Esther Diaz-Doppelhammer
Buford,GA
Summary
Looking for a career opportunity where I can utilize my education, skills, knowledge, and experience. . Skilled in streamlining operations, improving productivity, and fostering cross-functional collaboration. Known for successfully coordinating multiple projects simultaneously while meeting critical deadlines. Display strong communication skills coupled with problem-solving abilities that have positively impacted previous workplaces. As a paralegal I am offering extensive legal skill set, proficiency in managing large caseloads and capacity to meet deadlines. Collects, organizes, analyzes and disseminates significant amounts of information with attention to detail and accuracy. Exercises independent judgment regarding legal and contractual matters within broadly defined practices and policies.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Office Coordinator
Sun Communities
Buford, GA
08.2022 - 02.2024
- Managing emails, phone calls, and mail, maintaining files and records, and supporting other teams with administrative tasks
- Maintaining and organizing the work field, up keeping office equipment, and restocking materials
- Monitoring office expenditures and handling office contracts, performing basic bookkeeping activities, and handling basic financial duties
- Scheduling appointments, coordinating meetings, responding to customer inquiries, and performing general office duties
- Designing and implementing systems that improve productivity in each department
- Assisting in vendor relationship management
- Dealing with customer complaints or issues
- Monitoring office supplies inventory and placing orders
- Providing support to executives
- Taking part in recruitment processes
- Generating reports for managers
- Assisting with accounting processes
- Operating office equipment
Senior Benefits Consultant
GoHEealth
08.2021 - 03.2023
- Company Overview: Remote
- Created and managed GoHealth Medicare book of business
- New Medicare Advantage and Medicare Supplement sales
- Maintenance and management of CRM system to manage Medicare business
- Educate and work collaboratively with Group Sales, Account Management and Administrative team to best serve our mutual clients
- Provide education and expertise to our employer groups re: Medicare rules
- Build relationships with our Carrier reps, and Clients
- Submitted applications, written report, researched plans for clients
- Scheduled follow ups with clients to maintain an ongoing service to our clients
- Contracted with the top insurance agencies
- Remote
Specimen Technician/ Temp
Quest Diagnostics
Atlanta, GA
03.2021 - 07.2021
- Verifying accuracy of client and specimen details
- Examining specimens for adequacy and appropriateness
- Capturing client and specimen data electronically
- Sanitizing benchtop
- Labeling and numbering specimens, and preparing aliquots
- Centrifuging specimens
- Disposing of specimens more than seven days old
- Preparing specimens to be sent to a reference laboratory
- Assisting clients and phlebotomists with inquiries pertaining to specimens requirements and test turnaround times
- Complying with applicable laws and regulations, and company procedures and policies
Behavior Technician
Kadiant
Duluth, GA
01.2021 - 06.2021
- Company Overview: Duluth, GA
- Accountable for Assisting BCBA to implement behavior reduction and skills acquisition treatment plans
- This included various motor activities, games, reading...etc
- To keep the patients busy and mentally busy
- Resulting in patient satisfaction, and family satisfaction
- Monitored behavior, recorded and collected data on patients progress, and communication using central reach
- Duluth, GA
Litigation Paralegal
Cambre and Associates
Atlanta, GA
01.2020 - 09.2020
- Company Overview: Atlanta, GA
- Prepare pleadings and motions, organize documents, make filings with courts, and schedule depositions
- Draft discovery requests, including those for production, interrogatories, admissions, and copies, file, and e-file in Magistrate, State and Superior Courts
- Maintain calendar for filing deadlines, conference calls and meetings, depositions, and court hearings
- Communicate effectively with clients, attorneys, court personnel, law clerks, and judges
- Document all accounts and review/prioritize all incoming mail
- Atlanta, GA
Bartender
Spectrum Staffing Services
Parsippany, NJ
06.2015 - 09.2020
- Company Overview: Parsippany, NJ
- Responsibilities included bartender services for VIP client events requiring dedicated customer service, advanced client communication skills, dynamic problem-solving abilities, and a high level of professionalism
- Parsippany, NJ
Bilingual Licensed Insurance Agent (50 states Health)
TTEC Teletech
Duluth, GA
08.2019 - 05.2020
- Company Overview: Duluth, GA
- Contract with United Healthcare, selling, identifying customer needs, providing information, answering to inquiries, submitting applications, writing reports, researching plans, setting up field appointments and maintaining client records
- Duluth, GA
Receptionist
The Chinese Institute
New York, NY
02.2019 - 09.2019
- Company Overview: New York, NY
- Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
- Directs visitors by maintaining employee and department directories; giving instructions
- Maintains security by following procedures; monitoring logbook; enrolling client for classes and memberships
- New York, NY
Accounting Analyst
Admiral Insurance Brokerage Corporation
