Esther Goossens
Savannah,GA
Summary
Adept at fostering strong client relationships and delivering exceptional customer service, I have a proven track record of success in roles ranging from Licensed Real Estate Advisor at Engel & Völkers Savannah to Payroll Administrator. Fluent in English and Dutch, my adaptability and problem-solving skills have consistently enhanced client satisfaction and operational efficiency.
Overview
25
25
years of professional experience
Work History
Licensed Real Estate Advisor
Engel & Völkers Savannah
01.2021 - Current
- Built rapport with prospective buyers at open houses or during showings by actively listening to their concerns and offering appropriate suggestions based on their feedback.
- Coordinated with attorneys, lenders, and inspectors to ensure all transaction deadlines were met, minimizing potential roadblocks.
- Developed and executed personalized marketing plans for clients'' properties, leading to faster sales and higher closing prices.
- Educated clients on current market conditions while setting realistic expectations regarding potential outcomes of transactions.
- Maintained excellent communication with clients throughout the entire transaction process, addressing concerns promptly and professionally.
- Conducted thorough market research to stay informed about the latest industry trends and local real estate activity.
- Collaborated with other real estate professionals to expand network connections and create referral opportunities.
- Enhanced online presence through strategic use of social media marketing campaigns and professional property photography, attracting more prospective buyers.
- Maximized client satisfaction by providing exceptional customer service and cultivating strong relationships.
- Communicated with clients to understand property needs and preferences.
- Consistently exceeded sales goals and is a top producer for 2 consecutive years.
Server
The Olde Pink House
03.2023 - 08.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously and a table turnover rate of 2.5 times per meal service without compromising service quality.
Consular Visa Officer
Consulate General Of Belgium
03.1999 - 07.2021
- Collaborated with interdepartmental teams to improve an overall effectiveness of immigration policies and practices.
- Maintained high level of customer satisfaction with prompt, courteous service for both applicants and their sponsors.
- Expedited urgent cases by prioritizing tasks, coordinating with relevant authorities, and maintaining clear communication channels.
- Developed relationships with foreign government officials, fostering cooperation in joint efforts to prevent illegal immigration activities.
- Managed high volumes of sensitive personal information while maintaining strict confidentiality protocols for applicant privacy protection.
- Reduced fraudulent applications by conducting thorough background checks and cross-referencing data from multiple sources.
- Assisted in training new Visa Officers, sharing best practices, and providing guidance on complex cases.
- Demonstrated exceptional problem-solving abilities when faced with complex cases, often leading to successful resolution and visa approval.
- Kept up-to-date with ever-changing immigration laws, regulations, and policies to provide current information to applicants.
- Processed payments for fines and fees, maintained accurate drawers, issued receipts, and updated account balances.
- Responded to up to 20 in-person and 50 telephone requests for information from general public, attorneys and other involved parties on a daily basis.
Education
Bachelor of Arts - Human Resources Management
Sociale Hogeschool Heverlee
Heverlee, Belgium06.1995
Skills
- Strong organizational skills
- Excellent teamwork
- Works well independently
- Client-oriented
- Highly Professional
- Client Needs Assessment
- Clean Driving Record
- Fluent in English and Dutch
- Problem-Solving
- Adaptability and Flexibility
Hobbies
I am a foodie and love to explore new restaurants and cuisines, especially in new cities and foreign countries so yes, traveling is my number 1 hobby !
To stay fit I swim 3 times a week.
Languages
Dutch
Native or Bilingual
English
Native or Bilingual
French
Professional Working
Timeline
Server
The Olde Pink House
03.2023 - 08.2023
Licensed Real Estate Advisor
Engel & Völkers Savannah
01.2021 - Current
Consular Visa Officer
Consulate General Of Belgium
03.1999 - 07.2021
Bachelor of Arts - Human Resources Management
Sociale Hogeschool Heverlee
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