Esthefany Flores
Dyess Afb, TX 79607-1015,TX
Summary
Reliable Store Manager with 10+ years in sales and progressive leadership roles. Skilled at coaching and encouraging staff toward advancement by leveraging an enthusiastic and supportive attitude. Proactive in addressing operational concerns to streamline processes, boost customer engagement, and leverage substantial marketing prowess to strengthen and expand revenue streams. Business-minded professional tackling any job task with gusto and precision. Determined Front Office Supervisor delivering exceptional service and responding to questions and inquiries quickly. Demonstrates a positive attitude and readiness to adapt to different situations. Take-charge professional delivering executive support and team leadership to business operations. Dependable and detail-oriented to manage multiple tasks and priorities. Broad experience includes office management, accounting, accounts receivable, invoicing, dispatching, database management, vendor negotiations, and contract management. Recognized for exemplary customer service and team collaboration. Results-oriented Store manager bringing expertise in accounting, supply chain management, and marketing. Successful at overseeing all areas of daily operations and making effective policy decisions to positively impact business direction and bottom line profits. Motivated Store Manager practiced in customer relations, sales and inventory control. Demonstrated skill at improving store operations, increasing top line sales and reducing costs. Successful at sales growth, customer growth, budgets and goals. Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail success. Focused Store Manager versed in all aspects of running retail establishment, including opening and closing procedures, banking, merchandising and recruiting. Keeps operations efficient, productive and on-track to consistently meet and exceed expectations. Sales expert with unparalleled communication and relationship-building talents.
Overview
14
14
years of professional experience
Work History
Store Manager
Victoria Secret
Abilene, TX
12.2019 - Current
- Organized promotional events to increase product awareness.
- Managed daily banking activities such as deposits and withdrawals.
- Identified opportunities for cost savings through waste reduction initiatives.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assessed operational efficiency of the store's departments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed orders to restock shelves.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented efficient systems for tracking stock movement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided feedback on marketing campaigns to improve effectiveness.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Resolved customer complaints in a timely manner.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
- Structured HR consulting services to support clients during organizational developments and changes.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Maintained updated knowledge through continuing education and advanced training.
- Planned and completed group projects, working smoothly with others.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Store Manager
Lane Bryant
Panama City Beach, FL
07.2014 - 12.2018
- Managed daily banking activities such as deposits and withdrawals.
- Organized promotional events to increase product awareness.
- Identified opportunities for cost savings through waste reduction initiatives.
- Ensured compliance with safety regulations and company policies.
- Updated and maintained store signage and displays.
- Reviewed financial statements and sales or activity reports to measure productivity or goal achievement.
- Assessed operational efficiency of the store's departments.
- Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
- Planned special promotions or discounts based on market trends.
- Prepared monthly reports on sales figures, expenses, profits.
- Created weekly work schedules for store personnel.
- Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
- Oversaw storewide merchandising benchmarks to maintain operational excellence.
- Formed and sustained strategic relationships with clients.
- Delegated work to staff, setting priorities and goals.
- Preserved product quality by maintaining stockrooms and disposing of damaged items.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Coordinated and directed activities of businesses or departments concerning production, pricing and sales.
- Strengthened work flow productivity by hiring, managing and developing top talent.
- Monitored inventory levels and placed orders to restock shelves.
- Mitigated business risks by working closely with staff members and assessing performance.
- Prepared staff work schedules and assigned team members to specific duties.
- Developed strategies to maximize sales and profitability.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Established customer service standards and monitored staff compliance.
- Trained and mentored associates to teach daily tasks and procedures.
- Enhanced customer satisfaction and store operations through relationship building and daily problem-solving.
- Recruited, trained and supervised new employees.
- Performed regular price checks to ensure competitive pricing.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Implemented efficient systems for tracking stock movement.
- Evaluated store performance and incorporated feedback to implement improvement plans.
- Used excellent verbal skills to engage customers in conversation and effectively determine needs and requirements.
- Forecasted customer demand to set prices or credit terms for goods or services.
- Monitored employee performance and identified performance gaps for corrective action.
- Monitored inventory levels and placed new orders for merchandise to keep supply well-stocked.
- Implemented successful business strategies to increase revenue and target new markets.
- Exceeded team goals and resolved issues by sharing and implementing customer service initiatives.
- Provided feedback on marketing campaigns to improve effectiveness.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Identified operational issues and implemented appropriate process improvements to promote workplace safety and productivity.
- Resolved customer complaints in a timely manner.
- Improved productivity initiatives, managing budgets and accounts, coordinating itinerary and scheduling appointments.
- Built customer confidence by actively listening to concerns and complaints and quickly resolving issues.
