Overview
Work History
Education
Timeline
Generic

Esther Chapin

Annandale,VA

Overview

16
16
years of professional experience

Work History

Senior Fashion Advisor

Chanel
07.2023 - Current
  • Fostered lasting relationships with clients through effective communication and quick response, resulting in long-term loyalty and expanded client base.
  • Worked with team to collaboratively reach targets, review progress against goals, address challenges, and celebrate successes together.
  • Consistently met personal sales goals through proactive engagement with customers and upselling techniques when appropriate.
  • Conducted thorough product knowledge training sessions for new hires, ensuring they were well-equipped to serve customers effectively.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Participated in team meetings to discuss sales targets, strategies for improvement, and methods for increasing overall performance.
  • Mentored new associates, sharing best practices and helping them develop their selling skills for improved performance.
  • Fostered a positive work atmosphere by collaborating effectively with colleagues, contributing towards overall team success rates in meeting sales objectives.
  • Collaborated with fellow sales associates to achieve team sales goals consistently each month.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Collaborated closely with fellow associates on joint projects or tasks to provide seamless service experiences for clientele.
  • Boosted average transaction value through effective cross-selling of related products or services.
  • Leveraged associate education tools to build product and styling knowledge.
  • Continuously expanded my product knowledge by attending brand presentations and reviewing industry resources, ensuring accurate recommendations for clients seeking specific items or styles.

Fashion Advisor

Chanel
06.2019 - 07.2023
  • Achieved monthly and quarterly sales targets by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Built strong relationships with new and existing clientele by providing an elevated experience, as well as solving inventory challenges by offering relevant product and services.
  • Developed a loyal clientele base by consistently providing exceptional service, tailored recommendations, and followups.
  • Increased OOHB sales by partnering with NM sales associates to provide deeper product knowledge and support to their clients.
  • Enhanced team productivity by fostering a positive work environment and providing support to colleagues as needed.

Sales Associate, Designer Handbags

Neiman Marcus
09.2014 - 06.2019
  • Energetic luxury personal shopper specializing in sales and merchandising, focused on building a solid customer base
  • Sharing product knowledge with customers and team members while making personal recommendations
  • Developing business strategies and seeking opportunities based on current and emerging fashion and consumer trends
  • Maintain and changing visuals on the selling floor for optimal sales
  • Million Dollar Club – 2015-2018
  • Top Producer Over LY
  • Designated Sales Associate for Balenciaga: Top DSA – 2016
  • Neiman Marcus Service Star – January 2016

Associate Account Executive

KBL Group International
11.2013 - 06.2014
  • Worked directly with the VP of Brands and Licenses on account strategy and execution, delivery of high-volume sales and merchandising goals for Sears/Shop Your Way Brands including, Adam Levine Men and Women and Nicki Minaj
  • Developed training programs enhancing sales techniques and focused on complete customer satisfaction and maintaining customer relationships
  • Responsible for organizing all market appointments and style fittings
  • Partnered with clients for additional merchandising opportunities based on customer feedback and current market trends
  • Prepared weekly sales reports and provided accompanying analysis to promote additional sales prospects
  • Monitored and allocated inspection of Advertisement and Top of Production samples
  • Sourced fabrics and worked with Design team in collection development to meet price, aesthetic, and quality needs
  • Shopped the market to identify current and emerging competitors.

Junior Account Executive – Sportswear and Dress Division

Isaac Mizrahi New York
02.2013 - 11.2013
  • Managed department and specialty store accounts domestically and internationally including, Last Call by Neiman Marcus, Nordstrom, Lord & Taylor, Macy’s, and Belk
  • Directed and systematized inventory of goods for launch of Isaac Mizrahi Pop-Up Shop in Southampton, NY and created compelling seasonal and promotional displays
  • Promoted sales opportunities through compelling case/product design presentations and taking time to explain all facets of merchandise specifics
  • Collaborated with all cross-functional partners to deliver departmental plans targeting increased market share via marketing e-mails, picture packets, and press to prospective clients
  • Projected line and style plans seasonally and quarterly by evaluating sale and trends
  • Analyzed past, present, and projected sales, cost, gross margin, and profitability forecasts to strategically increase growth and distribution of retail sales
  • Collaborated with the design team reviewing products that effectively meet specified price points while maintaining design integrity.

