Esther Goodwin
DesMoines,WA
Summary
Dynamic and hardworking Customer Success Specialist with a fervent dedication to delivering outstanding service and fostering client satisfaction. Leveraging strong administrative capabilities, I excel in organizing and streamlining processes to ensure seamless external and internal experiences. My passion for Zionism and Christian values infuses my work with purpose and integrity, driving me to exceed expectations at every opportunity. With a proven track record of success in customer relations and a steadfast commitment to the state of Israel, I am poised to contribute effectively to your team's goals and objectives.
Overview
6
6
years of professional experience
Work History
Customer Success Specialist
BioSpace, Inc.
West Des Moines, IA
06.2023 - Current
- Responded promptly to all incoming inquiries from clients regarding product information or support requests.
- Provided customer support and troubleshooting to ensure successful product implementation.
- Facilitated communication between various departments in order resolve complex customer issues.
- Educated customers on best practices for using company's products and services.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Maintained office supplies inventory by checking stock to determine inventory level; anticipating needed supplies; placing and expediting orders for supplies.
1st Grade Teacher Assistant
Gospel Assembly Christian Academy
Urbandale , IA
08.2022 - Current
- Supervised children and participated with children in activities.
- Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
- Instructed students individually or in groups to reinforce learning concepts.
- Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Office Building Cleaner
BioSpace, Inc.
Urbandale, IA
07.2018 - 05.2023
- Maintained and sanitized break room and kitchen appliances.
- Gathered and removed trash, placing in appropriate disposal area.
- Wiped down various surfaces with approved cleaning products to prevent growth of bacteria and viruses.
- Vacuumed floors and dusted furniture to maintain organized, professional appearance.
- Cleaned entrance area glass doors and other surfaces to remove fingerprints and dirt.
- Notified building managers about needed repairs to maintain public safety.
Education
Associate of Arts - Business Administration
Des Moines Area Community College
Des Moines05-2024
Skills
- Problem-Solving Abilities
- Office Administration
- Customer Service
- Call Management
Timeline
Customer Success Specialist
BioSpace, Inc.
06.2023 - Current
1st Grade Teacher Assistant
Gospel Assembly Christian Academy
08.2022 - Current
Office Building Cleaner
BioSpace, Inc.
07.2018 - 05.2023
Associate of Arts - Business Administration
Des Moines Area Community College
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