Esther "Star" Cambre

I excel in demonstrating strong telephone etiquette and effectively managing escalation calls while maintaining a calm demeanor. My ability to handle customer inquiries and escalations is always infused with professionalism and enthusiasm. I thrive in a dynamic environment involving multiple departments, where I can create and maintain stable working relationships to support, transform, and strengthen our business needs. My commitment to staying up-to-date with technical support for our website allows me to provide accurate and timely service that meets both customer and business requirements. With experience in training new hires, I am well-versed in system knowledge and have successfully implemented new policies and procedures. My analytical skills enable me to effectively interpret and leverage data for improved insights and decision-making. I am flexible and willing to take on special assignments as needed. Additionally, I possess a strong understanding of credit bureau reports and bankruptcy cases. My experience includes collaborating with partners to resolve customer complaints involving the bank and the Better Business Bureau. I work closely with the quality assurance department to ensure compliance and provide coaching to agents on policies and procedures. I have also coordinated with our payment processing center to recover payments efficiently while maintaining an optimal average handle time and effectively managing my schedule. Concora Credit, Beaverton, Oregon, is dedicated to delivering exceptional service and fostering positive customer relationships.

Responded to customer inquiries about billing issues, account status, and payment options.

Trained new staff members on proper collection techniques, policies, and procedures.

Contacted customers in person at personal and business locations to collect payments directly.

Collaborated with legal resources and recovery teams to manage default issues.

Analyzed business performance data and forecasted business results for upper management.

Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.

Interviewed prospective employees and provided input to HR on hiring decisions.

Coached, mentored, and trained team members to improve their job performance.

Worked with cross-functional teams to achieve goals.

Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.

Conducted skip-tracing activities to locate delinquent customers.

Resolved complex issues that arose during the collections process.

Oversaw and coordinated enterprise-level vehicle recovery tasks.

Prepared vehicles for auction sale.