Esther Gaspard
Miami,FL
Summary
Experienced team leader with excellent communication and administration skills. Effective track record, coordinating supportive services for prospects and / or patients. Strong relationships with local, state and community agencies servicing the older adult population in South Florida. Fluent in French, Creole and conversational Spanish.
Overview
19
19
years of professional experience
1
1
Certification
Work History
Community Engagement Professional
Elite Health
01.2023 - 01.2024
- Schedules one-on-one sales meetings, referral relationships with plan agents, independent brokers, and the senior community to deliver solutions on immediate customer requests
- Manages vendors as related to event planning and negotiating contracts with venues where events are taking place
- Uses marketing and sales tools to identify solutions and sell to new customers
- Maintains up-to-date client information in designated customer relationship management (CRM) tool
- Provides monthly activity calendars reflecting community access points and tabletop venues
- Creates penetration plans and initiatives in key target markets and channels
- Recovers dormant customers via sales tools and marketing campaigns
- Partners with sales leadership to improve partnership of engagements with distributors, vendors, and community partners
- Performs other related duties as assigned.
Membership Growth Consultant
ChenMed
01.2022 - 01.2023
- Nurtures, builds and cultivates direct-to-seniors and business-to-business partnerships to generate new patient opportunities year-round
- Plans, coordinates and executes local events within the community
- Cultivates strong relationships with health plan agents, individual insurance agents, social workers, caseworkers, senior housing managers, senior centers and related community providers
- Partners with community officials, businesses and senior outreach programs to develop initiatives that will appropriately drive new patient growth
- Drives new member growth by appropriately educating potential patients on our value proposition and healthcare model
- Delivers prescribed presentations in front of large audiences
- Builds trusting relationships with brokers/insurance agents/caseworkers/third party vendors associated with seniors
- Maintains relationships with enrolled patients to positively impact retention.
Social Service Coordinator
Catholic Housing Management
01.2018 - 01.2022
- Manage and provide access to necessary supportive services in the community
- Provide case management services as needed
- Develop programs and resources that support wellness for the entire resident population
- Provide information on available resources residents, their families and representatives that are targeted to meet service needs requested and directed by the residents to enhance their ability to age in place
- Serve as a liaison with medical and professional service providers, and community agencies
- Assess resident needs for service based on the Activities of Daily Living (ADL)
- Maintain resident files in compliance with HUD requirements
- Submit monthly and yearly reports of all activities to the Social Service Director and Property Manager
- Assist Property Manager on creating work orders through RealPage.
Job Developer
Youth Co-op Inc.
01.2016 - 01.2018
- Prospect local employers for employment opportunities for workforce program participants
- Assisted employers in the creation of job orders, planned and organized recruitments
- Screened program participants to match up for employment opportunities
- Negotiated contracts for on the Job training and Paid Work Experience positions for participants.
Case Manager/ Program Quality Assurance Team Leader
Catholic Charities
01.2008 - 01.2016
- Managed cases are assigned from hard-to serve populations
- Conducted intake and assessment interviews
- Created employment plans and road map clients to a more stable position both socially and economically
- Provided and referred clients for support services based on their barriers and qualifications
- Created and maintained case files in accordance with program standards
- Conducted orientations and workshops for the clients
- Audited case files in accordance with program standards
- Reviewed case notes and career plans
- Prepared quarterly reports
- Created action plans to correct file errors
- Reviewed errors with the assigned case managers.
Passenger Service Agent
Penauille Servisair
01.2005 - 01.2008
- Issue and check tickets, travel documents and process airline travel vouchers
- Provide information on flight arrivals and departures
- Handle passengers requiring special assistance, such as passengers with mobility impairment, parents with infants, etc.
Education
Bachelor in Business Administration -
Miami Dade College
Miami, FL05-2019
Associates of Arts in Business Administration -
Miami Dade College
Miami, FL05-2018
Skills
- Meeting Coordination
- Relationship-building skills
- Marketing Communications
- Community relations expertise
- Cultural Competency
- Recordkeeping skills
Certification
- Mental Health First Aid Training
- Refugee Health Orientation Training
- Health Support Group Training
- Completed Case Management course
- Completed Strengthening Families course
- Completed Domestic Violence course
- Completed Parenting Training skills
Personal Information
Title: Operations Specialist
References
References available upon request
Timeline
Community Engagement Professional
Elite Health
01.2023 - 01.2024
Membership Growth Consultant
ChenMed
01.2022 - 01.2023
Social Service Coordinator
Catholic Housing Management
01.2018 - 01.2022
Job Developer
Youth Co-op Inc.
01.2016 - 01.2018
Case Manager/ Program Quality Assurance Team Leader
Catholic Charities
01.2008 - 01.2016
Passenger Service Agent
Penauille Servisair
01.2005 - 01.2008
Bachelor in Business Administration -
Miami Dade College
Associates of Arts in Business Administration -
Miami Dade College
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