Esther Fessler
Bonney Lake,WA
Summary
Results-oriented individual with a passion for continuous learning and innovation. Known for leveraging analytical thinking and creativity to solve problems and deliver high-impact solutions in fast-paced environments. Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
9
9
years of professional experience
1
1
Certification
Work History
CPhT
Genoa Healthcare
Tacoma , WA
2022.03 - Current
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Organized work areas so that everything was easily accessible when needed.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Provided customer service to patients by answering questions about medications and health-related topics.
- Received payment from customers and processed credit card transactions when necessary.
- Liaised with pharmacist to measure and prepare medication doses and packaging and label prescriptions.
- Teamed with peers, technicians and pharmacists to prioritize and complete orders.
- Processed insurance claims and handled billing inquiries to ensure customer satisfaction.
CPhT
CVS Pharmacy
Bonney Lake , WA
2021.04 - 2022.04
- Maintained daily inventory of pharmaceuticals and ensured proper storage conditions.
- Checked expiration dates on medications to ensure that only unexpired products were dispensed.
- Provided education materials about medications to patients upon request.
- Reported any discrepancies or errors in medication ordering or filling processes immediately to the pharmacist on duty.
- Restocked shelves with new supplies of medications as needed.
- Assisted pharmacists in compounding sterile products according to state regulations.
- Ensured compliance with all federal, state, local laws and company policies related to pharmacy operations.
- Assisted pharmacists in filling prescriptions accurately and efficiently.
- Performed data entry for patient profiles, billing information and prescription orders into the pharmacy software system.
- Organized work areas so that everything was easily accessible when needed.
- Managed filing of prescriptions, both electronically and manually.
- Collaborated with other healthcare professionals to ensure optimal patient care.
- Resolved customer complaints in a timely manner while maintaining professionalism at all times.
- Ordered drugs from wholesalers as needed and maintained records of incoming shipments.
- Retrieved medication from shelves based on physician orders and delivered them to pharmacists for review.
- Verified accuracy of medication labels before they were dispensed to customers.
- Assisted in training new employees on pharmacy procedures.
- Monitored inventory levels of commonly used drugs and placed orders when necessary.
- Collaborated with other healthcare professionals such as nurses or physicians regarding drug therapies or treatments for patients.
- Received payment from customers and processed credit card transactions when necessary.
- Provided customer service to patients by answering questions about medications and health-related topics.
Front End Team Lead
Target
Bonney Lake , WA
2015.09 - 2021.04
- Provided training and support to team members regarding new technologies or toolsets.
- Supervised daily tasks and delegated assignments to team members.
- Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
- Delegated work tasks to employees based on shift requirements, individual strengths, and unique training.
- Delegated work to employees based on shift requirements, individual strengths and unique training.
- Promoted store loyalty program to increase customer engagement and drive consistent sales.
- Monitored cash drawers in checkouts to verify adequate cash supply.
- Organized and updated schedules to optimize coverage for expected customer demands.
- Led employee performance evaluations and rewarded top performers to retain quality personnel.
- Resolved customer problems by investigating issues, answering questions and building rapport.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Supervised receiving and stockroom activities to identify opportunities with inventory and prevent shrinkage.
- Welcomed large volume of guests and improved overall customer service.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Managed customer complaints and rectified issues to complete satisfaction.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
Education
High School Diploma -
HFG Zweibruecken
Zweibruecken, Germany1995-06
Bachelor of Science - Pyschology
Capella University
Minneapolis, MNSkills
- Cultural Awareness
- Troubleshooting
- Quality Assurance
- Time Management
- Fluent in German
- Leadership
- Multitasking
- Task Prioritization
- Friendly, Positive Attitude
- Clerical Support
- Excellent Communication
- Dependable and Responsible
- PTCB certified
Certification
- PTBC certified
- WA state pharmacy technician license
Languages
German
Native/ Bilingual
References
References available upon request.
Timeline
CPhT
Genoa Healthcare
2022.03 - Current
CPhT
CVS Pharmacy
2021.04 - 2022.04
Front End Team Lead
Target
2015.09 - 2021.04
High School Diploma -
HFG Zweibruecken
Bachelor of Science - Pyschology
Capella University
- PTBC certified
- WA state pharmacy technician license
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