Esther Giacalone
Charlotte,NC
Summary
Energetic Hostess with exceptional experience-enhancing customer experiences in foodservice setting with little downtime. Courteous and friendly when directing customers to tables, giving directions and taking reservations. Constantly finding new ways to exceed customers' expectations with personalized service.
Hardworking Shift Leader gifted at reviewing team tasks to assure quality. Engaging and personable coach and employee trainer successful at maximizing team productivity. Consistently recognized for hard work, attention to detail and goal achievement.
Overview
1
1
year of professional experience
Work History
Restaurant Hostess
Baku-restaurant
Charlotte, United States
03.2022 - Current
- Answered customer questions about hours, seating and menu information.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Overall Shift Lead
Island Fin Poke Co.
Charlotte, United States
08.2021 - 01.2022
- Completed store opening and closing procedures and balanced tills.
- Trained and mentored new employees to maximize team performance.
- Responded to and resolved customer questions and concerns.
- Kept employees operating productively and working on task to meet business and customer needs.
- Inventoried materials on weekly basis to identify and resolve discrepancies, maintaining highly accurate and current records.
- Helped store management meet standards of service and quality in daily operations.
Education
Master of Arts - Business Administration And Management
Central Piedmont Community College
Charlotte, NC05.2023
High School Diploma -
Highland Park High School, Highland Park, NJ 08904
Highland Park, NJ06.2021
Skills
- Bilingual (Korean)
- Proficient in French
- Active Listening and Communication
- Warm and Welcoming
- Phone Inquiries
- Team Player
Timeline
Restaurant Hostess
Baku-restaurant
03.2022 - Current
Overall Shift Lead
Island Fin Poke Co.
08.2021 - 01.2022
Master of Arts - Business Administration And Management
Central Piedmont Community College
High School Diploma -
Highland Park High School, Highland Park, NJ 08904
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