Summary
Work History
Education
Skills
Timeline
Generic

Esther Hayden

Holiday,FL

Summary

Creative Business Owner with exceptional background spent in customer service. Proven leader with engaging demeanor and success working in most demanding environments. Irate customers are my specialty.

Work History

Business Owner

QZQs Place - Online Retail
Holiday, FL
01.2014 - Current
  • Consulted with customers to assess needs and propose optimal solutions.
  • Put together realistic budgets based upon costs and fees for successfully operating business.
  • Oversaw business budget planning and administration, accounting functions, purchasing.
  • Trained others in different styles of art.
  • Employed prompt decision-making and in-depth research for proposals to clients.
  • Capitalized on social media platforms to increase market awareness.
  • Created and monitored promotional approaches to increase sales and profit levels.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.

At Home Customer Service Agent

West At Home
New Port Richey, Florida
01.2006 - 01.2010
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated high attention to detail, organization and management of multiple tasks and projects simultaneously.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Enhanced productivity by staying on top of call scripts and maintaining control over direction of conversations.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.

Education

Bachelor of Arts - Studio Art

USF
Tampa

Skills

  • Industry Expertise
  • Effective Communicator
  • Work Planning and Prioritization
  • Customer Service
  • Staff Management
  • Portfolio Management and Sales Planning
  • Verbal and Written Communication
  • Notary Public

Timeline

Business Owner

QZQs Place - Online Retail
01.2014 - Current

At Home Customer Service Agent

West At Home
01.2006 - 01.2010

Bachelor of Arts - Studio Art

USF
Esther Hayden