Esther Griffin
PCT
Des Moines,IA
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Virtual Patient Observation
MercyOne Des Moines Medical Center
08.2024 - 09.2024
- Effectively managed challenging situations involving agitated patients by utilizing de-escalation techniques and seeking appropriate support from clinical team members when necessary.
- Prevented potentially harmful situations by quickly identifying signs of distress or discomfort in monitored patients.
- Enhanced communication with nursing staff by providing timely updates on patient status.
- Maintained patient privacy and dignity by adhering to hospital policies and procedures regarding confidentiality and the handling of sensitive information.
- Facilitated smooth transitions between shifts by thoroughly briefing incoming sitters on relevant patient information and potential risks involved in each case.
- Improved patient safety by attentively monitoring their behavior and activities.
- Reduced the risk of falls and injuries through consistent supervision and intervention when necessary.
- Maintained accurate documentation of patient observations and interventions for medical records and shift handover reports.
Patient Care Technician
MercyOne Des Moines Medical Center
02.2024 - 09.2024
- Monitored vital signs and reported changes to nursing staff, ensuring timely medical interventions when necessary.
- Assisted nurses with essential tasks, streamlining workflow and increasing efficiency in the healthcare setting.
- Assisted in training new Patient Care Technicians, sharing knowledge and best practices to ensure consistency in care delivery.
- Maintained clean and safe environment to promote patient safety and comfort.
- Promoted a safe and inclusive healthcare environment, adhering to policies and procedures while advocating for the well-being of all patients.
- Assisted in transferring patients, beds and patient care equipment to other rooms adhering to necessary safety precautions.
- Recognized potential emergencies promptly, initiating appropriate action to stabilize patients until further assistance arrived.
- Demonstrated adaptability by working effectively with patients of diverse backgrounds and medical conditions, providing personalized care for each individual.
- Enabled increased mobility for patients by assisting with ambulation exercises and transfers using proper body mechanics techniques.
- Delivered compassionate end-of-life care, offering comfort and dignity to patients in their final stages.
- Prepared and maintained patient rooms for admissions, discharges, and transfers, ensuring readiness and comfort.
- Supported patients' daily living activities, improving their hospital stay experience.
- Prevented cross-contamination by cleaning and sterilizing equipment.
- Contributed to a positive patient experience by keeping rooms clean, organized, and well-stocked with supplies.
- Assisted nursing staff with completing daily rounds, documenting vital signs and answering calls.
- Observed patients under care conditions to help identify symptoms, responses to treatments and progress with goals.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Crew Member
McDonald's
10.2023 - 02.2024
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Kept food preparation area, equipment, and utensils clean and sanitary.
- Provided exceptional customer service, addressing concerns or issues promptly and professionally.
- Maintained high-quality food preparation standards, adhering to company guidelines for safety and cleanliness.
- Operated cash register to ring up final bill and process various forms of payment.
- Prepared products following restaurant, health, and safety standards and procedures.
- Streamlined communication between kitchen and front-of-house staff, ensuring timely order fulfillment.
- Increased customer satisfaction with prompt and accurate order taking.
- Fostered positive team environment by assisting coworkers during rush periods.
- Ensured food safety by rigorously adhering to sanitation standards during food preparation.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Documented customer orders and conveyed special requests to kitchen staff.
Sandwich Artist
Subway
08.2023 - 10.2023
- Greeted guests, promoted specials, and took orders.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Maintained a clean and organized workspace, adhering to strict sanitation standards.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Demonstrated flexibility by covering shifts when needed, ensuring consistent staffing levels for optimal operation.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Resolved customer complaints professionally, maintaining positive relationships and promoting repeat business.
- Prepared and presented food in compliance with health and safety guidelines.
- Restocked and rotated stock in display case to mitigate stock loss.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Executed sandwich artistry duties with very low occurrence of errors.
- Worked different stations to provide optimal coverage and meet production goals.
- Collected, arranged, and input information into database system.
- Oversaw inventory, optimizing stock levels, and reducing waste.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
Education
High School Diploma -
Abeka Academy
Pensacola, FL05-2025
Skills
- Reliability and punctuality
- Professionalism and ethics
- Verbal communication
- De-escalation techniques
- Teamwork and collaboration
- Infection control
- Time management
- Adaptability
- Attention to detail
- Written communication
- Multitasking
- Organizational skills
Certification
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcare Association.
Timeline
Virtual Patient Observation
MercyOne Des Moines Medical Center
08.2024 - 09.2024
Patient Care Technician
MercyOne Des Moines Medical Center
02.2024 - 09.2024
Crew Member
McDonald's
10.2023 - 02.2024
Sandwich Artist
Subway
08.2023 - 10.2023
- CPR/AED Certification
- Basic Life Support (BLS) Certification - American Heart Association.
- First Aid Certification - American Red Cross or American Heart Association.
- Patient Care Technician Certification (PCT) - National Healthcare Association.
High School Diploma -
Abeka Academy
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