Work Preference
Summary
Overview
Work History
Education
Skills
Languages
Accomplishments
Affiliations
Certification
Timeline
Generic
Open To Work

Esther Ezekiel

Ikotun,Lagos Nigeria

Work Preference

Job Search Status

Open to work

Work Type

Part TimeContract WorkGig Work

Location Preference

Remote

Summary

Customer Service Representative experienced in complaint resolution and customer retention. Enhanced customer satisfaction and drove sales growth through effective communication and data entry expertise. Focused on delivering efficient administrative support and managing collaborative projects in remote environments.

Overview

2
2
Languages
1
1
Certification
1
1
year of post-secondary education
3
3
years of professional experience

Work History

Volunteer media assistant

Mr popoola
Lagos, Nigeria
07.2026 - Current
  • Supported media production by organizing schedules and coordinating team tasks.
  • Assisted in creating content for social media platforms and marketing campaigns.
  • Assisted in checking out location and packing of necessary tools

Customer service representative and sales assistan

Mrs odole
Lagos, NG
08.2023 - 06.2026
  • Assisted customers with inquiries and provided accurate product information.
  • Resolved customer complaints efficiently through effective communication and problem-solving.
  • Managed order processing and ensured timely delivery of products to customers.
  • Handled inbound customer calls, Whatsapp messages daily, resolving complaints .
  • proffering solutions and guidance to customers on product selection and usage

Education

Bachelor of Science - Health Care Management

Federal University of Oye Ekiti
Ekiti , Nigeria
08.2025 - 08.2026

Skills

  • Basic copywriting for posts and captions
  • Customer service and support
  • Complaint resolution
  • Inbound call support
  • Customer Retention
  • Data entry and record keeping
  • Project management
  • Team collaboration
  • Cash Handling &pos operations
  • Active listening and sound communication skills

Languages

English
First Language
English
Beginner (A1)
A1

Accomplishments

  • Resolved 40+ customer complaints weekly with 100% satisfaction rate through active listening and quick problem-solving
  • Converted 30%+ of walk-in customers into repeat buyers by providing personalized product recommendations and follow-up service
  • Handled 50+ customer inquiries daily with 95% accuracy, reducing response time and improving customer experience

Affiliations

  • - Proficient in Google Workspace, Canva, and HubSpot tools
  • - Volunteer support experience in community programs
  • - Interests: Customer experience, content creation

Certification

  • Customer Experience Management - HubSpot Academy, 2025
  • Fundamentals of Digital Marketing - Google Digital Garage, 2025
  • Canva Design Essentials - Canva Design School, 2025

Timeline

Volunteer media assistant

Mr popoola
07.2026 - Current

Bachelor of Science - Health Care Management

Federal University of Oye Ekiti
08.2025 - 08.2026

Customer service representative and sales assistan

Mrs odole
08.2023 - 06.2026
Esther Ezekiel