Esther Di Fiore
Redondo Beach,CA
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
20
20
years of professional experience
Work History
Customer Service Representative
TJ Maxx, TJX Companies
Rolling Hills Estates, CA
04.2024 - 10.2024
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Set up and activated customer accounts.
- Upheld quality control policies and procedures to increase customer satisfaction.
Front-End Customer Service Associate
Lowes Home Improvment
Torrance, CA
04.2023 - 10.2024
- Performed cashier duties when necessary, including handling money accurately and efficiently.
- Participated in training sessions designed to enhance my knowledge of product features and benefits.
- Collaborated with other departments to ensure excellent customer service was provided at all times.
- Provided feedback from customers to relevant teams in order to improve overall customer experience.
- Identified opportunities to upsell additional products or services to customers based on their needs.
- Provided customers with product information, prices, availability, and delivery options.
Transportation Security Officer
Department of Homeland Security
Los Angeles, CA
01.2005 - 12.2016
- Reviewed IDs and other paperwork to verify personal information and to check for fraudulent documents.
- Provided security and protection to travelers across all transportation sectors.
- Operated controls on explosive detection system to manipulate and clear images.
- Used x-ray scanners to check luggage and carry-on items for unauthorized materials.
- Worked with local and federal law enforcement agents to apprehend suspicious individuals.
- Communicated and coordinated responses to suspicious activities.
- Coordinated and maintained smooth passenger traffic flow through airport security checkpoints.
- Supervised and mentored team of 20 security officers.
- Reported any violations of TSA regulations or policies to supervisory staff immediately.
- Interacted professionally with co-workers, supervisors, travelers, vendors, and other stakeholders at the airport facility.
Education
Some College (No Degree) - General Studies
Cerritos College
Norwalk, CASkills
- Paperwork Processing
- Product Knowledge
- Data Entry
- Inbound and Outbound Calling
- Filing
- Office equipment proficiency
- Positive and professional
- Microsoft Outlook
- Administrative Support
- Customer Service
- Critical Thinking
- Typing proficiency
- Courteous demeanor
- Professional telephone demeanor
- Senior leadership support
Languages
Spanish
Professional
Timeline
Customer Service Representative
TJ Maxx, TJX Companies
04.2024 - 10.2024
Front-End Customer Service Associate
Lowes Home Improvment
04.2023 - 10.2024
Transportation Security Officer
Department of Homeland Security
01.2005 - 12.2016
Some College (No Degree) - General Studies
Cerritos College
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