ESTHER DAVID
Hollywood,FL
Summary
Enthusiastic administrative professional eager to contribute to team success. With 15 years of combined experience in medical administrative support, human resources and hospitality management. Hard working nature and dependable with proven ability in providing exceptional customer service with staff, guests and patients alike to ensure smooth and effective department operations.
Overview
16
16
years of professional experience
Work History
Office Coordinator
Steward Medical Group
Sunrise , FL
04.2021 - Current
- Maintain schedule for providers, process referrals/authorizations and schedule appointments for specialty services.
- Responsible for the administrative, clinical activities and charge entries for Neuropsychology & Interventional Neurology.
- Support supervisor and department administrator while being assigned various department projects.
- Enter procedure codes and diagnosis codes into medical billing software.
Lead Document Retrieval Specialist
Next Level Medical Supply
Fort Lauderdale, FL
07.2020 - 04.2021
- Created patient survey to follow up on all prescription requests that have been completed to ensure quality of care and customer satisfaction.
- Manage and review all outgoing prescription requests and incoming medical records for accuracy and ensure that all forms are current and comply with regulations and procedures that meet criteria for medical necessity.
- Manage and maintain organized rotation of all prescription requests to ensure that orders are met according to priority and due date.
- Responsible and independently solve routine problems between physician office and patient requests and develop solutions.
- Identified areas of weakness and recommended or implemented process improvements.
Patient Access Secretary Pediatric
Memorial Physician Group, Neurosurgery
Hollywood, FL
11.2016 - 03.2020
- Assist and recommend changes with procedures and standards that direct all aspects of daily operations of the practice to include managing physician’s surgery schedules, weekly calendar and clinic days with patients.
- Assisted in creating and establishing a customized patient survey to improve office operations and gain valuable insight to patient experience while building physicians presence and reputation.
- Coordinated and followed up with pediatric and clinical research patients to discuss surgical scheduling and plan of care and address patient questions and concerns.
- Responsible for scheduling physician meetings and patient clinic days, presenting treatment registration, surgical scheduling, obtain authorizations for inpatient and outpatient services and verify insurance benefits.
Utilization Management Coordinator
Orthonet
Plantation, FL
10.2013 - 11.2017
- Responsible for coordinating provider information, benefits, and member records to process medical claims.
- Verify patient eligibility based on healthcare policies and ensuring that patient information and benefits meet state guidelines and following strict HIPAA guidelines to ensure patient confidentiality.
- Review criteria for verification of pain management patients undergoing spinal injections/spinal surgery and treatment and processing approximately 300 authorizations weekly.
Medical Data Entry Specialist
Orthonet
Plantation, FL
02.2010 - 10.2013
- Responsible for the data entry of 300 medical authorizations a day into an electronic health records data system, maintaining a 99% accuracy rate.
- Compiled and verified data accuracy and performed other tasks as assigned under the instructions of the department manager.
- Validated and compare typed data to detect errors and delete incorrect data while comparing data entered with source files and documents and communicated daily with roughly 45 physical therapists regarding medical approval for patients.
Resolution Coordinator
Amtec
Miami Gardens, FL
03.2009 - 07.2009
- Monitored and analyzed program activities and developed a framework and method for improvement.
- Developed, implemented and maintained tracking system to resolve customer complaints.
- Tracked technicians & scheduled jobs ensuring a job completion rate of 98% with a reduction in customer complaints.
Administrator/ Benefit & Event Coordinator
Sonesta Maho Beach Resort, Casino & Spa, Sint Maarten
11.2004 - 01.2007
- Assisted Director of Human Resources with hiring procedures, screening of candidates & coordinating interviews
- Initiated training & incentive programs to increase work performance, productivity, and minimize employee turnover
Assistant
Sonesta Maho Beach Resort, Casino, Sint Maarten
05.2004 - 11.2004
- Assisted sales and marketing Director at any phase of sales and marketing efforts to include strategic planning for marketing programs and prepared reports
- Managed 20 events per month from business meetings, monthly staffing events and annual conventions
Education
Bachelor of Science - Health Service Management
Florida Atlantic University
Boca Raton, FL11.2023
Certificate Program: Medical Business Management - Medical Management
Florida Atlantic University
Boca Raton, FL06.2020
Bachelor of Science - Business Management
HES Rotterdam University
Rotterdam, The Netherlands 2004
Associate of Science - Hospitality Management
Mondriaan International Hotel School
The Hague , The Netherlands 05.2003
Skills
- Administrative and Clerical Support
- Sales/Marketing
- Customer Service
- Problem Solving
- Verbal communication
- Written Communication
- Data entry & report writing
- Proficient with Microsoft Word, Excel, Outlook, PowerPoint
- EMR Programs: Epic , Athena, Cerner, Physician Portal, eClinicalworks
Timeline
Office Coordinator
Steward Medical Group
04.2021 - Current
Lead Document Retrieval Specialist
Next Level Medical Supply
07.2020 - 04.2021
Patient Access Secretary Pediatric
Memorial Physician Group, Neurosurgery
11.2016 - 03.2020
Utilization Management Coordinator
Orthonet
10.2013 - 11.2017
Medical Data Entry Specialist
Orthonet
02.2010 - 10.2013
Resolution Coordinator
Amtec
03.2009 - 07.2009
Administrator/ Benefit & Event Coordinator
Sonesta Maho Beach Resort, Casino & Spa, Sint Maarten
11.2004 - 01.2007
Assistant
Sonesta Maho Beach Resort, Casino, Sint Maarten
05.2004 - 11.2004
Bachelor of Science - Health Service Management
Florida Atlantic University
Certificate Program: Medical Business Management - Medical Management
Florida Atlantic University
Bachelor of Science - Business Management
HES Rotterdam University
Associate of Science - Hospitality Management
Mondriaan International Hotel School
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