Esther Castillo
Casselberry,FL
Summary
To secure a challenging position that allows me to contribute my office support, customer service, management, and worker's compensation skills for the benefit of your company.
Overview
20
20
years of professional experience
Work History
Owner
Tely's Sweet Creations
2012.01 - Current
- Produced consistently high-quality baked goods for customers.
- Operated and maintained bakery equipment, including ovens and mixers.
- Managed customer service operations, including taking orders and resolving complaints.
Office Manager
MindHope of Oviedo
2012.08 - 2020.01
- Workers Comp Claim Specialist
- Delivered exceptional customer service to policyholders by communicating important information and patiently listening to issues.
- Provided prior authorization support for physicians, healthcare providers and patients.
- Coached new hires on company processes while managing employees to achieve maximum production.
- Uploaded time records into computer system and made adjustments to create accurate database for payroll processing functions.
- Back up for Billing Dept
Administrative Assistant
Ocean Optics, Inc.
2007.01 - 2009.01
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Completed data entry tasks with accuracy and efficiency.
Front Desk Manager
Integrated Health Center of America
2004.01 - 2007.01
- ICD10 & CPT code knowledge
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Handled tasks and responsibilities for front office employees during periods of understaffing.
- Processed referral requests from patients, doctors and other health care professionals.
Education
Universidad Interamericana PR
12.1991
Benito Cerezo High School
12.1988
Skills
- Data entry
- MS Excel
- MS Outlook
- MS Word
- Medisoft
- Practice Fusion
- Multiline Phone
- Schedule Coordination
- NewMD
References
Upon Request
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Office Manager
MindHope of Oviedo
2012.08 - 2020.01
Owner
Tely's Sweet Creations
2012.01 - Current
Administrative Assistant
Ocean Optics, Inc.
2007.01 - 2009.01
Front Desk Manager
Integrated Health Center of America
2004.01 - 2007.01
Universidad Interamericana PR
Benito Cerezo High School
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