Summary
Overview
Work History
Education
Skills
References
Timeline
Generic

Esther Barbosa

Newhall,CA

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication.

Overview

12
12
years of professional experience

Work History

Concierge Representative

Radnet
04.2023 - Current
  • Provided exclusive level Concierge services to medical providers
  • Handled provider inquiries promptly and efficiently, serving as point-of-contact between teams and departments for consistency
  • Implemented marketing campaigns with educational information and collateral
  • Constructing account access to Radnet portal, in-office demonstration of navigation and submittal of provider orders
  • Community outreach to expand brand recognition.

Patient Care Coordinator

Samuel Dixon Family Health Center
01.2020 - Current
  • Responsibilities include: Coordinating with clinical staff to support patients, assist with de-escalation when patients are in crisis, provide comprehensive care and referrals to ensure patient health and wellness including those related to mental health, consult with current case managers regarding linkages to community-based partners and resources, act as liaison for community outreach, facilitate access to health and public assistance benefits programs for patients, work with outside service providers for coordination of care.

Complex Case Manager & Grievance Coordinator

Samuel Dixon Family Health Center
10.2018 - 01.2020
  • Responsibilities included: Coordinated healthcare for complex case patients to ensure all medical needs were properly addressed including those with multiple health conditions, personalization of case management based on patient need, monitored all appointments and ensured consult notes were available for providers to review, followed up on admission/discharge procedures from hospital settings, processed outpatient referrals, maintained all grievances received by the insurance plans, submitted grievance responses along with associated documentation.

Customer Master Specialist

Saloncentric
04.2017 - 10.2018
  • Responsibilities included: Managed new account requests, verified stylists' professional licenses, processed tax exemptions, maintained all accounts, processed order blocks and brand protection inquiries, provided assistance to customers and sales representative nationwide, utilized SAP and Salesforce systems.

Part-Time Supervisor

Motherhood Maternity
05.2015 - 04.2017
  • Responsibilities included: Greeted customers and assessed their needs, recommended merchandise based on individual requirements, maintained sales records for inventory control, oversaw product placement and stock control, conducted cashier duties and opened/closed the store, scheduled staff, trained new hires including on sales strategies, established daily production schedules, ensured priorities are set for the day/week.

Assistant/Nanny

Rahab Residence
09.2012 - 03.2015
  • Responsibilities included: Provided care for two children under age five including planning of daily activities to meet their physical and emotional needs, assisted Mr
  • Rahab with the daily scheduling for household duties, completed light housekeeping, developed age-appropriate educational plans.

Funeral Arranger

Gates, Kingsley, Gates, Smith, Salsbury
12.2011 - 08.2012
  • Responsibilities included: Scheduled and coordinated funerals, burials, and cremations including arranging time and place; maintained financial records; ordered merchandise; prepared accounts; oversaw the care and preparation of the deceased; provided information on funeral service options, products, and merchandise; maintained casket display area.

Education

Medical Assistant Certification Program -

United Education Institute
Van Nuys, CA

Skills

  • SAP
  • Salesforce
  • Microsoft Office Suite (Excel, PowerPoint, Word)
  • Organizational skills
  • Customer service skills
  • Written and verbal presentation skills
  • Resourcefulness
  • Adaptability
  • Training and Mentoring

References

References and recommendations available upon request.

Timeline

Concierge Representative

Radnet
04.2023 - Current

Patient Care Coordinator

Samuel Dixon Family Health Center
01.2020 - Current

Complex Case Manager & Grievance Coordinator

Samuel Dixon Family Health Center
10.2018 - 01.2020

Customer Master Specialist

Saloncentric
04.2017 - 10.2018

Part-Time Supervisor

Motherhood Maternity
05.2015 - 04.2017

Assistant/Nanny

Rahab Residence
09.2012 - 03.2015

Funeral Arranger

Gates, Kingsley, Gates, Smith, Salsbury
12.2011 - 08.2012

Medical Assistant Certification Program -

United Education Institute

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Esther Barbosa