Esther Chung
Houston,TX
Summary
Dynamic sales professional with 7 years of experience in automotive sales, including roles as Sales Consultant at Boch Toyota and Carmax. Proven track record in expert product consultation, customer relationship development, and streamlining purchase processes for optimal efficiency. Eagerly seeking a Sales role to leverage extensive sales knowledge and customer service skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service. As a Sales Associate I am known known for exemplary team-building and project oversight skills. Gifted at working with all types of personalities. Performance history of developing strong collaborative relationships and delivering impressive results.
Overview
20
20
years of professional experience
Work History
Sales Associate
Toyota Of Katy
04.2023 - 04.2024
- Streamlined sales documentation process, resulting in heightened productivity and customer satisfaction levels.
- Built relationships with customers to encourage repeat business.
- Fostered customer relationships and enabled revenue growth by facilitating informed vehicle selection and providing comprehensive support throughout the sales process.
- Enhanced customer loyalty and repeat business through attentive communication and personalized solutions based on thorough product knowledge and active listening to customer needs.
- Educated customers on product features, benefits, pricing options, warranties, promotions, financing structures available during purchase decision-making process.
Sales Consultant
Boch Toyota
10.2020 - 10.2021
- Leveraged extensive product knowledge to guide customers in their vehicle selection, maintaining exceptional service even in high-pressure situations
- Fostered robust customer relationships through proactive communication and personalized service, resulting in consistently high satisfaction ratings
- Streamlined vehicle purchasing process, expediting transactions and providing a seamless customer experience even under high-demand circumstances.
Inside Sales Representative
RAM Industries
11.2019 - 12.2019
- Managed end-to-end inside sales operations, including quote creation, order processing, delivery coordination, and post-sales service, ensuring a smooth and effective sales process
- Developed accurate quotes for residential and light commercial projects, adhering strictly to building codes to ensure client compliance and satisfaction
- Responded effectively to customer inquiries about manufacturing and delivery timelines, using persuasive quotes and proposals to achieve a high sales conversion rate.
Sales Consultant
Carmax
11.2015 - 12.2017
- Streamlined sales documentation process, resulting in heightened productivity and customer satisfaction levels
- Fostered customer relationships and enabled revenue growth by facilitating informed vehicle selection and providing comprehensive support throughout the sales process
- Enhanced customer loyalty and repeat business through attentive communication and personalized solutions based on thorough product knowledge and active listening to customer needs.
Customer Service Specialist
Blinds.com
10.2014 - 10.2015
- Exemplified and cultivated a culture of excellence by setting high standards and leading by example
- Delivered exemplary technical support and installation assistance to diverse customer base, promptly communicated backorder delays, and rectified delivery errors in collaboration with multiple freight carriers
- Proactively managed customer needs by coordinating with vendors, expediting replacement orders and minimizing warranty remakes, while efficiently processing financial transactions using a proprietary order system.
Inside Sales Representative
Grand Openings
05.2011 - 09.2013
- Developed and implemented robust Standard Operating Procedures and training materials, improving the quoting process and enhancing operational efficiency, consistency, and cost-effectiveness
- Provided blueprint analysis support, swiftly and efficiently resolving quote backlogs, resulting in increased team productivity and contributing to significant revenue growth
- Utilized Google Docs to track and manage monthly quotes, maintaining an average quote log valued at $1 million, demonstrating notable attention to detail and financial acumen.
Office Manager/Sales Assistant
Salvex Inc
01.2004 - 01.2004
- Drove revenue growth by creating and promoting profitable sales listings for commercial commodities, using Photoshop CSS and Adobe Acrobat Pro to generate engaging visual content that attracted prospective buyers
- Served as the primary client liaison, resolving inquiries and issues promptly, which resulted in high client satisfaction and loyalty due to the cultivation of robust relationships
- Successfully implemented a website optimization program, leveraging digital marketing and SEO expertise, leading to improvements in online visibility, lead generation, and brand exposure.
Education
Bachelor of Business Administration - Marketing
University of Houston
Houston, TX01.2020
Skills
- Customer Service
- Teamwork and Collaboration
- Time Management
- Problem-solving skills
- Sales Strategies
- Upselling
- Professional Demeanor
Timeline
Sales Associate
Toyota Of Katy
04.2023 - 04.2024
Sales Consultant
Boch Toyota
10.2020 - 10.2021
Inside Sales Representative
RAM Industries
11.2019 - 12.2019
Sales Consultant
Carmax
11.2015 - 12.2017
Customer Service Specialist
Blinds.com
10.2014 - 10.2015
Inside Sales Representative
Grand Openings
05.2011 - 09.2013
Office Manager/Sales Assistant
Salvex Inc
01.2004 - 01.2004
Bachelor of Business Administration - Marketing
University of Houston
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