Esther Delgado Pena
Hayward
Summary
Office professional with comprehensive background in administrative support and office management. Proven ability to enhance operational efficiency and ensure smooth workflow. Known for strong team collaboration and adaptability in dynamic environments, with expertise in scheduling, document management, and customer service.
Overview
7
7
years of professional experience
Work History
Office Specialist
Hayward Unified School District
11.2023 - Current
- Provide administrative support to the Director of Business Services, ensuring smooth day-to-day operations.
- Coordinate and schedule meetings, manage calendars, and handle confidential communication with professionalism.
- Support departmental staff with daily clerical tasks, document preparation, and correspondence.
- Maintain organized office systems, contributing to efficient workflows, and time management.
- Foster a collaborative work environment through clear communication, and proactive problem-solving.
- Demonstrate strong attention to detail and initiative in organizing files, meetings, and office logistics.
- Completed data entry tasks accurately and efficiently utilizing various software programs.
- Supported the planning and execution of events and meetings.
Front Desk Clerk
The Joint Chiropractic
05.2021 - 06.2024
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Welcomed large volume of guests and improved overall customer service.
- Answered phones to respond to patients inquiries and transferred calls to appropriate staff members.
- Received incoming calls and coordinated with staff to fulfill patients requests.
- Provided administrative support to coworkers, taking on additional tasks during high-volume periods.
- Maintained clean and presentable reception area to maintain professional business reputation.
- Maintained important files, running reports and delivering updates on occupancy and revenue.
- Trained newly hired top talent to fill key positions and maximize productivity.
- Translated client documents between languages.
- Served as resource for staff on language assistance matters in Spanish.
- Supplied thorough, accurate and ethical interpreter services for individuals with limited English speaking skills.
Shift Supervisor, Rx
CVS Pharmacy
06.2018 - 04.2021
- Completed opening and closing duties to facilitate business operations.
- Assisted upper management with daily operations to meet standards of service and quality.
- Resolved customer complaints and reported issues to senior management.
- Collaborated with team members to improve performance and implement training updates.
- Coordinated shift workers for inventory receiving, auditing and restocking.
- Patrolled work areas to inspect operations, identify concerns and implement corrective actions.
- Supervised and led employees to maintain productivity and customer service levels.
- Counted cash on hand at shift change and closing to determine shortages or overages and prepare bank deposit statements.
- Delegated tasks to employees and monitored activities and task completion.
- Educated customers about offerings, promotions and pricing to boost sales.
Education
Bachelor of Science (B.S.) - Business Administration Candidate
California State University-East Bay
Hayward, CA05.2026
High School Diploma - US
Tennyson High School
Hayward, CA06.2017
Skills
- Administrative Skills
- Technologically Savvy
- Guest Reception
- Effective Planning
- Problem-Solving Skills
- Word Processing
- File Management
- Cash Handling
- Multi-Line Phone Systems
- Conflict Management
- Time Management
- Customer Assistance and Interaction
- Administrative Support
- Oral and Writing Communication
- File Organization
LANGUAGES
English Fluent
Spanish
Native or Bilingual
Timeline
Office Specialist
Hayward Unified School District
11.2023 - Current
Front Desk Clerk
The Joint Chiropractic
05.2021 - 06.2024
Shift Supervisor, Rx
CVS Pharmacy
06.2018 - 04.2021
High School Diploma - US
Tennyson High School
Bachelor of Science (B.S.) - Business Administration Candidate
California State University-East Bay
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