Summary
Overview
Work History
Education
Skills
Languages
Interests
Work Preference
Work Availability
Timeline
BusinessDevelopmentManager
Esther Christenson

Esther Christenson

Wake Forest,NC

Summary

Dynamic and adaptive, I leveraged my time management and exceptional customer service skills at every job, significantly enhancing customer satisfaction. Train new employees, showcase leadership and creativity, while boosting sales through innovative drink ideas, recipes, and unique combinations. Recognized for outstanding performance with multiple managerial position offers, I excel in fast-paced environments, always prioritizing cleanliness and efficiency, and most importantly customer satisfaction. Always eager to learn more and help my coworkers and customers to my best ability.

Overview

4
4
years of professional experience

Work History

Barista

Starbucks
01.2023 - Current
  • Promoted sales with new drink ideas and personalized creations for customer satisfaction, improving sales.
  • Came in early or on days off and stayed late often to help store, fellow partners, and meet deadlines.
  • Worked with each customer to come to something that benefits every party best for every order.
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Offered managerial positions multiple times.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
  • Controlled line and crowd with quick, efficient service.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Maintained regular and consistent attendance and punctuality.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Made and served brand-specific café beverages with focus on speed, quality and consistency.
  • Trained new employees, sharing knowledge and expertise of coffees, teas, and merchandise.
  • Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
  • Assisted in inventory management to maintain adequate stock levels and reduce wastage.
  • Educated customers on coffee offerings, promoting upselling opportunities and enhancing their overall experience.
  • Adhered to strict food hygiene regulations, minimizing risk of contamination or illness among customers.
  • Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system.
  • Showcased versatility by assisting in other areas of the café as needed, including food preparation or table service when required.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Boosted store's reputation through courteous and professional customer service.
  • Provided exceptional customer service, addressing concerns promptly and courteously.
  • Directed cleaning, restocking, and customer service activities.
  • Promoted repeat business by consistently delivering superior customer service experiences.
  • Improved customer service rankings by resolving issues quickly and accurately.
  • Coordinated customer service team projects, achieving successful on-time completion.
  • Collaborated with other areas to provide quality, seamless customer service.
  • Established long lasting customer relations with cheery customer service and compassion.
  • Guided fellow baristas with questions and concerns, even those in a higher position than mine.
  • Stayed aware of everything in the entire store, helping to keep everyone informed and organized.

Baker and General Employee

C. Cups Cupcakery
06.2022 - 01.2023
  • Produced consistently high-quality baked goods for customers.
  • Complied with health and safety codes to protect staff and customers.
  • Operated and maintained bakery equipment, including ovens and mixers.
  • Enhanced customer satisfaction by consistently producing high-quality baked goods and maintaining a clean, organized workspace.
  • Collaborated with team members to complete tasks and maintain smooth running of bakery. and to complete large orders for special events, ensuring timely delivery and client satisfaction.
  • Managed customer service operations, including taking orders and resolving complaints.
  • Operated cash registers and processed payments accurately.
  • Provided excellent customer service, answering questions about products and offering personalized recommendations based on individual preferences.
  • Increased production efficiency through effective time management and multitasking during busy periods.
  • Assisted in inventory management, helping maintain appropriate stock levels for essential ingredients and supplies.
  • Trained and supervised new employees on bakery operations and procedures.
  • Created appealing displays to showcase products in bakery.
  • Contributed to team success by training new employees on baking techniques, safety protocols, and equipment operation.
  • Developed creative new or seasonal recipes, attracting new customers and increasing bakery sales.
  • Increased customer satisfaction with friendly and efficient service.
  • Showed loyalty and responsibility closing either store entirely on my own most nights.
  • Memorized every recipe to the exact measurement.
  • Quickly and efficiently helped open the store and fresh make all product most mornings
  • Made regulars with customers through cheery customer service and a welcoming friendly environment.
  • Promoted sales through talking customers into extra sweets and/or deals.

Employee

Chipotle
04.2021 - 12.2021
  • Worked effectively in fast-paced environments.
  • Skilled at working independently and collaboratively in a team environment.
  • Proven ability to learn quickly and adapt to new situations despite large lack of guidance.
  • Excellent communication skills, both verbal and written.
  • Worked well in a team setting, providing support and guidance.
  • Demonstrated respect, friendliness and willingness to help wherever needed.
  • Assisted with day-to-day operations, working efficiently and productively with all team members.
  • Trained most of the new coworkers, with efficiency and a comfortable environment.
  • Managed register and food safely, correctly, and efficiently on the daily.
  • Stayed late to help coworkers till rushes settled or later, often.
  • Became one of the best employees at that location within a few short months.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Strengthened communication skills through regular interactions with others.
  • Adaptable and proficient in learning new concepts quickly and efficiently.
  • Demonstrated strong organizational and time management skills while managing multiple projects.
  • Organized and detail-oriented with a strong work ethic.

Education

High School Diploma -

Leesville High
Raleigh, NC
03-2024

Skills

  • Time management

  • Friendly and outgoing

  • Attention to detail

  • Team leader and player

  • Problem-solving

  • money handling

  • Cleanliness

  • Exceptional customer service

  • Quick and ready learner

  • Adaptive and creative

  • Decision-making

  • Sales and De-escalation

Languages

English
Native or Bilingual

Interests

I love anything that requires creativity and a unique outlook, I've studied most forms of art from a very young age including but not limited to, Graphic Design, Painting, Photography, Writing, Singing, Cooking, Baking, Mixology, Crafting, Instruments, etc One of my favorite things to do in life is make connections with others Learning people's stories, and helping everyone I meet to be as comfortable with me as possible gives me great joy A lifelong goal of mine is to find somewhere I can stay for a long while and really grow to be a family with those I'd see every day I want to master all forms of flavor and artistic expression, and have as many long-lasting friendships as I can Singing and making music have also been great creative outlets for me for a long time To me, nothing is better than music, nature, friendship, and creative expression

Work Preference

Work Type

Full Time

Work Location

Remote

Important To Me

Work-life balanceHealthcare benefitsWork from home optionPaid time off

Work Availability

monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline

Barista

Starbucks
01.2023 - Current

Baker and General Employee

C. Cups Cupcakery
06.2022 - 01.2023

Employee

Chipotle
04.2021 - 12.2021

High School Diploma -

Leesville High

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Esther Christenson