Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

Esther Diaz Cordero

Miami,FL

Summary

Customer service and sales expert who identifies customer needs and delivers effective solution to problems. Committed to providing high-quality customer care to create a positive shopping experience. Esther has over 3 years of experience in telephone customer service, including sales, tech support, and customer care. Understand general accounting and finance concepts. Focused on maintaining high levels of accuracy and efficiency, as well as achieving customer service and sales goals. Enthusiastic retail professional with hands-on experience in customer service, payment processing and sales. Strong communicator and team player, eager to learn new processes to support overall organizational success. Hardworking team member skilled at counting money, processing payments and building relationships. Precisely handles funds to maximize accounting accuracy and meet strict compliance standards. Dedicated employee with strengths in customer service, sales and promotion strategies. Successful in teaching junior employees how to maximize performance. Motivated customer service and sales professional seeking increasing responsibility in retail environment. Remarkable leading new employees and maximize team performance. Skilled Head Cashier specializing in sales, service and team leadership. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Overview

14
14
years of professional experience

Work History

CASHIER- RECESSIONIST

HIGH CLASS BARBER SHOP
MIAMI, FL
01.2019 - Current
  • Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries
  • Contributes to team effort by accomplishing related results as needed
  • Book and confirm appointments by phone or email
  • Process transactions (cash and credit card) and provide proof of payment.
  • Greeted customers and answered any questions they had about the store's products and services.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Issued receipts, refunds, credits or change due to customers.
  • Answered customer inquiries regarding store policies and procedures.

Customer Service Representative Assistant

Envoy Air Inc.
Miami, FL
06.2022 - 10.2022
  • Greeted customers and provided assistance with inquiries.
  • Answered phone calls, emails, and web chats in a timely manner.
  • Resolved customer complaints in an efficient and professional manner.
  • Analyzed customer feedback to identify areas of improvement in services offered.
  • Followed up with customers to ensure satisfaction with products or services received.
  • Assisted managers in developing plans for enhancing customer relations initiatives.

Airport Passenger Service Agent

Menzies Aviation
Fort Lauderdale, FL
03.2022 - 05.2022
  • Greeted passengers and assisted with check-in procedures.
  • Ensured compliance with safety regulations and airline policies.
  • Verified identification documents of passengers.
  • Resolved customer complaints regarding flight delays or cancellations.
  • Conducted pre-flight security checks on passengers and baggage.
  • Answered inquiries from customers regarding travel information.
  • Lifted or moved passenger luggage onto baggage belts and created bag labels to facilitate proper delivery.
  • Recruited, trained and guided team members to offer every passenger top-notch service and support.

Individual Manager

Banco Banreservas DOM.REP
01.2015 - 12.2016
  • Answer customer questions, and explain available services such as bank deposits, bonds, and securities
  • Collect information about new accounts, enter account information into computers, and file forms or other related documents
  • Refer clients to appropriate bank staff to address their financial needs
  • Interview clients to obtain the necessary information for opening accounts or renting safe deposit boxes
  • Inform clients of the procedures to request services such as ATM cards, direct deposit of checks and certificates of deposit
  • Obtain credit histories from financial reporting agencies
  • Collect and record.

SECRETARY

OFFICE OF DOCTOR JAIME KING CORDERO DOM.REP
01.2014 - 10.2014
  • Perform secretarial duties using legal terminology, procedures, and documents
  • They prepare legal documents and correspondence, such as summonses, lawsuits, motions, and subpoenas
  • They can also collaborate in legal research tasks.
  • Verified that customers were of legal age to purchase alcohol or tobacco products.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Answered customer inquiries regarding store policies and procedures.
  • Conducted price checks for special orders or discounts as requested by customers.
  • Ensured compliance with all safety regulations within the store environment.

