ESTHER GONZALVE

An accountable, friendly, decisive and results-focused individual with a proven track record of success and experience in fast-paced environments in the hospitality, and retail industries; offers extensive knowledge and experience working with diverse cultural backgrounds, as well as solid customer service abilities; interacts with varied staff and clientele in a professional and courteous manner. I am an individual with open availability seeking a position that will utilize my hospitality and customer service skills to achieve the highest level of satisfaction. PROFILE Strong leader with excellent customer service skills, adept at dealing with multi-cultural clientele Hard working, diligent, highly organized, meticulous and detail oriented Interact effectively with colleagues, managers and customers at all levels Strong work ethic with a straightforward driven approach to achieve successful service Proven ability to troubleshoot and quickly identify problems and offer viable solutions Work efficiently in a high activity environment with long hours demanding attention to details SUMMARY OF QUALIFICATIONS Customer Service Proficiency Create comfortable and spirited atmospheres for patrons by focusing on providing high quality service Engage with customers; provide exceptional service; and ensure satisfaction to allow for repeated business Observe and evaluate client behaviors; respond proactively to needs, questions and concerns Develop problem solving techniques to help resolve customer disagreements and provide effective solutions Evaluate and respond immediately to issues to maintain smooth, efficient working atmospheres Handle customer orders and requests Work in coordination with other departments to ensure that customers get quality service and satisfaction Keeps clientele informed by notifying them of preferred customer sales and future merchandise of potential interest Welcomes visitors by greeting them, in person or on the telephone; answering or referring inquiries