Brooklyn, NY
11.2015 - 06.2018
- Company Overview: Brooklyn, NY
- Responsibilities included accounting analysis for accounts totaling $50 million in premium, management of accounts receivables and payments, banking and insurance liaison role for clients, accounting systems updates, statement reconciliation, collection and cancellations oversight, and direct client interactions and support
- Brooklyn, NY
Research Analyst
CEI Staffing, Orange County Code Enforcement Office
Orlando, FL
07.2014 - 09.2014
- Company Overview: Orlando, FL
- Responsibilities included detailed research analysis and investigations involving property records, litigation proceedings, code policy documents for citizens, developers and county government departments
- Additional responsibilities involved an array of administrative duties and tasks
- Orlando, FL
Sales Supervisor
Fauna Food Corporation
New York, NY
10.2013 - 06.2014
- Company Overview: New York, NY
- Responsibilities included sales team leadership, new account development, new client application review, system analysis, and advertising oversight
- Additional responsibilities included direct customer service, account reporting and conflict resolution, and customer trouble-shooting in a high-volume setting
- New York, NY
Executive Assistant
Vitabyte Corporation
New York, NY
03.2013 - 06.2013
- Company Overview: New York, NY
- Responsibilities included an array of administrative duties including executive scheduling, document preparation and analysis, correspondence oversight, and response to office inquiries
- New York, NY
Paralegal
We The People Legal Services
Manhattan, NY
09.2012 - 06.2013
- Company Overview: Manhattan, NY
- Responsibilities included advanced document preparation for court and state entities regarding wills, healthcare.gov, probate, power of attorney, non-profit bankruptcy, and corporate and business development documents
- Manhattan, NY
Education
Bachelor's degree - cell biology and biotechnology
Georgia Gwinnett College
Lawrenceville, GA09-2026
Associate in science -
Borough of Manhattan Community College
New York, NY08.2019
Skills
- Accounts Payable
- Accounts Receivable
- Quickbooks
- Tax Preparation
- Billing
- Filing
- Data Entry
- Receptionist
- Scheduling
- Clerical
- Organizational Skills
- Outlook
- Microsoft Word
- Microsoft Office
- Management
- Inventory
- Customer Service Skills
- Legal Research
- Account Analysis
- Financial Report Writing
- Legal Drafting
- Accounting
- Adobe Acrobat
- Payroll
- Personal Assistant Experience
- SharePoint
- Statistical software
- SAS
- Microsoft Excel
- Microsoft Powerpoint
- Windows
- Statistics
- Load Balancing
- Laboratory Experience
- Microsoft SQL Server
- Microsoft Access
- SAP
- FDA regulations
- OSHA
- ELISA
- Root cause analysis
- Spectrophotometer
- Data Analysis
- Social media management
- Documentation review
- Office experience
- Typing
- Front desk
Certification
- TABC, 09/19
- Paralegal Certificate, 09/19
- Food Handler, 09/19
- Health Insurance Agent, 09/19
- CPR Certification, Present
- First Aid Certification, Present
- Registered Behavioral Technician, Present
- BLS Certification, Present
- Advanced ICH GCP Certification (AGCPC), 06/24
Additional Information
Proficiency and expertise in MS Professional 10, MS Office, Proficiency and expertise in AMS 360, QuickBooks, and numerous online banking platforms, Proficiency and expertise in Lexis Nexis, Westlaw, American Bar, and USCIS systems, Proficiency in CRM, Needles Software, and AMS400, Fluent in English and Spanish as well as some Japanese
Assessments
- Call center customer service, Proficient, 07/21
- Analyzing data, Proficient, 07/22
- Proofreading, Proficient, 08/22
- Attention to detail, Proficient, 04/22
- Data entry: Attention to detail, Proficient, 09/24
- Bartending, Proficient, 06/21
- Customer focus & orientation, Proficient, 04/22
- Legal skills, Proficient, 08/21
- Typing, Proficient, 05/22
- Customer service, Proficient, 06/22
- Recruiting, Proficient, 07/22
- Spreadsheets with Microsoft Excel, Proficient, 07/24
- Working with MS Word documents, Proficient, 07/24
- Office manager, Proficient, 07/24
- Customer service, Proficient, 12/20
- Administrative assistant/receptionist, Proficient, 08/21
- Work style: Reliability, Proficient, 06/22
- Customer service, Proficient, 07/21
- Work style: Professionalism, Proficient, 08/21
- Written communication, Proficient, 06/24
Languages
Spanish, Expert
Languages
Spanish
Native/ Bilingual
Japanese
Limited
Timeline
Office Coordinator
Sun Communities
08.2022 - 02.2024
Senior Benefits Consultant
GoHEealth
08.2021 - 03.2023
Specimen Technician/ Temp
Quest Diagnostics
03.2021 - 07.2021
Behavior Technician
Kadiant
01.2021 - 06.2021
Litigation Paralegal
Cambre and Associates
01.2020 - 09.2020
Bilingual Licensed Insurance Agent (50 states Health)
TTEC Teletech
08.2019 - 05.2020
Receptionist
The Chinese Institute
02.2019 - 09.2019
Accounting Analyst
Admiral Insurance Brokerage Corporation
11.2015 - 06.2018
Bartender
Spectrum Staffing Services
06.2015 - 09.2020
Research Analyst
CEI Staffing, Orange County Code Enforcement Office
07.2014 - 09.2014
Sales Supervisor
Fauna Food Corporation
10.2013 - 06.2014
Executive Assistant
Vitabyte Corporation
03.2013 - 06.2013
Paralegal
We The People Legal Services
09.2012 - 06.2013
Bachelor's degree - cell biology and biotechnology
Georgia Gwinnett College
Associate in science -
Borough of Manhattan Community College
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