Esther Chan
Kissimmee,FL
Summary
Aspiring Dentist with exceptional social skills and eagerness to learn. Skilled with quick comprehension of POS systems, proficient in Microsoft Office, checking in guests and verifying visitors for identification credentials and purpose of visit to maintain security of personnel and office environment. Successful at calmly multitasking during high-demand situations and streamlining processes without steamrolling functionality.
Overview
5
5
years of professional experience
Work History
Front of House Supervisor
Mr. & Mrs. Crab Seafood
05.2023 - 08.2023
- Initiated server side-work chart rotation to promote solidarity and standard of cleanliness.
- Resolved guests complaints while maintaining positive customer environment.
- Managed day-to-day FOH operations to drive quality, standards, and meet customer expectations.
- Inspected stocks to identify shortages, replenish supply and maintain consistent inventory.
- Authorized to clock employees in and out.
- Granted authority to void items and replace food orders to maintain customer satisfaction.
- Used POS system to take orders via phone, online, and in person.
Intern
VAW Global Health Alliances
02.2023 - 03.2023
- Analyzed problems and worked with teams to develop solutions.
- Participated in workshops and presentations related to projects to gain knowledge.
- Created impressions using our own set of teeth and other interns teeth.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Listened as the dentist would explain procedures and their methods.
- Sterilized rooms and prepped equipment and instruments for at least 5 procedures daily.
- Assisted dentists, hygienists, and other personnel by handing appropriate tools and supplies needed for procedures.
- Prepared and positioned patients for procedures, clipping dental napkins.
- Scheduled and confirmed patient appointments.
- Learned Spanish phrases in order to gather information for patient intake forms.
- Collected patients blood samples for blood glucose testing.
- Measured blood pressure using a sphygmomanometer and stethoscope.
- Educated children on dental hygiene through various creative presentations and hands on experiences.
- Created dental take home bags for children.
Workshop Attendee
Nova Southeastern University
10.2022 - 10.2022
- Tour of NSU College of Dental Medicine.
- Carving soap into various different teeth.
- Made impressions on a typodont.
- Used composite to fill in cavities on fake teeth.
- Wax up on missing tooth on a typodont.
Front Office Supervisor
Nova Southeastern University
08.2021 - 05.2022
- Coached employees through day-to-day work and complex problems.
- Created, documented and updated company policies to guide front office personnel in service excellence and industry best practices.
- Assisted staff with troubleshooting and resolution of software and hardware issues to minimize downtime.
- Supervised and guided new employees and responded quickly to questions to improve understanding of job responsibilities.
- Interviewed potential new employees and sent their interview details to the hiring manager.
- Ensured guests safety by only allowing authorized residents into the building.
- Checked in guests of residents.
- Stayed on call to cover shifts in emergency situations from 11:30pm-6:30am.
- Listened to resident concerns and filed reports for companies to service their rooms.
- Accompanied hired services such as pest control and plumbing to service rooms to maintain privacy and comfortability of residents.
Receptionist
Dynamic Auto Service
06.2018 - 07.2020
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Sorted incoming mail and directed to correct personnel each day.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Oversaw office inventory by restocking supplies.
- Received payments for service and labor charges and issued receipts.
Greeter and Runner
Splitsville Luxury Lanes
09.2019 - 02.2020
- Supervised activities in the dining rooms and bowling alleys to maintain service levels and support guest needs.
- Checked dining and serving areas every 30 minutes to verify proper cleanliness and readiness for guests.
- Managed guest expectations by relaying information regarding hours, wait times, specials, and any other information.
- Stayed abreast of server availability and table turnover to make quick decisions about seating locations.
- Offered each customer exceptional support for any need, including directing them to different locations
and connecting with specific personnel in order to maintain customer satisfaction. - Scheduled reservations and notified servers and managers of large groups to prepare seating in advance.
- Greeted incoming guests to assess needs and monitor behaviors for signs of suspicious activities, as well
as to uphold the company standard of politeness. - Notified server after seating parties in section to facilitate prompt service.
- Helped to plan and execute parties for more than 10 guests, including coordinating menus and preparing
tables. - Ran tables by guiding guests to their seating arrangements and provided additional information on the
location of restrooms and exits in case of any emergencies. - Offered above-and-beyond assistance to guests with limited mobility.
- Tracked seated guests and available seating using the Open Table application.
- Helped keep entryway and front line clean, organized and fully stocked with inventory such as maps
and napkins for the convenience of customers as well as any passerby in need of assistance.
Education
Bachelor of Science - Dentistry
Nova Southeastern University
Davie, FL05.2025
High School Diploma -
Osceola County School For The Arts
Kissimmee, FL05.2020
Skills
- Excellent customer service
- Fast learner
- Multi-line telephone skills
- Meticulous and organized
- 96 WPM typing speed
- Service-oriented mindset
- Multitasking ability
- Cleaning and sanitizing
- Problem resolution
Languages
Chinese (Cantonese)
Native or Bilingual
Chinese (Mandarin)
Limited Working
Timeline
Front of House Supervisor
Mr. & Mrs. Crab Seafood
05.2023 - 08.2023
Intern
VAW Global Health Alliances
02.2023 - 03.2023
Workshop Attendee
Nova Southeastern University
10.2022 - 10.2022
Front Office Supervisor
Nova Southeastern University
08.2021 - 05.2022
Greeter and Runner
Splitsville Luxury Lanes
09.2019 - 02.2020
Receptionist
Dynamic Auto Service
06.2018 - 07.2020
Bachelor of Science - Dentistry
Nova Southeastern University
High School Diploma -
Osceola County School For The Arts
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