Esther Books

Dynamic hospitality systems leader with extensive expertise in enterprise restaurant technology, including POS and back-office platforms, adept at managing multi-location operational workflows. Proven ability to translate technical complexity into clear business value, facilitating seamless integration and optimization of systems. Recognized for exceptional communication skills, adaptability, and fostering solution-driven partnerships across diverse stakeholder groups to drive successful cross-functional sales cycles. Consistently delivers innovative solutions that enhance operational efficiency and customer satisfaction.

• Led enterprise pilot support for Burger King and Jack in the Box by converting complex operational requirements into technical workflows, data structures, and integration paths – resulting in successful pilot outcomes and a 2,200-location corporate mandate.
• Expanded TAM by partnering with Product and Engineering to resolve legacy POS reporting constraints, enabling accurate enterprise data flows and unlocking major hospitality segments.
• Built scalable financial and operational systems for multi-location restaurant groups, unifying fragmented workflows and improving reporting accuracy, efficiency, and financial performance.
• Consulted 20+ hospitality operators on openings, optimizations, and transitions – including Toast POS evaluation and conversion – guiding configuration, licensing, training, and launch execution.