Esther Choe
Suwanee,GA
Summary
Analytical person with training in business looking for career-oriented position. Brings demonstrated strengths in workflow optimization, personnel management and team communication. Eager to achieve company goals while further developing skills. Quick learner with great people skills and focus on problem-solving. Dynamic Bilingual Customer Service Representative with several years of experience handling incoming calls, resolving customer issues, inputting orders, and processing shipments. English speaker and fluent in Korean. Dedicated to maintaining highest customer satisfaction while processing large volumes of calls in busy offices.
Overview
17
17
years of professional experience
Work History
Customer Service Representative
ELITE INSURANCE
02.2023 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
ACCOUNT ASSISTANT / BOOKKEEPER
Primus CPA
10.2021 - 05.2022
- Confirmed accounts payable and controlled expenses by receiving, processing, verifying and reconciling invoices
- Provided comprehensive accounting support to company by managing functions like payroll, accounts payable, accounts receivable and business expense processing
- Input data into accounting system and maintained integrity of system information to alleviate potential breaches
- Reviewed general ledger for accuracy and specific coding issues
- Reconciled financial data to maintain accurate account balances and support compliance with established accounting practices
- Created and maintained detailed, organized and timely records of transactions to support legal compliance
- Assisted bookkeepers in providing support documentation required for audits
- Prepared written materials and electronic financial data to document activities, provide references and convey information
- Filed invoices with processed checks to maintain orderly accounting filing system
- Prepared and mailed account statements to vendors and kept meticulous correspondence documentation
- Obtained revenue and paid invoices by verifying and completing payable and receivable transactions
- Sorted financial documents, coded accounting entries for data processing and posted daily receipts and payments
- Used advanced software to prepare documents, reports and presentations.
TELLER
Metro City Bank
02.2021 - 09.2021
- Built and strengthened customer relationships by leveraging excellent interpersonal and communication skills
- Reconciled cash drawer and resolved discrepancies
- Counted and packaged currency and coins
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Provided customer records, account statements and copies of checks
- Logged cashier's checks and other transactions to maintain accurate account records
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Educated customers on use of banking website and mobile apps
- Stocked supplies for customers and personal teller station
- Recognized needs and referred to appropriate representative or line of business for cross-sell or service opportunities.
FAMILY RESTAURANT MANAGER
Hot Wings Express
01.2016 - 01.2017
- Offered fair and equitable compensation by comparing current salaries with market pay
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Partnered with clients to choose best price and service combinations
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams.
HUMAN RESOURCES GENERALIST
SYSCO, LLC
11.2007 - 11.2009
- Offered fair and equitable compensation by comparing current salaries with market pay
- Managed all aspects of leave administration, including employee notifications and vendor management, disability programs and health benefits
- Partnered with clients to choose best price and service combinations
- Spearheaded talent acquisition, playing instrumental role in building and retaining high-caliber teams
- Liaised between multiple business divisions to improve communications
- Developed innovative new-employee orientation programs, including safety training.
Education
Bachelor of Science -
Auburn University-Montgomery
Montgomery, ALAccounting -
Troy University Of Montgomery
Montgomery, ALHigh School Diploma -
Jefferson Davis High School
Montgomery, AL05.2001
Skills
- Organizational ability
- Human Resources Department Processes
- Precision and Accuracy
- Record Reconciliation
- Customer Relations
- Proactive and Self-Motivated
- Maintaining Accounting Ledger
- Employee Timesheet Processing
- Accurate Recordkeeping
- Payroll Administration
- Administrative Duties
- Payroll Preparation and Processing
- General Ledger Management
- Procedures Compliance
- Termination Documentation
- Employee Hiring
- New account setup
- Updating accounts
- Customer Service
Additional Information
US Citizen, Bilingual (Korean/English)
Timeline
Customer Service Representative
ELITE INSURANCE
02.2023 - Current
ACCOUNT ASSISTANT / BOOKKEEPER
Primus CPA
10.2021 - 05.2022
TELLER
Metro City Bank
02.2021 - 09.2021
FAMILY RESTAURANT MANAGER
Hot Wings Express
01.2016 - 01.2017
HUMAN RESOURCES GENERALIST
SYSCO, LLC
11.2007 - 11.2009
Bachelor of Science -
Auburn University-Montgomery
Accounting -
Troy University Of Montgomery
High School Diploma -
Jefferson Davis High School
Similar Profiles
Jesus VargasJesus Vargas
Sales Advisor at Family First Life Elite / Insurance ElevatedSales Advisor at Family First Life Elite / Insurance Elevated
Riley YatesRiley Yates
Manager at Elite Insurance Advisors LLCManager at Elite Insurance Advisors LLC
Erica McGlashanErica McGlashan
Customer Service Representative for Medicare Advantage at Elite Insurance GroupCustomer Service Representative for Medicare Advantage at Elite Insurance Group
Ryan McHughRyan McHugh
Dishwasher at Johnny's New York Style PizzaDishwasher at Johnny's New York Style Pizza
Ana MunozAna Munoz
Cashier Assistant Manager at Duluth CarwashCashier Assistant Manager at Duluth Carwash