Sales and Production Liaison

Jump Apparel Group
09.2012 - 02.2013
  • Monitored product delivery for various accounts including ShopNBC and International QVC accounts
  • Managed all sample trafficking, including sample orders, requests, and logs
  • Assisted in seasonal collection selections ranging from design, fabric, and pricing
  • Analyzed and evaluated sales trends to create promotions and clearance
  • Assessed in all market aspects from meetings, orders, confirmations, and samples.

Senior Program Associate

Advanced Medical Technology Association (AdvaMed)
08.2011 - 09.2012
  • Oversaw the flow of information, including expense reports, reconciling and coding department policy meeting related invoices, and travel requirements for the Executive Vice President and Senior Vice President
  • Organized and managed the semiannual Payment Health Care Delivery Policy Board and Committee Meetings in addition to department’s quarterly in-person sector and work group meetings
  • Established and maintained productive working relationships with Board members, member companies, and senior contacts
  • Coordinated department policy meeting correspondence including editing and distributing reports, letters, minutes, and other written communications; handles requests for information regarding reports and industry contacts.

Executive Administrator

Merck & Co., Inc.
02.2010 - 08.2011
  • Responsible for the integration of Legacy Schering-Plough and Merck & Co
  • Washington, DC offices including: Physical Transition of S-P office to Merck office
  • Integration and consolidation of Legacy S-P and Merck budget
  • Delegated all Legacy S-P consultants until contract expiration
  • Account reconciliation and file management
  • Department liaison to all other departments impacted by merger, ensuring proper communications and reporting
  • Allocated $2M US Policy and Government Relations Corporate Contribution Program, including facilitating applications for grant/contribution requests, and monitoring and tracking grants and approvals
  • Created and implemented Corporate Events scheduling system for tracking events and assigning staff lobbyists
  • Support and lead contact for International Trade and Policy Directors for Asia and Latin America, and administered all transactions ensuring achievement of policy objectives for International Public Policy Function.

Executive Assistant

Schering-Plough Corporation
09.2008 - 02.2010
  • Provided administrative executive-level support to the Vice President, Executive Director, and Director in the Federal Policy and Government Relations office
  • Managed daily operations including Scheduling, Travel, IT, Telecom, Purchasing, and Application Management
  • Assisted the Public Policy Advisory Committee (PPAC), maintaining all updates to policy, preparing weekly PPAC Updates to Schering Executives, and scheduling conference calls and meetings
  • Assessed $5M Global Government Affairs department annual budget; reviewing and verifying invoices for payment and maintaining all financial transaction files for departments
  • Collaborated with PAC/Grassroots Advocacy Program with data management and contribution tracking.

Operations Coordinator

The International Center for Toxicology and Medicine
09.2007 - 06.2008
  • Responsible for creating statistical reports and models for Building Health Sciences projects
  • Developed business and technical proposals for case studies and organized processes where case materials were recorded and analyzed
  • Organized weekly project status meetings detailing case/project initiatives.

Education

Bachelor of Sciences, Biological Anthropology -

The George Washington University
Washington, DC

Retail Math: Merchandising, Planning, and Gross Margin -

Fashion Institute of Technology – School of Continuing and Professional Studies
01.2014

Timeline

Senior Fashion Advisor

Chanel
07.2023 - Current

Fashion Advisor

Chanel
06.2019 - 07.2023

Sales Associate, Designer Handbags

Neiman Marcus
09.2014 - 06.2019

Associate Account Executive

KBL Group International
11.2013 - 06.2014

Junior Account Executive – Sportswear and Dress Division

Isaac Mizrahi New York
02.2013 - 11.2013

Sales and Production Liaison

Jump Apparel Group
09.2012 - 02.2013

Senior Program Associate

Advanced Medical Technology Association (AdvaMed)
08.2011 - 09.2012

Executive Administrator

Merck & Co., Inc.
02.2010 - 08.2011

Executive Assistant

Schering-Plough Corporation
09.2008 - 02.2010

Operations Coordinator

The International Center for Toxicology and Medicine
09.2007 - 06.2008

Bachelor of Sciences, Biological Anthropology -

The George Washington University

Retail Math: Merchandising, Planning, and Gross Margin -

Fashion Institute of Technology – School of Continuing and Professional Studies

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Esther Chapin