Esther Acker
Summary
Operations Manager who is highly motivated and customer service oriented. Team player with extensive knowledge in project management. Multi-tasker who analyzes work flow to create more time-saving and cost effective solutions. Takes initiative and looks for innovative ways to work more efficiently.
Overview
19
19
years of professional experience
Work History
Manager of Operations
Arlee Lighting
02.2020 - 04.2024
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Managed purchasing, sales, marketing and customer account operations efficiently.
- Processed customer invoices and payments as well as vendor bills and payments to maintain proper cash flow
- Prepared monthly bank reconciliations to ensure accuracy
Office Manager
Magnificent Marble & Tile
06.2005 - 01.2020
- Project Management : oversaw projects from beginning stages of construction through completion- drafted quotes based on architectural blueprints and measurements, sourced and calculated costs of all materials from outside vendors, negotiated pricing with both vendors and customers and helped close the sale. Ordered all material and followed up with vendors and clients to schedule incoming and outgoing deliveries. Introduced the use of new software to the company to streamline the work flow for sales reps when working with clients in the showroom as well as to give a live feed of company activity.
- Team Leadership: supervised staff of 7, including both office and sales employees in day to day operations. Often was responsible for managing all aspects of the store when owner was out of the office. Trained all new office employees, and set up internal IT related processes including new emails, user IDs, phone system, server filing system. Often had to deal with employees interpersonal relationships and challenges and resolve conflicts or struggles.
- Accounts Receivables: processed customer payments, tracked status of orders and material shipped to ensure that payments were up to date. Often had to settle monetary disputes and deal with difficult personalities.
Education
Bachelor of Science - Desktop Publishing
Touro College
Brooklyn, NY01.2008
Skills
Microsoft Word, Excel
Quickbooks Customer/Vendor tasks
Customer Service
Project Management
Team Leadership
Timeline
Manager of Operations
Arlee Lighting
02.2020 - 04.2024
Office Manager
Magnificent Marble & Tile
06.2005 - 01.2020
Bachelor of Science - Desktop Publishing
Touro College
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