Ruby Aggrey
Accra, Ghana ,Ghana
Summary
Meticulous IT professional with over 7 years of experience in maintaining highly functional digital systems for uninterrupted workflows and consistent productivity. In charge of overseeing routine maintenance checks and software update schedules to reduce network downtime and the likelihood of security compromises. Passionate about collaborating with customers and teammates to develop and implement creative technical solutions to challenging problems.
Overview
8
8
years of professional experience
1
1
Certification
Work History
TEAM LEAD (IT DEPARTMENT)
NATIONAL IDENTIFICATION AUTHORITY(NIA)
2017.11 - Current
- Trained new team members by relaying information on company procedures and safety requirements.
- Established open and professional relationships with team members to achieve quick resolutions for various issues.
- Monitored time and attendance, enforcing compliance with company procedures relating to absenteeism.
- Reviewed, implemented and updated company records related to team activities for future reference.
ICT TEACHER
MMOFRATURO GIRLS HIGH SCHOOL
2016.10 - 2017.10
- Managed and maintained computer systems, equipment and mobile devices by troubleshooting hardware and software issues, cleaning out keyboards and wiping down computer surfaces.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed accurate course description and select high-quality learning materials to maintain consistency across different course sections.
- Composed course syllabus to clearly outline curriculum, expectations and deadlines at beginning of IT course.
- Met with students outside of class to answer questions, explain difficult concepts and address individual concerns.
DATA ENTRY CLERK
GHANA NATIONAL ASSOCIATION OF TEACHERS (GNAT)
2015.11 - 2016.09
- Built and maintained tracking databases for variety of measuring aspects.
- Resolved discrepancies in data entry activities for accurate, complete jobs.
- Evaluated source documents to locate needed information.
- Developed data entry policies and procedures in compliance with company standards.
- Sorted documents and maintained organized filing process.
Education
HIGH SCHOOL DIPLOMA - GENERAL SCIENCE
Kumasi Girls Senior High School
Kumasi, Ghana06.2011
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Kwame Nkrumah University of Science And Technology (KNUST)
Kumasi, Ghana11.2015
MASTER OF SCIENCE (MSC) - COMPUTER SCIENCE
University of Ghana
Legon, Accra10.2020
Skills
- Application Installation
- Software application testing
- Computer Hardware knowledge
- Data connectivity
- Operational Efficiency and safety
- Updating Software
- Hardware and software configuration
- Task Monitoring
- Computer Programming
- Help Desk Services
- Common Business-Oriented Language (COBOL)
- Microsoft Visual C++
- Software Deployment Management
- Data Retention
- Computer System Diagnostics Software
Certification
- Microsoft Certificate
- Advanced Certificate
- National Service, Ghana National Association of Teachers - 1 year
References:
Upon Request
Timeline
TEAM LEAD (IT DEPARTMENT)
NATIONAL IDENTIFICATION AUTHORITY(NIA)
2017.11 - Current
ICT TEACHER
MMOFRATURO GIRLS HIGH SCHOOL
2016.10 - 2017.10
DATA ENTRY CLERK
GHANA NATIONAL ASSOCIATION OF TEACHERS (GNAT)
2015.11 - 2016.09
HIGH SCHOOL DIPLOMA - GENERAL SCIENCE
Kumasi Girls Senior High School
BACHELOR OF SCIENCE - COMPUTER SCIENCE
Kwame Nkrumah University of Science And Technology (KNUST)
MASTER OF SCIENCE (MSC) - COMPUTER SCIENCE
University of Ghana
- Microsoft Certificate
- Advanced Certificate
- National Service, Ghana National Association of Teachers - 1 year
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