Summary
Overview
Work History
Education
Skills
Accomplishments
Work Availability
Quote
Timeline
BusinessAnalyst

Esther Carpenter

Gloversville,NY

Summary

Dedicated human service professional focused on the employment, quality of life and experiences those with disabilities have in the world. Efforts have centered around supporting those with disabilities of many types to include developmental, physical and mental health interested in transitioning into competitive employment.

Overview

7
7
years of professional experience

Work History

Director of Employment Opportunities

The Arc Lexington Fulton Schoharie Chapter NYSARC
Gloversville , New York
04.2018 - Current
  • Performed audits and deep document reviews to verify compliance with applicable state programs on monthly basis.
  • Coordinate daily work activities of 20 employees.
  • Implemented contracts by state of New York - Office of People with Developmental Disabilities, New York State Department of Education - Adult Career and Continuing Education Services and Office of Mental Health, totally over $1,000,000 available funds.
  • Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity.
  • Took notes on interviews and other workplace investigations, compiled records and organized documentation billing and service review.
  • Tracked KPI and monitored net profitability of assigned programs .
  • Collaborated with Quality Assurance teams to streamline processes and improve workflow.
  • Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote maximization of contracts.
  • Maintained energy and enthusiasm in fast-paced environment.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Developed and maintained courteous and effective working relationships within departments and outside agencies.

Office Manager

HW Staffing Solutions
Albany, New York
04.2016 - 03.2018
  • Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
  • Managed budget of $500,000 , appointment scheduling, employee and event itineraries and accounts to improve productivity initiatives.
  • Evaluated employee records and productivity to complete employee evaluations.
  • Utilized client and staff feedback to maintain customer partnerships and increase revenue.
  • Coached new hires on company processes while managing employees to achieve maximum production.
  • Performed sourcing, interviewing, negotiations, and hiring.
  • Reviewed applications and resumes to support hiring activities.
  • Developed marketing strategies to generate leads.
  • Wrote and posted job descriptions on various job boards.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training new employees.

Program Manager

The Arc Lexington Fulton Schoharie Chapter NYSARC
Gloversville, NY
01.2015 - 03.2016
  • Managed and supervised 25 team members on productivity strategies, policy updates and performance improvement plans to accomplish challenging goals.
  • Interacted with customers and clients to identify family needs and concerns.
  • Monitored progress of programs, using and applying programming documents, program directives, funding documents and other program material on daily, weekly and monthly basis.

Education

Bachelor of Science - Health And Human Services

SUNY Brockport
Brockport, NY

Associate of Applied Science - Business Administration

Fulton Montgomery Community College
Johnstown, NY

Skills

  • Verbal and Written Communication
  • Client Needs Assessment
  • Care Plan Meetings
  • Community Outreach
  • Program Operations
  • Project Implementation
  • Family Collaboration
  • Leadership Skills
  • Dependable
  • Successfully managed multiple priorities and programs
  • Team coordination
  • Flexible and Adaptable
  • Conflict Resolution
  • Customer Service
  • Self-motivated professional
  • Active Listening
  • Organization and Time Management

Accomplishments

State Employment collaborative Group for SEMP Services

2021- Present


CQL Team Member for Lexington

2021-2022


Parent Stress Intervention Program Facilitator

2013-2018


Fulton County Guardianship Committee

2014-2017


Autism Society of America, Fulton County Chapter

Board Member

2010-2016

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote

Everything we see hides another thing; we always want to see what is hidden by what we see.
René Magritte

Timeline

Director of Employment Opportunities

The Arc Lexington Fulton Schoharie Chapter NYSARC
04.2018 - Current

Office Manager

HW Staffing Solutions
04.2016 - 03.2018

Program Manager

The Arc Lexington Fulton Schoharie Chapter NYSARC
01.2015 - 03.2016

Bachelor of Science - Health And Human Services

SUNY Brockport

Associate of Applied Science - Business Administration

Fulton Montgomery Community College

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Esther Carpenter