Esther O. Egbeyode
North Providence,RI
Summary
Dynamic IT Auditor with extensive experience at Bloomy Technology, excelling in audit planning, testing and compliance. Proven ability to enhance security controls and mentor teams, leveraging strong data analysis and active listening skills to drive improvements. Recognized for delivering actionable insights that mitigate risks and elevate organizational standards.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Life Events Consultant II
Fidelity Investments
Smithfield, Rhode Island
01.2024 - Current
- Reviewed evidence from inheritors to ensure compliance with policy and regulatory standards for inheritance distribution.
- Facilitated planning conversations and life events using Fidelity Interaction Model.
- Supported private wealth group by managing accounts re-registration and asset transfer requests.
- Oversaw International Stock Plan Services reregistration for corporations and entities.
- Provided consultation to various Fidelity groups on asset transfer and re-registration processes.
IT Auditor_Contract_Remote
Bloomy Technology
Cincinnati, Ohio
12.2022 - Current
- Evaluated IT systems for compliance with industry regulations and standards.
- Developed audit plans and schedules to ensure thorough review processes.
- Collaborated with internal teams to gather data for audit evidence collection.
- Reviewed and analyzed security controls for effectiveness and improvement opportunities.
- Prepared detailed reports outlining findings and recommendations for management review.
- Prepared comprehensive reports outlining findings from IT audits including any risks or non-compliance issues identified.
- Reviewed third-party vendors' contracts related to their services provided to the organization in terms of information technology.
- Developed detailed test plans to evaluate the accuracy, completeness and reliability of data processed by automated systems.
- Conducted interviews with personnel responsible for managing computer equipment and systems in order to assess overall knowledge level.
- Mentored junior employees in departmental activities and procedures.
Senior Transition Services Specialist
Fidelity Investments
01.2024 - 07.2024
- Facilitated reregistration of international stock plan services for corporations and entities in line with international tax laws.
- Supported private wealth group with asset transfer requests and reregistration processes.
- Consulted with internal teams on best practices for reregistration and asset transfers.
Transition Services Specialist (Complex)
Fidelity Investments
09.2022 - 01.2024
- Facilitated seamless registration and account maintenance for diverse account types at Fidelity.
- Managed end-to-end reregistration processes, providing client education during life events.
- Oversaw case management for Private Wealth, High Net Worth clients, and corporate entities.
- Handled inbound and outbound client interactions, resolving queries through effective written communication.
- Demonstrated leadership in peer-to-peer interactions via chat, email, and team meetings.
- Ensured excellent service through cross-functional collaboration to enhance brand affinity.
- Managed cases for online query submissions (OMNI) with efficiency and precision.
Scrum understudy with FI
Fidelity Investments
06.2022 - 11.2023
- Participated in scrum ceremonies adhering to job role schedule constraints.
- Engaged in weekly and monthly coaching with Agile mentor to enhance skills.
- Interacted with team software to improve agility and efficiency.
- Cultivated strong interpersonal relationships through team events and activities.
Customer Relationship Advocate
Fidelity Investments
09.2021 - 09.2022
- Providing exceptional client experiences to as many clients as possible in line with KPIs and always having their best interest at heart
- Actively listening to customers and paying attention to details to uncover hidden needs to eliminate repeated calls achieve customer satisfaction.
- Call shadowing and coaching to build proficiency on the role
- Maximizing opportunities to provide information to peers from the resources and show them how to perform better on the role.
- Building a support system on communication channels for training milestones and shift to enhance peer to peer relationship.
Channel Development Manager
MTN Communications, Nigeria
01.2016 - 01.2017
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Conducted comprehensive research and data analysis to support strategic planning and informed decision-making.
- Completed day-to-day duties accurately and efficiently.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Worked with cross-functional teams to achieve goals.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
Senior System Analyst
MTN Communications, Nigeria
Lagos, Lagos
01.2015 - 01.2016
- Analyzed system requirements to ensure alignment with business objectives.
- Collaborated with cross-functional teams to gather user feedback and improve systems.
- Developed documentation for system functionalities and user manuals.
- Conducted regular system audits to identify areas for enhancement.
- Facilitated training sessions for users on new software applications.
- Supported troubleshooting efforts by diagnosing and resolving technical issues.
- Recommended process improvements to increase operational efficiency within departments.
- Maintained system integrity by monitoring performance and implementing updates.
- Resolved escalated issues from help desk personnel related to system functionality.
- Implemented quality assurance practices throughout development cycles in order to maximize product reliability.
- Collaborated with stakeholders to ensure the successful implementation of systems projects.
- Interacted with vendors to negotiate contracts for hardware and software purchases or services rendered.
- Assessed customer needs through surveys, interviews, focus groups. in order to develop customized solutions that meet their business objectives.
