Service Representative
Woodslabs
01.2017 - 01.2019
Bachelor of Science - Business Computer Science
UNIVERSIDAD DE COSTA RICA
Associate of Science -
COLEGIO UNIVERSITARIO DE LIMON
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