Summary
Overview
Work History
Education
Skills
Timeline
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Esther Baca

Parshall,ND

Summary

Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Detail-oriented administrative assistant with experience in customer service, data entry and office management. Motivated professional with extensive experience in customer service and administrative tasks. Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

36
36
years of professional experience

Work History

Administative Assistant

CHR Program
10.2008 - Current
  • Input PCC's into the RPMS system.
  • Trained staff on documentation of PCC's
  • Ordered supplies and restocked medical supplies
  • Worked on Intaact system for bill payments
  • Schedule all transports
  • Answered all phone calls
  • Made and kept all patient files current

Registration Clerk

Tri-City Reginal Medical Center
03.2002 - 10.2006
  • Completed registration paperwork, verifying accurate patient information.
  • Updated patient contact information to support accurate electronic medical records.
  • Verified insurance benefits and obtained pre-authorizations before any medical procedures were performed.
  • Answered patient questions and inquiries regarding registration process and documentation.
  • Assisted in processing patient payments via cash, checks and credit cards.
  • Scheduled patient appointments, collected copays and verified insurance coverage to complete check-ins.

ER Registration Representative/Unit Secretary

Downey Community Health Center
07.1991 - 01.1998
  • Exceeded department-specific productivity standards, collection targets, quality audit scores for accuracy productivity and collection standards for registrations and insurance verifications.
  • Utilized audits and controls to accurately manage cash.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Coordinated referrals through insurance and other medical specialists and documented details in patient charts.
  • Prepared and processed patient referrals and transfer requests.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Received and routed laboratory results to correct clinical staff members.
  • Managed office bookkeeping with insurance billing and patient payments.
  • Assisted with medical coding and billing tasks.
  • Frequently double-checked patient histories and current information.

ER Registration Representative

Whittier Hospital Medical Center
01.1988 - 01.1991
  • Utilized audits and controls to accurately manage cash.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Obtained payments from patients and scanned identification and insurance cards.
  • Organized and maintained patient chart filing system to promote quick data finding for staff.
  • Completed administrative patient intakes with case histories, insurance information and mandated forms.
  • Prepared and processed patient referrals and transfer requests.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Education

GED -

Artesia High School
Lakewood, CA
01.1993

Skills

  • Database Management
  • Letter Preparation
  • Invoice Processing
  • Workflow Optimization
  • Scheduling
  • Mail Handling
  • Meeting Planning
  • Travel Coordination
  • Clerical Support
  • Data Entry
  • Calendar Management
  • Appointment Scheduling
  • Minute Taking
  • Filing
  • Office Administration
  • Bookkeeping
  • Records Management
  • Database Entry
  • Computer Skills
  • Prioritization
  • Computer Proficiency
  • Patient Scheduling
  • Data Organization
  • Strong Problem Solver
  • Scheduling and Calendar Management
  • Office Management
  • Professional and Mature
  • Employee Timesheet Processing
  • Purchase Orders Organization
  • Travel Planning
  • Customer Relations
  • Records Management Systems
  • Familiar with the EHR system
  • HIIPA certified
  • ISSA certified
  • CHR certified

Timeline

Administative Assistant

CHR Program
10.2008 - Current

Registration Clerk

Tri-City Reginal Medical Center
03.2002 - 10.2006

ER Registration Representative/Unit Secretary

Downey Community Health Center
07.1991 - 01.1998

ER Registration Representative

Whittier Hospital Medical Center
01.1988 - 01.1991

GED -

Artesia High School

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Esther Baca