Esther Cohen
San Antonio,USA
Summary
Experienced in customer service, animal care, and team leadership, with strong problem-solving skills and fluency in Spanish. Adept at managing operations and training staff, while maintaining high attention to detail and organization. Ready to leverage diverse skills to contribute effectively to a new team and drive success in future roles.
Overview
1
1
Language
15
15
years of professional experience
Work History
Lead Farm Tour Guide with Animal Care, Retail, & Mobile Event Duties
Enchanted Farms
Duvall, WA
02.2025 - 08.2026
- Led public and private tours for groups up to 60, engaging with 200 visitors daily during peak season
- Educate visitors on animal history, behavior, biology, and conservation
- Coordinated logistics for private events, managing timelines and vendor communications.
- Oversaw retail operations for on-property store, ensuring customer satisfaction and inventory management
- Provide daily care and enrichment to 100 outdoor animals including vet support
- Trained alpacas, sheep, and goats to walk on leash and harness, preparing them for animal contests and shows
- Operate, maintain and perform basic repairs on farm equipment
Mail Carrier
Post Office
Carnation, WA
10.2023 - 02.2025
- Delivered high quality customer service by resolving issues and ensuring satisfaction
- Sorted mail, packages, and documents for over 200 addresses daily, maintaining delivery accuracy
- Coordinated with team to organize high volume days and safely load vehicles for efficient deliveries
- Assist in training and support for new employees with equipment and procedures
Process Guide Assistant
Amazon
Las Vegas, NV
05.2021 - 10.2023
- Maintain records of employee labor hours to ensure compliance with state employment laws
- Managed daily operations of picker department to ensure smooth workflow
- Led shift staff by assigning tasks, conducting meetings, and ensuring duty completion aligned with requirements
- Work with the area manager to review and update Standard Operating Procedures (SOPs)
- Meet daily and monthly productions targets
- Ensure adherence to safety regulations, report injuries and maintain a safe working environment
- Trained and motivated staff while monitoring performance metrics and implementing initiatives for improvement
LEVEL 6 Associate
IN-N-Out
Las Vegas, NV
10.2017 - 05.2021
- Master of all store stations, including drive-thru, register, board, and grill, while leading shifts during peak business hours
- Trained and mentored new associates in order-taking, customer interaction, and food preparation to uphold company quality benchmarks
- Maintained welcoming environment and resolved customer complaints efficiently, contributing to consistently high customer satisfaction scores
- Operated computer terminals and cash registers accurately, while assisting with inventory counts and restocking supplies
- Execute strict food safety standards by monitoring proper procedures
Sales Advisor
24 Hour Fitness
Monrovia, CA
01.2015 - 10.2017
- Addressed member inquiries with prompt responses to ensure satisfaction.
- Recruited potential members to expand community engagement
- Built community ties through effective use of tools and programs
- Complete agreements and manage daily planner
Account Executive
PMC Bancorp.
City of Industry, CA
01.2012 - 06.2015
- Conducted cold calls to generate new client leads
- Identified customer problems to provide tailored solutions
- Developed strong customer relationships to enhance satisfaction and retention
- Performed credit analysis to assess customer financial health
- Delivered customer service through effective follow-up and communication (responsible follow up and communication)
- Utilized Calyx Point software for managing each file efficiently
Education
GE - Astronautical Engineering
Rio Hondo College
Whittier, CABusiness English - Math
Mt. San Antonio College
Walnut, CAGeneral Education -
Bishop Amat High School
La Puente, CASkills
- Animal Handling Techniques
- Proficient in Quickbooks
- Proficient in MS Word/Excel
- High Attention to Detail
- Problem Solving Skills
- Efficient Multitasker
- Team collaboration
- Work Independently
- Self-motivated
- Effective Communication
- Strong Interpersonal Skills
- Organized
- Positive Attitude
Languages
Spanish
Professional
A1
Timeline
Lead Farm Tour Guide with Animal Care, Retail, & Mobile Event Duties
Enchanted Farms
02.2025 - 08.2026
Mail Carrier
Post Office
10.2023 - 02.2025
Process Guide Assistant
Amazon
05.2021 - 10.2023
LEVEL 6 Associate
IN-N-Out
10.2017 - 05.2021
Sales Advisor
24 Hour Fitness
01.2015 - 10.2017
Account Executive
PMC Bancorp.
01.2012 - 06.2015
GE - Astronautical Engineering
Rio Hondo College
Business English - Math
Mt. San Antonio College
General Education -
Bishop Amat High School