Esthefania Munoz

I adapt the relationships with my members and boosting my sales, I excel in branch operations and customer care, as demonstrated during my tenure at Sandia Area Federal Credit Union. With a blend of patience and goal-oriented mindset, I've effectively cross-sold products and enhanced member satisfaction, contributing significantly to team goals. Not only that but i have help members in the long run so i can always try to make there financial problems a lot easier that is when it is coming from an IRA or a CD a car loan or a home equity i always try to provide the best service to my members.

Many of our people in the state of New Mexico can only speak spanish and it is important that someone can help them and get everything solved. Since i have worked at Sandia Area i have brough more membership that are spanish speaking with that also have come sales and money that i have brough to the credit union just for being bilingual as well.

Professional with strong experience in member services, prepared to make significant impact. Skilled in customer relationship management, conflict resolution, and administrative support. Known for teamwork, adaptability, and consistently delivering results. Recognized for excellent communication skills and proactive approach to problem-solving.

Experienced with delivering top-notch member service and ensuring high satisfaction levels. Utilizes excellent communication and problem-solving abilities to address member inquiries and concerns effectively. Track record of fostering collaborative team environments and adapting to evolving member needs.

Knowledgeable and dedicated customer service professional with extensive expensive industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Experienced with cash handling, customer service, and transaction processing in fast-paced retail settings. Utilizes strong communication skills and attention to detail to ensure customer satisfaction and operational efficiency. Track record of maintaining accuracy and resolving conflicts smoothly.