Esthee Ramos
Miami,USA
Summary
I’m a dedicated and driven professional with a strong background in customer service and team leadership. I thrive in fast-paced environments and am passionate about creating a positive and supportive atmosphere for my team. I focus on fostering collaboration and ensuring everyone feels motivated and valued. With excellent communication and organizational skills, I’m committed to not only delivering great customer experiences but also contributing to a work environment where my team can grow, succeed, and feel empowered.
Overview
5
5
years of professional experience
Work History
Lead Runner
Silverspot Cinema
11.2021 - 01.2025
- Maintained speed of service for food orders while minimizing errors and complaints
- Delivered correct food items to tables according to order documentation
- Completed kitchen resets by wiping down surfaces and refilling condiments
- Answered customer questions about hours, seating and menu information
- Stayed in open communication with kitchen team to assess cooking times, avoid worker overload and minimize customer dissatisfaction
- Accurately recorded all orders on checklists to ensure correct preparation of each meal item for customers
- Responded proactively to requests from supervisors and peers alike, displaying strong problem-solving abilities.
- Managed time efficiently while juggling multiple duties under tight deadlines, resulting in consistent performance.
- Demonstrated adaptability in performing various tasks as needed, ensuring seamless work flow.
- Handled high-pressure situations calmly and effectively, showcasing resilience even during challenging times.
- Ensured cleanliness of work areas, contributing to a well-maintained work environment.
- Set up advertising signs and displays on shelves, counters and tables.
- Arranged tables and chairs for special occasions and events.
- Monitored dining room inventory and replenished as necessary.
- Established rapport with customers by providing friendly and attentive service.
- Delivered exceptional guest experiences through attentive service and quick response to issues.
Barista Trainer
Starbucks
10.2022 - 08.2024
- Greeted and communicated with customers to take beverage orders and offer recommendations based on taste preferences
- Maintained inventories by replenishing coffee bean supply and stocking brewing equipment
- Provided ongoing feedback to trainees on their progress, offering constructive criticism when necessary while celebrating achievements regularly.
- Trained new baristas on proper coffee preparation techniques
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Welcomed customers and answered questions regarding menu items and preparation methods
- Operated cash registers and handled cash and card transactions
- Cleaned and restocked dining room and bar areas and performed dishwashing and sanitation tasks
- Built strong relationships with regulars and new customers by providing friendly, personalized service
- Utilized cash register or POS system to receive and process payments
- Memorized recipes for specialty coffee beverages and seasonal offerings
- Delivered high-quality customer service to promote company's culture, values, and mission
- Collaborated with team members to ensure a positive customer experience from start to finish
Server
TGI Fridays
03.2021 - 08.2021
- Developed skills in handling cash transactions efficiently and accurately while following company policies
- Maintained a clean working area at all times; wiping down counters, stocking shelves and organizing supplies
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Set positive tone for entire dining experience as first point of contact for incoming guests.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Resolved customer complaints with calm, solution-focused approach, ensuring guest satisfaction.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
Food Expeditor
Margaritaville
03.2020 - 01.2021
- Demonstrated ability to quickly learn menu items and specials, as well as accurately inputting orders into the point of sale system
- Provided friendly and efficient service to customers by setting tables with clean linens, silverware, glassware and condiments
- Worked closely with kitchen staff to ensure that food was prepared correctly according to recipes and served promptly within established time frames
- Gained experience in providing excellent customer service, including taking orders, answering questions and responding to complaints
- Monitored tables closely and remained attentive to guests' needs
- Assisted with bussing tasks, clearing and resetting tables
- Balanced cash drawers at the end of the shift and fixed errors
- Assisted in seating guests and managing the wait list
- Monitored dining room activity to ensure compliance with health regulations
- Maintained cleanliness of the lobby area, including wiping down tables and chairs
- Assisted in closing duties such as restocking supplies, cleaning dining areas
- Responded quickly to complaints from guests and took appropriate action to resolve them
- Managed multiple phone lines efficiently during peak hours of operation
- Utilized problem-solving skills to handle any issues that arose during shifts
- Remained knowledgeable about current menu items, promotions, and specials offered by the restaurant
- Assisted preparation of food plates, overseeing quality, and appearance.
- Trained new expeditors and food runners according to company policies and standards.
- Provided exceptional support to kitchen staff during high-volume periods, enabling faster turnaround times without sacrificing quality or presentation standards.
- Increased order accuracy through effective communication between front-of-house and back-of-house teams.
Busser
La Rue Bistronomie
09.2019 - 12.2019
- Maintained a clean and organized work area to ensure safety and sanitation standards were met
- Resolved customer complaints in a professional manner when required
- Responded to guests' requests in a timely manner with accuracy and courtesy
- Delivered beverages quickly and accurately based on order specifications
- Stocked beverage station with cups, napkins, straws, condiments
- Carried trays of food from kitchen to dining room when necessary
- Provided assistance to servers as needed during busy periods of operation
- Greeted guests warmly upon arrival and provided menus as needed
- Restocked plates, silverware, glassware between courses of service
- Organized side stations according to established guidelines
- Performed daily cleaning duties such as sweeping, mopping floors, washing dishes
Education
Associate Of Science - Biology
Miami Dade College
Miami, FL01-2025
Skills
- Effective time management
- Strategic task pacing
- Service excellence
- Strong team player
- Creative problem resolution
- Effective team leadership
- Clear and concise communicator
- Customer service expertise
- Commitment to professional standards
Languages
English
Full Professional
Timeline
Barista Trainer
Starbucks
10.2022 - 08.2024
Lead Runner
Silverspot Cinema
11.2021 - 01.2025
Server
TGI Fridays
03.2021 - 08.2021
Food Expeditor
Margaritaville
03.2020 - 01.2021
Busser
La Rue Bistronomie
09.2019 - 12.2019
Associate Of Science - Biology
Miami Dade College
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