IMPORT - EXPORT- LOGISTICS COORDINATOR

AGENCIA DE ADUANAS JDL. DOM.REP
03.2012 - 12.2013
  • Coordinate with credit and collections on the handling of customers with credit and any necessary corresponding payments
  • Ensure that all pertinent documentation per shipment received are filed in the shared outlook folder in the proper vessel for record keeping and retrieval
  • Respond to calls and emails in a timely and professional manner
  • Review bills of lading, delivery orders, and ocean freight payment
  • Schedule delivery date and times and release to transportation teams
  • Inform customers of any delays and/or damages
  • Prepare paperwork for all cargo.

SALES ASSOCIATE

J&P COMERCIAL DOM.REP
02.2010 - 01.2011
  • Operated a cash register to process cash, check, and credit card transactions
  • Maintained knowledge of current promotions, policies regarding payment and exchanges, and security practices
  • Computed sales prices, total purchases, and processed payments
  • Recommended merchandise based on customer needs
  • Facilitated monthly and quarterly physical inventory counts.
  • Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
  • Stocked shelves with merchandise when needed.
  • Balanced daily transactions on a computerized point-of-sale system.
  • Maintained cleanliness of checkout area including countertops, registers, windowsills and floors.

Education

Associate of Science - Health Service Management

MIAMI DADE COLLEGE MEDICAL CAMPUS
Miami, FL
08-2025

English for Academic Purposes (EAP) -

MIAMI DADE COLLEGE
07.2021

ESOL 3 - 4 English for Speakers of Other Languages -

Miami Dade College
03.2019

Master of Studies in Law -

Autonomous University of Santo Domingo (UASD) -
Santo Domingo, Dominican Republic
08-2016

HIGH SCHOOL DIPLOMA OF IT -

INSTITUTO POLITÉCNICO PILAR CONSTANZO
09.2011

Skills

  • Ability to establish and maintain effective working relationships
  • Ability to work under pressure
  • Ability to follow procedures and instructions
  • Capacity to prioritize
  • Proficient in Microsoft Office (Word, Excel, Outlook, Power Point)
  • Internet Research and applications
  • Bilingual: Spanish and English
  • Exceptional interpersonal and leadership skills
  • Ability to build positive and productive office teams
  • Outstanding communication skills
  • Customer Assistance
  • ID Verification
  • HIPAA Compliance
  • Medical Billing
  • Medical Terminology
  • Phone and Email Etiquette
  • Customer service excellence
  • Credit card payment processing
  • Business Development
  • Microsoft Exchange
  • Healthcare Data Standards
  • Medical Record Management

References

  • Genesis Diaz Cordero, Relationship Banker at Bank of America and Guest Service Agent at Spirit Airlines, (954) 945-195
  • Michael Spivey, Supervisory Transportation Security Officer at Fort Lauderdale-Hollywood International Airport, (754) 281-5653
  • Luis Lasose, Clinical Documentation at Baptist Hospital, (347) 712-9594
  • Omar Fotine, Barbershop Manager at High Class Barber Shop, (786) 237-8152

Languages

Spanish
Full Professional
English
Professional

Timeline

Customer Service Representative Assistant

Envoy Air Inc.
06.2022 - 10.2022

Airport Passenger Service Agent

Menzies Aviation
03.2022 - 05.2022

CASHIER- RECESSIONIST

HIGH CLASS BARBER SHOP
01.2019 - Current

Individual Manager

Banco Banreservas DOM.REP
01.2015 - 12.2016

SECRETARY

OFFICE OF DOCTOR JAIME KING CORDERO DOM.REP
01.2014 - 10.2014

IMPORT - EXPORT- LOGISTICS COORDINATOR

AGENCIA DE ADUANAS JDL. DOM.REP
03.2012 - 12.2013

SALES ASSOCIATE

J&P COMERCIAL DOM.REP
02.2010 - 01.2011

Associate of Science - Health Service Management

MIAMI DADE COLLEGE MEDICAL CAMPUS

English for Academic Purposes (EAP) -

MIAMI DADE COLLEGE

ESOL 3 - 4 English for Speakers of Other Languages -

Miami Dade College

Master of Studies in Law -

Autonomous University of Santo Domingo (UASD) -

HIGH SCHOOL DIPLOMA OF IT -

INSTITUTO POLITÉCNICO PILAR CONSTANZO
Esther Diaz Cordero