Esther Allada
Manager, User Assistance
Oakville,Ontario
Summary
Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving. Talented Manager with expert team leadership, planning and organizational skills built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products. Collaborative leader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Industrious and enthusiastic Manager proven to consistently meet productivity goals and business and customer service objectives. Skillfully works with all employees to enhance performance and improve day-to-day processes. Diplomatic in resolving customer issues to maximize satisfaction and meet targeted service level. Accomplished Manager successful orchestrating operations and leading employees. Robust background encompassing problem resolution, business development and customer relations. Thrives in competitive markets with unsurpassed drive, passion and commitment to exceeding expectations in customer satisfaction, revenue and cost controls. Innovative and goal-oriented Management professional committed to [Area of expertise]. Dedicated team player skilled at mediation and conflict resolution. Drives company growth through [Action].
Overview
5
5
years of professional experience
5
5
years of post-secondary education
Work History
Manager, User Assistance
Oracle
Toronto, Canada, Ontario
05.2022 - 08.2022
- Provided clerical support, addressing routine and special requirements.
- Produced high-quality communications for internal and external use.
- Expanded cross-functional organizational capacity by collaborating across departments on priorities, functions and common goals.
- Controlled costs and optimized spending via restructuring of budgets for labor, capital assets, inventory purchasing and technology upgrades.
- Cross-trained existing employees to maximize team agility and performance.
- Onboarded new employees with training and new hire documentation.
- Evaluated employees' strengths and assigned tasks based upon experience and training.
- Reduced process bottlenecks by training and coaching employees on practices, procedures and performance strategies.
- Delivered feedback to decision-makers regarding employee performance and training needs.
- Recruited and hired top performers to add talent and value to department.
- Accomplished multiple tasks within established timeframes.
- Kept detailed records of daily progress to identify and correct areas needing improvement.
- Developed and initiated projects, managed costs and monitored performance.
- Modified and directed project plans to meet organizational needs.
- Led project teams through design, construction and launch process.
- Planned, designed and scheduled phases for large projects.
- Drove team success through shared vision and recognition of quality performance.
- Facilitated communication between internal personnel, contractors and vendors for project cohesion.
- Maintained clear communication with precise technical writing to document and inform critical processes.
- Coordinated daily activity and flow of projects through multiple departments to verify on-time product delivery.
- Adhered to industry practices, company standards and safety protocols in work.
- Developed project timelines for product lines from kickoff through production and online content development based on marketplace requirements.
- Modeled management and organizational skills and multi-tasked and prioritized in deadline-driven environment.
- Obtained needed resources by strategically negotiating with stakeholders and outside suppliers.
- Recruited and oversaw personnel to achieve performance and quality targets.
- Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
- Built successful project plans covering objectives, resources and staffing to meet schedules.
- Tracked project and team member performance closely to quickly intervene in mistakes or delays.
- Reported regularly to managers on project budget, progress and technical problems.
- Verified quality of deliverables and conformance to specifications before submitting to clients.
- Hired, trained and mentored staff to maximize effectiveness.
- Facilitated training for associates through daily coaching and regular performance appraisals.
- Coordinated weekly meetings for internal and external groups.
- Coached team members in customer service techniques, providing feedback and encouragement toward reaching sales goals.
- Led team of [Number] members while providing exceptional customer service.
- Implemented new working processes to deliver multiple improvements.
- Conducted training and mentored team members to promote productivity and commitment to friendly service.
- Built strong relationships with customers through positive attitude and attentive response.
- Senior tech
- Organized material to research and complete writing tasks.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Analyzed developments in field to update instruction literature.
- Led projects and analyzed data to identify opportunities for improvement.
- Observed in-progress operations to identify important steps for technical instructions.
- Developed and implemented performance improvement strategies and plans to promote continuous improvement.
Senior Technical Writer
Ericsson
Mississauga, Ontario
05.2017 - 04.2022
- Presented new technology and drafted white papers and other technical documents to complete packages.
- Utilized exceptional writing, editing and proofreading skills to produce engaging and error-free content.
- Proofread copy written by colleagues to correct spelling, punctuation and grammar.
- Interviewed personnel and read journals to research [Subject] before writing.
- Followed company policies and editorial guidelines to craft thorough, well-written content.
- Carefully documented technical workflows in private wiki for education of newly hired employees.
- Analyzed developments in field to update instruction literature.
- Communicated with customer representatives for feedback and distribution.
- Organized material to research and complete writing tasks.
- Managed team of employees, overseeing hiring, training and professional growth of employees.
- Devoted special emphasis to punctuality and worked to maintain outstanding attendance record.
- Prepared variety of different written communications, reports and documents.
- Drove operational improvements which resulted in savings and improved profit margins.
- Conducted research, gathered information from multiple sources and presented results.
Education
Master of Arts - English Literature
Osmania University
Hyderabad, India 07.2008 - 07.2010
BBA - Commerce
Annamalai University
Chennai, India 08.2003 - 12.2006
Skills
Staff Management
undefinedTimeline
Manager, User Assistance
Oracle
05.2022 - 08.2022
Senior Technical Writer
Ericsson
05.2017 - 04.2022
Master of Arts - English Literature
Osmania University
07.2008 - 07.2010
BBA - Commerce
Annamalai University
08.2003 - 12.2006
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