- Implemented campaigns and promotions to help with developing goods and services.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Maintained accurate records of employee performance reviews.
- Generated repeat business by responding to customer concerns with friendly and knowledgeable service.
- Directed or coordinated financial or budget activities to fund operations and maximize investments.
- Monitored progress by establishing plans, budgets and measuring results.
- Developed relationships with suppliers to negotiate better prices.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Established store tactics and strategies to achieve operational performance and sales goals.
- Appraised inventory levels on frequent basis, ordering new merchandise to keep quantities well-stocked.
- Reviewed customer feedback to make operational improvements and promote satisfaction.
- Updated POS system with new products and promotional offers.
- Structured HR consulting services to support clients during organizational developments and changes.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created effective business plans to focus strategic decisions on long-term objectives.
- Used strong issue resolution and communication skills to cultivate and strengthen lasting client relationships.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Understood and followed oral and written directions.
- Maintained schedule of class assignments to meet deadlines.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Delivered products to customer locations on time.
- Achieved cost-savings by developing functional solutions to problems.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted with customer requests and answered questions to improve satisfaction.
- Recognized by management for providing exceptional customer service.
Co-Manager
Forever 21
Panama City Beach, FL
06.2012 - 06.2014
- Determined marketing strategies by reviewing operating and financial statements and departmental sales records.
- Analyzed financial data to identify areas of improvement and implement strategies to increase profitability.
- Provided feedback on employee performance and implemented corrective measures as needed.
- Produced thorough, accurate and timely reports of project activities.
- Assigned work and monitored performance of project personnel.
- Minimized staff turnover through appropriate selection, orientation and training.
- Oversaw daily operations, maintenance and administration of various properties.
- Provided leadership, insight and mentoring to newly hired employees to supply knowledge of various company programs.
- Reviewed employee performance and provided ongoing feedback and coaching to drive performance improvement.
- Leveraged leadership skills to identify deficiencies and opportunities to improve policies, procedures and controls.
- Conducted quality, timely performance feedback and performance appraisals.
- Entered time and attendance logs in preparation for payroll.
- Completed thorough opening, closing and shift change functions to maintain operational standards each day.
- Trained employees on additional job positions to maintain coverage of roles.
- Implemented cost-saving measures that improved operational efficiency without compromising quality of service or product offerings.
- Exercised good judgment and decision-making in escalating concerns and resolving issues.
- Established procedures for handling returns and exchanges efficiently.
- Minimized waste by employing specific expense-tracking and cost-control strategies.
- Recruited new staff members through job postings, interviews, and references checks.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Maintained adequate staffing to meet objectives within budget.
- Created training modules and documentation to train staff.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Evaluated individual and team business performance and identified opportunities for improvement.
- Assisted in the development of marketing campaigns for new products and services.
- Accomplished financial objectives by forecasting requirements, scheduling expenditures and preparing annual budgets.
- Planned and led team meetings to review business results and communicate new and ongoing priorities.
- Ensured safety protocols were followed at all times.
- Maintained inventory levels by ordering supplies and tracking sales.
- Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
- Reviewed leases to guarantee proper level of service for tenants.
- Mediated conflicts between employees and facilitated effective resolutions to disputes.
- Conducted regular meetings with employees to discuss business objectives and provide updates on company initiatives.
- Performed weekly audits of cash registers to detect discrepancies in transactions.
- Created and managed budgets for travel, training and teambuilding activities.
- Enforced customer service standards and resolved customer problems to uphold quality service.
- Facilitated communication between departments, ensuring timely completion of projects.
- Ensured compliance with local health codes by conducting regular inspections of the premises.
- Directed sales and marketing plans to maximize rental income and increase occupancy rates.
- Coordinated promotional events that increased brand awareness within the community.
- Analyzed business performance data and forecasted business results for upper management.
- Interviewed prospective employees and provided input to HR on hiring decisions.
- Participated in strategic planning sessions aimed at increasing market share.
- Delegated work to staff, setting priorities and goals.
- Proposed or approved modifications to project plans.
- Created detailed reports summarizing store performance metrics.
- Recruited and trained new employees to meet job requirements.
- Organized team activities to build camaraderie and foster pleasant workplace culture.
- Enhanced team member performance through use of strategic and tactical approaches, motivational coaching and training.
- Managed day-to-day activities such as scheduling shifts, assigning tasks, and evaluating progress.
- Established and managed yearly budgets of up to $[Amount].
- Assigned tasks to associates to fit skill levels and maximize team performance.
- Led team meetings and one-on-one coaching sessions to continuously improve performance.
- Resolved customer disputes in a professional manner while maintaining high levels of customer satisfaction.