Business Analyst for Financial Services Channel
MTN Communications, Nigeria
01.2012 - 01.2015
- Analyzed business requirements to improve project outcomes and efficiency.
- Collaborated with cross-functional teams to gather and document user needs.
- Facilitated workshops to align stakeholders on project goals and deliverables.
- Created reports to communicate findings and recommendations effectively.
- Assisted in training staff on new tools and best practices for efficiency.
- Collaborated with stakeholders across departments to define requirements for new projects.
- Monitored project timelines and budgets by tracking milestones, deliverables, tasks.
- Analyzed existing systems and processes to identify areas of improvement.
- Prepared documentation summarizing findings from stakeholder meetings and workshops.
- Facilitated brainstorming sessions with cross-functional teams for problem solving activities.
- Gathered feedback from end users regarding usability issues related to applications or systems.
- Identified and analyzed user requirements, procedures and processes to develop optimization strategies.
- Assisted in developing training materials for internal staff on new products or services.
- Translated user needs into actionable items that could be addressed by IT teams.
- Managed diverse projects for data capture, storage and forecast analysis.
Trade Marketing Consultant
MTN Communications, Nigeria
01.2009 - 01.2012
Channel Development Administrator
MTN Communications, Nigeria
01.2007 - 01.2009
- Managed project documentation for communication initiatives across teams.
- Coordinated meetings and agendas for development strategy discussions.
- Assisted in tracking project timelines and deliverables using project management tools.
- Supported team members in preparing reports and presentations for stakeholders.
- Facilitated training sessions to enhance team skills and knowledge on new systems.
- Conducted audits to assess compliance with IT standards and regulations.
- Evaluated internal controls and risks related to information systems.
- Prepared reports detailing audit results for management review and action.
- Determined which processes would improve internal controls and operating efficiency for company.
- Reviewed third-party vendors' contracts related to their services provided to the organization in terms of information technology.
- Assessed compliance with applicable laws, regulations, policies and procedures related to information technology operations.
- Promoted security awareness among employees and clients to alleviate risks and breaches.
Call Center Executive
MTN Communications, Nigeria
01.2005 - 01.2007
Education
Data Analytics & Agile Leadership -
New York University, Tandon
01.2024
Nursing Assistant Diploma -
Rhode Island Institute of Allied Health
01.2018
Home Health Aide Certificate -
Rhode Island Institute of Allied Health
01.2018
Agricultural Extension & Management -
Ahmadu Bello University
Nigeria01.2000
Home Economics & Management -
Ahmadu Bello University
Nigeria01.1997
Skills
- Change management and coaching
- Scrum framework and scaled practices
- Data analysis and presentation
- Conflict resolution and difficult conversations
- Active listening and interpersonal skills
- Budget management and stakeholder engagement
- Team leadership and cross-functional collaboration
- Jira and Mural proficiency
- Lean, Kanban, and IT compliance expertise
- Audit planning and effective reporting
- Attention to detail and customer focus
- Problem solving and access control
Certification
- SIE, 01/22
- Series 7, 03/22
- Series 63, 04/22
- Certified Scrum Master(CSM), 02/23
- Certified SAFe 6 Scrum Master (SSM), 05/23
- Fidelity Scrum Masters Boot Camp, 06/23
- Certified Scrum Product Owner (CSPO), 11/23
- ISACA Member_Rhode Island Chapter
- CISA in view
- CISSM in view
Timeline
Life Events Consultant II
Fidelity Investments
01.2024 - Current
Senior Transition Services Specialist
Fidelity Investments
01.2024 - 07.2024
IT Auditor_Contract_Remote
Bloomy Technology
12.2022 - Current
Transition Services Specialist (Complex)
Fidelity Investments
09.2022 - 01.2024
Scrum understudy with FI
Fidelity Investments
06.2022 - 11.2023
Customer Relationship Advocate
Fidelity Investments
09.2021 - 09.2022
Channel Development Manager
MTN Communications, Nigeria
01.2016 - 01.2017
Senior System Analyst
MTN Communications, Nigeria
01.2015 - 01.2016
Business Analyst for Financial Services Channel
MTN Communications, Nigeria
01.2012 - 01.2015
Trade Marketing Consultant
MTN Communications, Nigeria
01.2009 - 01.2012
Channel Development Administrator
MTN Communications, Nigeria
01.2007 - 01.2009
Call Center Executive
MTN Communications, Nigeria
01.2005 - 01.2007
Data Analytics & Agile Leadership -
New York University, Tandon
Nursing Assistant Diploma -
Rhode Island Institute of Allied Health
Home Health Aide Certificate -
Rhode Island Institute of Allied Health
Agricultural Extension & Management -
Ahmadu Bello University
Home Economics & Management -
Ahmadu Bello University