Esther Dean
Lafayette,CA
Summary
A positive, organized, and hardworking candidate who utilizes problem solving and interpersonal skills to promote customer satisfaction and goal completion. Willingness to take on challenges and new experiences.
Overview
4
4
years of professional experience
Work History
Teen Wild Guide Lead
Oakland Zoo
05.2022 - Current
- Organized daily operation of program and scheduling
- Set program goals and worked closely with other Leads to achieve them
- Led group bonding activities to create a positive and close knit community
- Trained incoming volunteers on daily operations, the zoos' animals and their history, and efficient ways to run each animal station
- Trained incoming Leads on Lead duties, station creation, conflict resolution, and adult-teen communication
- Developed and expanded animal stations to include broader accessibility to children and learning styles, information on human role in animal lives, and conservation
Bagger
Diablo Foods
02.2022 - 08.2023
- Promoted an upbeat environment through cheerful customer interaction and assistance
- Maintained cleanliness
- Addressed customer questions and assisted customers with locating items
- Assisted customers to their cars and returned their carts
- Quickly, accurately, and safely bagged customers groceries in order to create and efficient and positive experience
Teen Wild Guide Volunteer
Oakland Zoo
01.2020 - 05.2022
- Enhanced customer experience by creating positive learning environment
- Encouraged animal interaction and guest understanding through informative and interactive animal stations
- Assisted in training new volunteers the specifics of each animal station and methods to promote guest engagement
- Answered guest inquires in appropriate manner, promoting guest satisfaction and encouraging learning
Education
High School Diploma -
Berean Christian High School
Walnut Creek, CA05.2024
Skills
- Volunteer Development
- Team Building
- Conflict Resolution
- Training and Mentoring
- Project Planning and Management
- Collaboration
- Public Speaking
- Leadership
- Community Engagement
Other Experiences
Girl Scouts (2013-2024)
- Organized troop activities and excursions
- Sorted and distributed Girl Scout cookies to local troops in preparation for cookies sales
- Advertised and sold Girl Scout Cookies each year, averaging total troop sales of 3500 boxes
- Assisted in the organization of single troop fundraisers and raised over 2000 dollars
- Completed Silver Award, removing invasive species from a local creek and replacing them with native species
Camp Attitude Buddy (2023, planned return 2024)
- Worked with a special needs child to create positive and safe play environments
- Addressed specific needs of the child and worked alongside parents to become educated on child's disabilities
- Provided the opportunity for child parents to step away and rest
- Bonded with the child through play and dedication, promoting child's understanding of herself as more than a disability
Timeline
Teen Wild Guide Lead
Oakland Zoo
05.2022 - Current
Bagger
Diablo Foods
02.2022 - 08.2023
Teen Wild Guide Volunteer
Oakland Zoo
01.2020 - 05.2022
High School Diploma -
Berean Christian High School
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