Summary
Overview
Work History
Education
Skills
Languages
Work Availability
Timeline
Hi, I’m

Esther Cordova

Warehouse Operations Manager
Springfield,GA

Summary

Oversees warehouse operations to meet continuous internal and customer needs. Well-coordinated and decisive leader with expertise in program management, team building and performance optimization. Solid history of success in developing and maintaining best practices for successful high-volume fulfillment and supply chain management.

Overview

14
years of professional experience
2
Languages

Work History

Serena & Lily

Warehouse Operations Manager
06.2020 - Current

Job overview

  • Managed daily warehouse operations, resulting in reduced waste and optimized space utilization.
  • Improved warehouse efficiency by implementing streamlined inventory management processes and procedures.
  • Developed employee training programs to enhance skill sets and increase overall productivity within the warehouse team.
  • Implemented safety protocols, reducing workplace accidents and ensuring a safer work environment for employees.
  • Collaborated with cross-functional teams to ensure timely delivery of products and customer satisfaction.
  • Optimized order picking processes, leading to faster fulfillment times and improved customer experience.
  • Conducted regular performance evaluations for staff members, fostering a culture of growth and continuous improvement.
  • Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
  • Oversaw purchasing activities, negotiating favorable contracts with suppliers to reduce costs while maintaining product quality.
  • Introduced new technology into the warehouse operations, streamlining processes and improving overall workflow efficiency.
  • Monitored inventory levels closely, preventing stockouts and overstock situations that could negatively impact business operations.
  • Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
  • Directed the recruitment process for new hires, building a strong team committed to operational excellence in the warehouse environment.
  • Assisted in budget development by providing accurate forecasts of expected expenses related to staffing, equipment maintenance, and facility upgrades.
  • Created an open line of communication between warehouse staff members and upper management, fostering transparency across all levels within the organization.
  • Successfully managed high-volume periods by allocating resources efficiently and maintaining a smooth workflow, ensuring timely delivery of products.
  • Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
  • Oversaw upkeep of equipment and physical condition of warehouse, identifying and ordering needed repairs, renovations, and replacements.
  • Built motivated warehouse team to consistently accomplish operations goals and exceed performance targets.
  • Cleaned and maintained warehouse in compliance with OSHA safety standards.
  • Developed safety programs to protect workers and reduce injuries.
  • Led improvement initiatives to advance operational efficiencies and increase revenue.
  • Reviewed established business practices and improved processes to reduce expenses.
  • Maintained established levels of goods based on sales forecasts and demand to fulfill orders on time.
  • Integrated warehouse operations with existing and new business processes.
  • Conducted research to address shipping errors and packaging mistakes.
  • Reduced worker accidents by implementing improved safety standards and monitoring procedures.
  • Tracked production and quality control systems to proactively identify deficiencies.
  • Trained new staff on job duties, company policies, and safety procedures for rapid onboarding.
  • Developed and maintained knowledgeable and productive team of employees.
  • Oversaw warehouse staff and maintained efficiency in fast-paced environment.
  • Created and enforced detailed organization processes to increase quality and service standards.
  • Completed timely and accurate daily logs to keep internal reporting accurate and track materials movements.

