Esther Diaz
Miami,FL
Summary
Skilled professional with experience in collections, sales, and customer service. Exceptional interpersonal and problem-solving skills.
Overview
22
22
years of professional experience
1
1
Certification
Work History
Patient Financial Services
Baptist Health South Florida
Miami, Florida
01.2022 - Current
- Assist callers in a high volume call center, promoting high satisfaction by resolving issues with knowledgeable service and first call resolution.
- File claims, verify insurance eligibility, and identify billing discrepancies.
- Review claims to ensure accuracy of coding and patient responsibility.
- Communicated effectively with patients, family members, insurance providers, and attorneys.
- Collaborated with claims department to ensure proper processing of claims and expedited insurance payments.
- Prioritized tasks efficiently to accomplish department goals and deadlines.
Billing Agent/Billing Supervisor
Southern Warehouse & Cartage
Miami, Florida
05.2021 - 09.2021
- Facilitated daily communication with terminal managers and dispatchers for driver settlements and payroll.
- Processed driver proof of deliveries while verifying port documentation.
- Managed customer billing for freight movement through ports.
- Resolved customer disputes and inquiries promptly.
- Supervised billing department to ensure accuracy and adherence to deadlines.
Sales Training Director- Independent Contractor
Swiftbooks
01.2021 - 02.2021
- Developed sales training program for new employees lasting two to four weeks.
- Conducted assessments of staff performance and identified areas of improvement.
- Facilitated career development of team members through performance feedback and job coaching.
- Assisted with onboarding new employees by conducting orientation and company-wide or job-specific training.
Insurance Agent
Assurant
06.2019 - 01.2021
- Managed high-volume call center inquiries to ensure prompt response and resolution.
- Sold renters, manufactured home, and classic car insurance policies to meet diverse client needs.
- Collaborated with team and underwriters to facilitate customer approvals efficiently.
- Assisted clients in selecting appropriate insurance coverage options.
- Educated customers about policy details and benefits.
- Engaged customers and provided high level of service by carefully explaining details about documents.
- Participated in continuing education courses to stay current on industry trends and changes in regulations.
- Calculated premiums and established payment methods, receiving customer payments and issuing receipts.
Safety Manager
Scs Logistics Llc
Miami, Florida
06.2015 - 05.2019
- Oversaw Department of Transportation compliance and audits to ensure regulatory adherence.
- Developed and delivered training sessions for drivers, enhancing safety awareness.
- Established company policies and guidelines to promote operational consistency.
- Created and maintained driver qualification files for record accuracy.
- Managed pre-employment and random quarterly drug testing processes.
- Communicated with insurance provider to open claims for on the road accidents and damage to freight.
- Handled DMV transactions for new license plates and renewals, ensuring timely updates.
- Administered quarterly fuel tax processing for the company and owner operators.
- Conducted regular safety audits to identify hazards and compliance issues.
- Investigated accidents to identify causes and prevent future incidences.
- Maintained accurate records of safety inspections and training sessions.
Sales Associate and Sales Manager
AT&T
Miami , FL
09.2003 - 06.2015
- Recommended and sold telecommunications products through customer consultations.
- Processed service order requests for installation, removal, or changes of telecommunication services.
- Trained new Sales Associates to enhance team performance.
- Facilitated peer support as on-floor Team Lead, assisting with work orders and customer escalations.
- Coached Sales Managers and Agents as Branch Sales Coach for Business Department.
- Conducted quality assurance by observing recorded calls and providing coaching on agent performance.
- Worked with fellow sales team members to achieve group targets.
- Built and maintained relationships with peers and upper management to drive team success.
- Developed promotional strategies to increase sales volume.
- Attended weekly team meetings to review performance goals and objectives.
- Adapted sales strategies based on customer interactions and feedback to improve results.
- Analyzed sales data to identify trends and adjust sales strategies accordingly.
- Led team meetings to enhance communication and align sales goals.
- Trained staff on product knowledge and effective selling techniques.
Education
Miami Coral Park Senior High
06-1999
Skills
- Bilingual in English and Spanish
- Management and training
- Sales and customer service
- Billing and collections
- Microsoft Office, CRM, Revcycle and Soarian proficiency
Certification
Notary Public
References
Available upon request.
Languages
English and Spanish
Timeline
Patient Financial Services
Baptist Health South Florida
01.2022 - Current
Billing Agent/Billing Supervisor
Southern Warehouse & Cartage
05.2021 - 09.2021
Sales Training Director- Independent Contractor
Swiftbooks
01.2021 - 02.2021
Insurance Agent
Assurant
06.2019 - 01.2021
Safety Manager
Scs Logistics Llc
06.2015 - 05.2019
Sales Associate and Sales Manager
AT&T
09.2003 - 06.2015
Miami Coral Park Senior High
Similar Profiles
Noel ZometaNoel Zometa
Talent Acquisition Coordinator at Baptist Health South Florida South FloridaTalent Acquisition Coordinator at Baptist Health South Florida South Florida
Melissa Rich, MPTMelissa Rich, MPT
Pelvic Health Physical Therapist at Baptist Health South Florida South FloridaPelvic Health Physical Therapist at Baptist Health South Florida South Florida
Zoe ShillingfordZoe Shillingford
Neonatal Intensive Care Unit Registered Nurse at Baptist Health South Florida South FloridaNeonatal Intensive Care Unit Registered Nurse at Baptist Health South Florida South Florida
Charmaine HenryCharmaine Henry
Patient Account Specialist at Baptist Health South Florida South FloridaPatient Account Specialist at Baptist Health South Florida South Florida
Sanders Jean-PhilippeSanders Jean-Philippe
Pharmacy Technician at Walgreens Pharmacy Care CenterPharmacy Technician at Walgreens Pharmacy Care Center