Esther Cordero
Sterling,MA
Summary
Customer-oriented [Job Title], building relationships with customers of all backgrounds and driving sales with targeted, client-forward beauty service. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
12
12
years of professional experience
Work History
Beauty Consultant
Tagert
11.2022 - Current
- Recommended specific hair and beauty products to meet individual customer needs.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Identified client needs and recommended products based on preferences and requirements.
- Maintained counter and display areas for cleanliness and organization.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Kept up-to-date with style industry standards, trends, and techniques to provide optimal aesthetics services to every client.
Human Resources Manager
Elite Staffing
07.2021 - 09.2023
- Maintained human resources regulatory compliance with local, state and federal laws.
- Maintained company compliance with local, state, and federal laws, in addition to established organizational standards.
- Coordinated employee grievances and disputes in timely and professional manner by finding constructive solutions.
- Monitored and handled employee claims involving performance-based and harassment incidents.
- Maintained payroll and benefits for employees in various locations, minimizing financial discrepancies through detailed program management.
- Maintained payroll and benefits for employees in various locations and diminished financial discrepancies through expert program management.
- Motivated employees through special events, incentive programs, and constructive feedback.
- Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
Customer Service Cashier
Marshalls
03.2022 - 11.2022
- Resolved customer complaints and maintained clean and tidy checkout area.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Met customer service goals and exceeded customer expectations.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Processed customer orders and accurately handled payment transactions.
- Counted money in drawers at beginning and end of each shift.
- Maintained awareness of surroundings and secured cash to minimize loss potential.
Customer Service Representative
Victoria's Secret & PINK
03.2021 - 07.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
- Developed customer service policies and procedures to meet and exceed industry service standards.
Buyer Manager
Whole Foods Market Inc
03.2015 - 02.2021
- Communicated with vendors regarding inventory needs and negotiated prices to maintain profit margins.
- Documented purchasing information in [Software] to maintain detailed and accurate records.
- Forecasted purchasing trends and improved merchandising strategies.
- Standardized inventory quarterly reporting and analysis and instituted corrective action for close-outs and out-of-stock items to keep inventory records current.
- Managed vendor purchase order dispatch, delivery, and invoicing to set contractual guidelines and maintain budgetary regulations.
- Determined lowest possible cost, factoring in quality, and reliability and negotiated favorable contracts.
- Oversaw and streamlined daily operations of purchasing department to maximize productivity and revenue.
- Analyzed inventory usage and assessed trends to provide maximum coverage for each time period.
- Monitored inventory levels and avoided shortages with timely replenishment of stock.
Teacher's Assistant
Public School 48
07.2011 - 08.2011
- Handed out classroom materials, like pencils, paper, and crayons.
- Kept classrooms clean, neat, and properly sanitized for student health and classroom efficiency.
- Assisted lead teachers with lesson plan creation and materials development .
- Worked with lead teacher to monitor class schedule and take attendance.
- Shared important information with students concerning upcoming assignments and tests.
Education
Associate of Computer Networking -
Wood Tobe-Coburn School
New York, NY01.2018
Skills
- Skin Types
- Customer Consulting
- Customer Needs Assessment
- Staff Compensation
- File and Records Management
- Equal Opportunities Facilitation
- Corporate Social Responsibility
- Loss Prevention Goals Monitoring
Languages
Spanish
Native or Bilingual
Timeline
Beauty Consultant
Tagert
11.2022 - Current
Customer Service Cashier
Marshalls
03.2022 - 11.2022
Human Resources Manager
Elite Staffing
07.2021 - 09.2023
Customer Service Representative
Victoria's Secret & PINK
03.2021 - 07.2021
Buyer Manager
Whole Foods Market Inc
03.2015 - 02.2021
Teacher's Assistant
Public School 48
07.2011 - 08.2011
Associate of Computer Networking -
Wood Tobe-Coburn School
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