River Run Bar

Head Waitress
01.2012 - 03.2020

Job overview

  • Improved customer satisfaction by providing attentive and friendly service to patrons.
  • Enhanced dining experience through expert menu knowledge and personalized recommendations.
  • Managed waitstaff scheduling, ensuring proper coverage during peak hours for optimal service efficiency.
  • Trained new staff members on restaurant policies, procedures, and customer service standards.
  • Collaborated with kitchen staff to ensure timely delivery of food orders, maintaining high levels of customer satisfaction.
  • Resolved guest complaints swiftly and professionally, resulting in increased repeat business.
  • Coordinated private events and special occasions, providing exceptional service tailored to individual needs.
  • Implemented systems for tracking reservations and managing waitlist effectively during busy periods.
  • Streamlined communication between front-of-house and back-of-house teams for smoother restaurant operations.
  • Monitored inventory levels for tableware, glassware, and flatware, reducing shortages during peak times.
  • Maintained a clean and inviting dining area to enhance overall guest experience at the restaurant.
  • Conducted regular performance evaluations for waitstaff members, identifying areas for growth and development opportunities.
  • Optimized table turnover rates by efficiently managing seating arrangements and anticipating guests'' needs throughout their meal.
  • Ensured compliance with health regulations through regular staff training on food safety protocols.
  • Developed strong relationships with regular customers, fostering loyalty to the establishment.
  • Assisted management in updating menus seasonally while considering feedback from both customers and staff members.
  • Promoted positive work environment by addressing conflicts among team members promptly and professionally.
  • Strengthened teamwork among waitstaff through effective delegation of tasks based on individual strengths.
  • Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals, and walk-in business.
  • Increased efficiency of payment processing by implementing best practices for handling cash transactions securely.
  • Supervised set up of banquet food stations and coordinated service to multiple dining areas.
  • Managed food resources, memorized orders, and coordinated customer service.
  • Trained staff members on use of POS system.
  • Supervised server staff and simultaneously served personal section of tables.
  • Greeted new customers, discussed specials, and took drink orders.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Handled customer complaints professionally, resolving issues through diplomatic acknowledgment and commitment to service.
  • Used communication and problem-solving skills to resolve customer complaints and promote long-term loyalty.
  • Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
  • Assigned work tasks and coordinated activities of dining room personnel to provide prompt and successful service to patrons.
  • Supervised restocking of salad bar and buffet for lunch and dinner service.
  • Monitored dining rooms for seating availability as well as service, safety, and well-being of guests.
  • Stored food in designated containers and storage areas to increase shelf life, improve kitchen organization, and provide easy access during busy peak service times.
  • Carried out complete opening, closing and shift change duties to keep restaurant working efficiently and teams ready to meet customer needs.

River Run Bar

Assistant Bartender
01.2012 - 03.2020

Job overview

  • Enhanced customer satisfaction by promptly preparing and serving drinks according to specific requests.
  • Assisted head bartender in managing inventory and restocking supplies for efficient bar operations.
  • Improved bar cleanliness by implementing regular cleaning schedules and maintaining a well-organized workspace.
  • Ensured timely service for guests by quickly learning drink recipes and accurately measuring ingredients.
  • Contributed to increased sales by suggesting popular or seasonal cocktails, promoting specials, and upselling premium liquors.
  • Provided exceptional customer service with a friendly demeanor, attentive listening skills, and prompt assistance when needed.
  • Supported bartenders during busy periods by efficiently multitasking between drink preparation, order taking, and payment processing.
  • Maintained strict adherence to local alcohol laws regarding identification checks and responsible service practices for guest safety.
  • Collaborated with kitchen staff to expedite food orders for bar patrons while ensuring high-quality presentation standards were met.
  • Developed strong rapport with regular clientele through engaging conversation, remembering preferences, and providing personalized service.
  • Gained proficiency in operating point-of-sale systems for accurate order entry and cash handling procedures to minimize discrepancies at shift end.
  • Increased bartender productivity by prepping garnishes, glassware, ice, mixing tools, and other essential items before peak hours.
  • Demonstrated flexibility in adapting to different bartending styles of coworkers while maintaining consistent quality of service across shifts.
  • Elevated bar atmosphere by curating appropriate playlists based on clientele demographics or time of day for an enjoyable ambiance that encouraged repeat visits.
  • Assisted bartenders in maintaining keg inventory, changing out depleted kegs, and ensuring proper gas levels for optimal draft beer quality.
  • Developed strong knowledge of wine varietals, beer styles, and spirit characteristics to confidently answer guest inquiries and make suitable recommendations.
  • Reduced spoilage rates by monitoring product freshness and rotating stock according to expiration dates or seasonal availability.
  • Helped bartender keep bar area tidy, clean and stocked.
  • Closed out cash register and prepared cashier report at close of business.
  • Removed empty dishes and silverware, collected trash and sanitized surfaces.
  • Maintained full knowledge of menu offerings and learned how to prepare wide range of specialty drinks and cocktails.
  • Collected, washed, polished and replaced glasses.
  • Strengthened team efficiency by assisting with opening and closing duties, setting up the bar area, and completing side work as needed.