- Increased occupancy through dynamic marketing initiatives.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Responsible for training and supervising staff, delegating tasks, and resolving customer complaints.
- Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
- Developed store policies to ensure compliance with company standards.
- Delegated assignments based on team strengths to optimize floor coverage and service levels.
- Monitored daily operations to ensure efficient workflow.
- Developed and implemented appropriate plans to resolve unfavorable trends and enhance sales.
- Monitored staff performance and addressed issues.
- Recruited and hired qualified candidates to fill open positions.
- Reviewed completed work to verify consistency, quality and conformance.
- Recognized by management for providing exceptional customer service.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Maintained open communication with team members and stakeholders, resulting in successful project outcomes.
- Assisted with customer requests and answered questions to improve satisfaction.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Modified existing software systems to enhance performance and add new features.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated with cross-functional team to define features and build powerful and easy-to-use products and customer-facing workflow tools.
- Maintained updated knowledge through continuing education and advanced training.
Assistant Manager
Forever 21
Destin, FL
08.2011 - 05.2012
- Enforced company policies and procedures to strengthen operational standards across departments.
- Communicated regularly with customers to gain insights into their needs.
- Collaborated with management on developing strategic plans for achieving business goals.
- Ensured compliance with safety regulations and company policies.
- Implemented organization systems for financial reports, schedules and inventory control to improve efficiency and productivity.
- Completed inventory audits to identify losses and project demand.
- Assigned work and monitored performance of project personnel.
- Maintained up-to-date knowledge of company products and services.
- Provided guidance and support to junior staff members on daily tasks, projects, and objectives.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Directed and led employees, supervising activities to drive productivity and efficiency.
- Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
- Served as a liaison between staff members and senior management personnel.
- Coached team members and delivered constructive feedback to promote better productivity and build confidence.
- Produced thorough, accurate and timely reports of project activities.
- Analyzed data from surveys or feedback forms to identify opportunities for improvement.
- Answered [Number] calls per shift to assist with customer questions and concerns.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Maintained schedule of class assignments to meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Key Holder
Charlotte Russe
Foley, AL
06.2010 - 07.2011
- Asked open-ended questions to learn about customers' needs and escorted to merchandise locations.
- Delegated work to staff, setting priorities and goals.
- Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.
- Identified appropriate solutions to minimize issues and quickly solve problems.
- Identified opportunities to drive traffic into store through networking, community outreach and product launches.
- Responded to customer inquiries and delivered appropriate information after carefully researching issues.
- Directed and supervised staff performance.
- Supervised employees by providing direction on tasks and expectations regarding customer service standards.
- Assisted customers with product selection and resolving complaints.
- Organized backroom storage areas to maximize efficiency of space utilization.
- Incorporated product knowledge in sales process to maximize sales, units sold and dollar value of transactions.
- Performed daily banking duties such as deposits and withdrawals of funds from registers.
- Built lasting client relationships by organizing and planning sales events.
- Kept department on-target to meet sales and profit objectives by minimizing waste and pursuing revenue generation opportunities.
- Coached staff on strategies to enhance performance and improve customer relations.
- Tracked stock movement to ensure availability of merchandise for customers.
- Managed key holder responsibilities such as opening and closing the store, setting alarms.
- Trained, managed and motivated employees to promote professional skill development.
- Reconciled daily sales receipts against cash drawer for accuracy.
- Partnered with store leadership team to learn and understand management processes and reports.
Education
High School Diploma -
Freeport Senior High School
Freeport, FL01-2007
Skills
- Effective communicator- Decisive
- Develop and motivate Talent- Ability to listen
- Organized and self starter-Able to solve problems
- Exceed Company Established sales and profit plans- Self motivated
- Manage all phases of store operations
- Management Experience in Lingerie, children
ready to wear
- Master fitting for all sizes
- Fluent in Spanish and English
- Effectively managed total store volume of 3M
- Responsible for hiring training and developing a staff of 70 team members
- Joint Presidents Club increase 200k above sales plan for the year
- Consistent on staying under 1% of payroll for 8 years
- Received recognition for best customer service, top store loyalty share,top store credit card applications and top comp sales in the district
- Ability to use technology, headsets,mobile devices, computers
- ability to use software's such as Matrix,aces, edp, rfid scan, data scan, POS
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Store Manager
Victoria Secret
12.2019 - Current
Store Manager
Lane Bryant
07.2014 - 12.2018
Co-Manager
Forever 21
06.2012 - 06.2014
Assistant Manager
Forever 21
08.2011 - 05.2012
Key Holder
Charlotte Russe
06.2010 - 07.2011
High School Diploma -
Freeport Senior High School