Summary
Work History
Education
Skills
Timeline
Generic

Esther Ayers

Winter Garden,FL

Summary

Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers through an engaging and personable approach. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.

Work History

Server

Penne Pomodoro
  • Set positive tone for entire dining experience as first point of contact for incoming guests.
  • Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
  • Served food and beverages promptly with focused attention to customer needs.
  • Learned and adhered to local alcohol laws to keep restaurant compliant with regulations while serving spirits.
  • Setup and maintained stock and supplies in work stations/areas.
  • Cultivated warm relationships with regular customers.
  • Checked guests' identification before serving alcoholic beverages.
  • Monitored patrons for alcohol intake to appropriate levels and took measures to curtail inappropriate behavior.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collected payment for food and drinks served, balanced cash receipts and maintained accurate cash drawer.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

Sales Associate

URBN
  • Set up and maintain designated shift work area, make sure product is stocked, displayed properly, and store areas are clean and maintained
  • Organize racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Greet guests and provide positive first impression's through courteous, professional, and friendly behavior.
  • Engage with customers to build rapport and loyalty.
  • Assess customer needs and utilize suggestive selling.
  • Deliver energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintain calm demeanor and professionally manage issues in busy, high-stress situations.
  • Accurately process POS transactions, returning coin, currency, payment cards, and receipts to customers.
  • Locks up and stores all necessary product and/or equipment.
  • Performs general closing tasks to adhere to company and safety standards.

Education

Southern Methodist University
Dallas, TX

Skills

  • Hospitality and Accommodation
  • Anticipating Guest Needs
  • Customer Service
  • Professional Service Standards
  • Teamwork and Professionalism
  • Ordering Bar Supplies
  • Age Identification and Compliance
  • Credit and Cash Transactions
  • Recipe and Menu Memorization
  • Classic Cocktails
  • Wine and Beer Recommendations
  • Responsible Serving
  • Clear and Effective Communication

Timeline

Server

Penne Pomodoro

Sales Associate

URBN

Southern Methodist University

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Esther Ayers