AutoZone

Commercial Driver
01.2016 - 03.2018

Job overview

  • Improved client satisfaction by consistently meeting delivery deadlines and ensuring accurate order fulfillment.
  • Reduced fuel consumption through efficient route planning and attentive driving habits.
  • Maintained a clean driving record by adhering to all traffic laws and practicing safe-driving techniques.
  • Enhanced company reputation with excellent customer service and professional demeanor during deliveries.
  • Conducted thorough pre-and post-trip vehicle inspections, identifying potential issues before they became problems.
  • Streamlined delivery processes by effectively utilizing GPS systems and mapping software for optimal routes.
  • Demonstrated commitment to safety by attending regular training sessions on defensive driving, hazardous materials handling, and accident prevention.
  • Collaborated with dispatchers to ensure timely deliveries while adjusting schedules as needed for unexpected delays or changes in priority orders.
  • Assisted in warehouse operations when not on the road, contributing to overall efficiency of the team.
  • Kept accurate records of hours driven, miles covered, fuel usage, and maintenance performed to ensure compliance with regulations.
  • Ensured proper documentation was completed at pickup and delivery sites, resolving discrepancies as necessary for smooth transactions.
  • Contributed to an improved workplace environment by maintaining open communication channels with colleagues and supervisors regarding any concerns or suggestions for improvement related to driving tasks.
  • Adapted quickly to changing road conditions while maintaining control over the vehicle at all times, preventing accidents or other risks associated with commercial transportation.
  • Completed numerous successful cross-country assignments without incident or delay during challenging weather conditions or heavy traffic situations.
  • Provided assistance in loading/unloading cargo when required, exemplifying teamwork while minimizing downtime between deliveries.
  • Balanced time-sensitive demands of multiple clients by prioritizing task completion based on agreed-upon deadlines.
  • Upheld high standards of cleanliness inside the cab as well as exterior vehicle appearance through regular washing and detailing.
  • Actively participated in company safety meetings, contributing valuable input and adhering to established guidelines for best practices in commercial driving.
  • Developed lasting relationships with customers through consistent professionalism, punctuality, and a commitment to exceptional service.
  • Operated with safety and skill to avoid accidents and delays.
  • Took on additional routes during absence of team members.
  • Complied with service policies and procedures from pick up and loading to drop offs.
  • Demonstrated safe driving by following regulations and safety procedures, resulting in zero accidents.
  • Delivered wide range of packages in alignment with strict timeframes to local residents and businesses.
  • Loaded van efficiently, properly organizing packages depending on route.
  • Monitored and managed fuel consumption and expenses for management reporting.
  • Inspected trucks for malfunctions and reported vehicles to management for corrective action.
  • Loaded and unloaded products at warehouses and customer locations using hand trucks, pallet jacks, and forklifts.
  • Minimized delays by planning and adjusting routes to account for changing weather and traffic conditions.

Pilot Flying J Travel Center

Cashier
01.2011 - 03.2012

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Addressed customer needs and made product recommendations to increase sales.
  • Demonstrated product features, answered questions and redirected objections to highlight positive aspects.
  • Helped customers navigate applications and in-store technology to deliver best-in-class experiences.
  • Identified and resolved discrepancies and errors in customer accounts.

BB Travel

Cashier
01.2010 - 01.2011

Job overview

  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Streamlined checkout process for increased efficiency and reduced waiting times.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Exceeded productivity goals through consistent attention to detail and organization during busy shifts.
  • Promoted store promotions and incentive programs to increase overall sales revenue.
  • Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
  • Prevented loss by vigilantly monitoring potential theft or fraud situations instore.
  • Ensured compliance with company policies and procedures while processing transactions efficiently.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Proactively addressed long lines by opening additional registers when necessary, enhancing customer experience.
  • Developed rapport with regular customers, offering personalized service that fostered brand loyalty.
  • Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
  • Supported management in implementing operational improvements such as updated training manuals or revised schedules.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Greeted customers entering store and responded promptly to customer needs.
  • Built relationships with customers to encourage repeat business.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Welcomed customers and helped determine their needs.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Answered questions about store policies and addressed customer concerns.

Education

Parker High School
Parker, AZ

High School Diploma
04.2011

Arizona Western College
Yuma, AZ

Certified Nursing Assistant
04.2011

Skills

  • Order Fulfillment
  • Lean principles
  • Shipping and receiving
  • Waste Reduction
  • Employee Scheduling
  • Cost Reduction
  • Quality Assurance
  • Facility Security
  • Coaching and Motivation
  • Continuous Improvement
  • Reporting and Correspondence
  • Hiring and Training
  • Property accountability

Languages

Spanish
Native or Bilingual
Availability
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Timeline

Warehouse Operations Manager

Serena & Lily
06.2020 - Current

Commercial Driver

AutoZone
01.2016 - 03.2018

Head Waitress

River Run Bar
01.2012 - 03.2020

Assistant Bartender

River Run Bar
01.2012 - 03.2020

Cashier

Pilot Flying J Travel Center
01.2011 - 03.2012

Cashier

BB Travel
01.2010 - 01.2011

Parker High School

High School Diploma

Arizona Western College

Certified Nursing Assistant

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Esther CordovaWarehouse Operations Manager