Esther Boateng
Huntington Beach
Summary
Dynamic professional with a track record of success in customer care and solutions-based communication at Annmarie Skincare. Demonstrated expertise in project management and team training, enhancing content quality through effective writing and editing. Strong commitment to service excellence and building positive client relationships in high-pressure environments.
Overview
14
14
years of professional experience
Work History
Freelance Blog Writer
Dr. Cowan’s Garden
02.2021 - Current
- Company Overview: Wellness
- Authored engaging blog content focused on wellness and healthy living.
- Wellness
Office Manager
Mastercraft Residential Homes
03.2024 - 11.2024
- Onboarded several new hires, processed exit documentation., supervised orientation.
- Organized background checks for new employees and coordinated office events.
- Supported project teams by facilitating communication and tracking progress.
- Negotiated with vendors to secure competitive rates on office supplies.
- Coordinated salary payments for 20+ staff with Paychex representatives.
Customer Care Representative
Annmarie Skincare
06.2021 - 04.2023
- Company Overview: Remote
- Guided customers in selecting the best skincare products for their needs.
- Responded to customer inquiries via email and voice messages with efficiency and professionalism.
- Wrote clear and solutions-based responses to common product issues.
- Remote
Executive Assistant to General Manager
Sunset Marquis Hotel
Los Angeles
10.2019 - 03.2020
- Company Overview: Los Angeles
- Issued and redeemed cash gift certificates for hotel guests.
- Processed invoice payments, issued checks, and maintained organized filing systems.
- Scheduled meetings for the General Manager and handled internal and external calls.
- Prepared documents and recorded minutes for weekly team meetings.
- Los Angeles
Receptionist (Contract - Maternity Cover)
Wells Fargo Head Office
Beverly Hills
07.2018 - 10.2019
- Company Overview: Beverly Hills
- Provided administrative support for over 45 financial advisors.
- Answered and directed over 50 calls daily.
- Ordered office supplies and maintained inventory.
- Beverly Hills
Executive Assistant to President of A&R Interscope & EVP of Urban Operations (Contract)
Universal Music Group
Santa Monica
04.2018 - 06.2018
- Company Overview: Santa Monica
- Organized international travel, prepared itineraries, and gathered necessary travel documents.
- Created and amended PowerPoint presentations.
- Booked transportation and made dinner reservations, often on short notice.
- Santa Monica
Various Short and Long-Term Office Assignments
Recruitment companies
Miami
04.2015 - 04.2018
Relocation from the UK to the US
04.2013 - 03.2015
Administrative Assistant (Reception-Based)
Curtis Brown Ltd
London
01.2011 - 04.2013
- Company Overview: London
- Welcomed and assisted artists and visitors.
- Provided administrative support for a 12-person human resources department.
- Uploaded and updated 30-40 client news stories on the company’s intranet.
- London
Education
B.A. Hons. - English Literature
University of Hertfordshire
University Of HertfordshireSkills
- In-store sales and event planning
- Team training and motivation
- Service delivery excellence
- Data entry and scheduling
- Project management
- Payroll and expense management
- Communication tools: Slack, Asana, Zendesk
- E-commerce platforms: Shopify, Klaviyo
- Microsoft Office and Google Suite proficiency
- Writing, editing, proofreading
- Food photography
References
Available upon request
Linkedin Profile
https://www.linkedin.com/in/esther-boateng-63755321/
Affiliations
- 200hr yoga training at Kula Yoga studio in New York
Timeline
Office Manager
Mastercraft Residential Homes
03.2024 - 11.2024
Customer Care Representative
Annmarie Skincare
06.2021 - 04.2023
Freelance Blog Writer
Dr. Cowan’s Garden
02.2021 - Current
Executive Assistant to General Manager
Sunset Marquis Hotel
10.2019 - 03.2020
Receptionist (Contract - Maternity Cover)
Wells Fargo Head Office
07.2018 - 10.2019
Executive Assistant to President of A&R Interscope & EVP of Urban Operations (Contract)
Universal Music Group
04.2018 - 06.2018
Various Short and Long-Term Office Assignments
Recruitment companies
04.2015 - 04.2018
Relocation from the UK to the US
04.2013 - 03.2015
Administrative Assistant (Reception-Based)
Curtis Brown Ltd
01.2011 - 04.2013
B.A. Hons. - English Literature
University of Hertfordshire
Similar Profiles
Lisha TorresLisha Torres
Cardiologist at Dr. Felix Oviasu, Garden City Heart CenterCardiologist at Dr. Felix Oviasu, Garden City Heart Center
Mary WolleMary Wolle
Medical Transcriptionist at Dr. Richard B. GardenMedical Transcriptionist at Dr. Richard B. Garden
Sergio Real GomezSergio Real Gomez
Dermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. SeatonDermatology Nurse at Dr Craythorne, Dr. Morar, Dr. Markey, Dr. Seaton
Cory CarlsonCory Carlson
ESL Instructor at AOI College of LanguagesESL Instructor at AOI College of Languages
Danny LeDanny Le
Sr. CNC Lathe Machinist at Azure MicrodynamicsSr. CNC Lathe Machinist at Azure Microdynamics