Esther Guidry
Santa Fe,Texas
Summary
Versatile Medical Administrative Assistant passionate about patient care as demonstrated over 7 years. Skilled in appointment and surgery scheduling, efficient data entry, health records maintenance and insurance billing tasks. Additional strengths include staff communication and digital data input.
Overview
15
15
years of professional experience
Work History
Front Desk Receptionist
Bayview Plastic Surgery
04.2023 - Current
- Greet and check in patients and visitors in a prompt, courteous and helpful manner.
- Verify and update necessary information in the medical records and/or computer information system.
- Prepare and assemble new patient charts, verifying that complete information forms.
- Confirm appointments for next days schedule.
- Pull charts for next day.
- Maintain inventory and order office supplies for office.
- Create documents to display monthly specials and post on social media.
- Create posts of before and after photos for social media.
- Streamlined appointment scheduling processes for improved patient satisfaction and reduced wait times.
- Enhanced patient experience by managing front office operations efficiently and professionally.
- Maintained a clean, organized, and welcoming reception area to create a positive first impression for patients.
Administrative Supervisor
Kimberly Carpin Plastic Surgery
12.2022 - 04.2023
- Schedule all patients for surgery (cosmetic and insurance) and maintain the Physician's schedule to their preference.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Greet patients and visitors promptly and professionally.
- Answer phone calls and respond to email inquiries, providing information on surgical and nonsurgical procedures of interest, or other needed information.
- Schedule appointments, update patient records, work with designated hospitals to coordinate patient care.
- Called patients to confirm, follow-up, or reschedule appointments/surgery, as needed.
- Scan, fax, and/or copy medical records into EMR system or to designated location.
- Document accurate patient information, including patient demographics, medical history, and important verbal or non-verbal communication regarding medical care.
- Maintain patient flow by utilizing EMR and alerting clinical staff upon arrival of patients.
- Review patient balances and process payment transactions.
- Update appropriate system applications/patient logs for provided services, purchased products, and scheduled surgeries.
- Assist in scheduling meetings, updating calendars, and other administrative support.
- Point of contact for all medical representatives.
- Performed pre-operative visits, by providing post-operative care instructions, answering questions, going over consents for procedures, prescriptions, imaging, tests, and surgical orders and taking before and after photos.
- Stocked exam rooms, maintain inventory, and order supplies as needed; Assist in minor in-office procedures, clean and sterilize instruments, as needed or requested.
- Trimmed sutures, pulled drains and helped medical assistants and Physician Assistant with patient care when needed.
- Practice patient confidentiality in accordance with HIPAA guidelines and company policies.
Surgery Coordinator/Administrative Assistant
Memorial Plastic Surgery
10.2016 - 09.2022
- Schedule all patients for surgery (cosmetic and insurance) and maintain the Physician's schedule to their preference.
- Coordinate with other Physician's offices for combination surgeries.
- Enhanced patient experience by efficiently scheduling surgeries and coordinating necessary pre-operative appointments.
- Streamlined communication between surgeons, patients, and hospital staff for seamless surgery coordination.
- Reduced patient wait times for surgeries by optimizing scheduling processes and ensuring all required documentation was in order.
- Greet patients and visitors promptly and professionally.
- Answer phone calls and respond to email inquiries, providing information on surgical and nonsurgical procedures of interest, or other needed information.
- Schedule appointments, update patient records, work with designated surgery centers/hospitals to coordinate patient care.
- Called patients to confirm, follow-up, or reschedule appointments/surgery, as needed.
- Obtained referrals, as needed.
- Scan, fax, and/or copy medical records into EMR system or to designated location.
- Document accurate patient information, including patient demographics, medical history, and important verbal or non-verbal communication regarding medical care.
- Maintain patient flow by utilizing EMR and alerting clinical staff upon arrival of patients.
- Review patient balances and process payment transactions.
- Update appropriate system applications/patient logs for provided services, purchased products, and scheduled surgeries.
- Assist in scheduling meetings, updating calendars, and other administrative support.
- Point of contact for all medical representatives.
- Performed pre-operative visits, by providing post-operative care instructions, answering questions, going over consents for procedures, prescriptions, imaging, tests, and surgical orders and taking before and after photos.
- Stocked exam rooms, maintain inventory, and order supplies as needed; Assist in minor in-office procedures, clean and sterilize instruments, as needed or requested.
- Trimmed sutures, pulled drains and helped medical assistants and Physician Assistant with patient care when needed.
- Practice patient confidentiality in accordance with HIPAA guidelines and company policies.
Client Family Survey Specialist/Administrative Assistant
Graystone Associates
01.2012 - 01.2016
- Responsible for processing high-volume client family surveys - 80,000 annually including mailing preparation and distribution
- Worked with programmer on upgrades and system improvements for outbound survey process
- Prepared on average of 100-120 detailed spreadsheets weekly and importing them into FoxPro
- Tracked inbound and outbound survey data including monthly postage usage per client
- Generated monthly client account reports and distributed to clients, account representatives and management
- Coordinated training and accountability calendars and processed timesheets for client billing
- Maintained individual state requirements for continuing education credits for funeral directors
- Maintained accurate office supply and detailed survey envelope inventory and worked closely with supply vendors
- Provided audit and quality control functions for inbound survey accuracy
- Managed all inbound, interoffice and outbound mail
- Coordinated special projects as assigned
- Answered incoming calls and directed calls to proper person.
Administrative Assistant- Sales Support
Neptune Society
01.2009 - 01.2012
- Processed and managed all pre-arrangement contracts including all data entry and data auditing
- Scanned and digitally filed all pertinent documents per federal regulations
- Provided first line customer service requests and researched and resolved any customer issues
- Processed managed all regulatory documentation
- Produced detailed Excel spreadsheets including weekly, monthly and annual sales data
- Answered incoming calls and directed calls to the proper person.
Education
Medical Insurance Billing and Coding -
Everest Institute
Houston, Texas01.2008
Skills
- Strong interpersonal skills including ability to communicate with upper management
- Ability for using analytical and critical thinking skills to resolve complicated issues
- Solid background in administration, with strong emphasis on cost savings and meeting budgets
- Proven Customer Service abilities including strong written and verbal communication skills
- Talent for investigating issues to determine resolution while maintaining excellent customer service
- Experience with Microsoft Office, Outlook, Publisher, E-Clinical, Symplast, Medisoft V12, SmartMailer, and Pitney Bowes products
- Deadline and detail oriented
Training
- HealthStream Training
- Intermediate Excel Training
Timeline
Front Desk Receptionist
Bayview Plastic Surgery
04.2023 - Current
Administrative Supervisor
Kimberly Carpin Plastic Surgery
12.2022 - 04.2023
Surgery Coordinator/Administrative Assistant
Memorial Plastic Surgery
10.2016 - 09.2022
Client Family Survey Specialist/Administrative Assistant
Graystone Associates
01.2012 - 01.2016
Administrative Assistant- Sales Support
Neptune Society
01.2009 - 01.2012
Medical Insurance Billing and Coding -
Everest Institute
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