Esther Brown
Fridley,MN
Summary
Dedicated healthcare professional with extensive experience at St. John Hospital as a Monitor Technician. Expert in telemetry interpretation and cardiac monitoring, ensuring patient safety through HIPAA compliance. Known for exceptional communication and teamwork, optimizing emergency response times and enhancing patient care through collaboration and attention to detail.
Overview
24
24
years of professional experience
Work History
Monitor Technician
St. John Hospital
02.2002 - Current
- Maintained updated knowledge on cardiac arrhythmias, contributing to better patient care and monitoring outcomes.
- Managed multiple telemetry systems simultaneously, maintaining attention to detail and high-quality care for all monitored patients.
- Optimized response times during emergencies by promptly notifying appropriate staff members about concerning cardiac events or trends observed in monitoring data.
- Facilitated smooth transitions in patient care by accurately reporting pertinent information during shift hand-offs between Monitor Technician colleagues.
- Closely monitored patient condition during tests and alerted cardiac nurse if patient became stressed or conditioned worsened.
- Assisted in the training of new Monitor Technicians, promoting a cohesive team environment and efficient workflow.
- Promoted a positive work environment through active collaboration with peers, supervisors, and other healthcare professionals within the facility.
Health Unit Coordinator
Regions Hospital
08.2001 - 11.2024
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Enhanced communication between medical staff by promptly answering phone calls, relaying messages, and responding to inquiries.
- Assisted nursing staff with daily tasks, contributing to a well-organized and efficient unit environment.
- Assembled and maintained patient medical records and other documents related to patient care.
- Assisted with processing patient admissions, transfers and discharges.
- Managed multiple priorities simultaneously while maintaining attention to detail under pressure in a fast-paced healthcare environment.
- Ensured patient safety through strict adherence to HIPAA regulations and maintaining confidentiality of sensitive information.
- Provided exceptional customer service by addressing patient concerns with empathy and professionalism.
- Contributed to a welcoming environment for patients and their families as the first point of contact at the health unit''s reception desk.
- Coordinated successful discharges from the facility by liaising with other departments and ensuring necessary paperwork was completed promptly.
- Maintained confidentiality and protected patient rights by strictly adhering to privacy laws and healthcare ethics in all communications and records.
Education
Vocational - Health Unit Coordinator
St Paul Technical College
Saint Paul, MN06-2001
Bachelor of Arts - Theater And Media Arts
University of Calabar
Cross River State, Nigeria08.1996
Skills
- HIPAA compliance
- Telemetry interpretation
- Cardiac monitoring
- Electronic health records
- Continuous improvement
- Professionalism
- Organizational skills
- Excellent communication
- Attention to detail
- Teamwork and collaboration
- Critical thinking
Languages
English
Full Professional
Timeline
Monitor Technician
St. John Hospital
02.2002 - Current
Health Unit Coordinator
Regions Hospital
08.2001 - 11.2024
Bachelor of Arts - Theater And Media Arts
University of Calabar
Vocational - Health Unit Coordinator
St Paul Technical College
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