Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Esther Galicia

Summary

Dynamic customer service professional with a proven track record at Bigoi Venezia, excelling in building relationships and enhancing customer satisfaction. Skilled in POS systems and staff training, I consistently exceeded productivity goals while demonstrating patience and empathy in high-pressure situations. Committed to delivering exceptional service and fostering team collaboration.

Offering strong communication and organizational skills, eager to learn and develop in retail environment. Delivers ability to quickly grasp new systems and procedures while maintaining attention to detail. Ready to use and develop customer service and cash handling abilities in [Desired Position] role.

Overview

3
3
years of professional experience

Work History

Cashier/Stocker/Server/Scheduling Coordinator

Bigoi Venezia
09.2023 - Current
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.

Customer service/Sales Associate

Graces Market
12.2022 - 01.2023
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Managed returns, exchanges and refunds in accordance with store policy.
  • Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
  • Helped customers locate products and checked store system for merchandise at other sites.
  • Rotated stock and restocked shelves to maintain product availability and store appearance.
  • Engaged in friendly conversation with customer to better uncover individual needs.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Increased customer satisfaction by providing exceptional service and product knowledge.

Education

High School Diploma -

Food And Finance Highschool
525 W 50th St, New York, NY 10019
06-2022

Skills

  • Customer service
  • Customer assistance
  • Work ethic and integrity
  • Patience and empathy
  • Cleaning and sanitizing
  • Team collaboration
  • Order taking
  • Product knowledge
  • POS systems
  • Staff training
  • Attention to detail
  • Order packaging

Languages

Spanish

Timeline

Cashier/Stocker/Server/Scheduling Coordinator

Bigoi Venezia
09.2023 - Current

Customer service/Sales Associate

Graces Market
12.2022 - 01.2023

High School Diploma -

Food And Finance Highschool

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