Summary
Overview
Work History
Education
Skills
Personal Information
Ethnicity
Languages
Timeline
GeneralManager
Esther Hernandez

Esther Hernandez

Greencastle,PA

Summary

Professional leader with strong focus on team collaboration and achieving results. Skilled in process optimization, quality control, and team management. Known for adaptability and reliability, able to thrive in dynamic environments. Prepared to drive efficiency and success in production setting.

Overview

8
8
years of professional experience

Work History

Line Lead (PLO)

Instant Brand/ Corelle
09.2024 - Current


  • Reduced downtime for machinery by conducting regular maintenance checks and addressing
  • Conducted thorough quality control inspections of finished products, ensuring adherence to established specifications and industry standards.
  • Maintained open lines of communication between management and production staff, successfully resolving any conflicts or concerns that arose during daily operations.
  • Followed daily production schedules for organized and on-time deliveries.
  • Implemented safety protocols to minimize workplace accidents, protecting staff members from potential hazards.
  • Maintained organized work area by cleaning and removing hazards.

Customer service specialists

Maximus
10.2021 - 06.2024
  • Streamlined customer service operations, enhancing client satisfaction by 20% through effective communication and problem-solving
  • Led a team of customer service specialists, implementing strategies that reduced response time by 30% and improved service quality
  • Worked closely with cross-functional teams to resolve customer issues, fostering a cooperative environment that improved resolution rates
  • Accurately documented customer interactions, ensuring precise records that facilitated efficient follow-ups and enhanced service accuracy
  • Provided ongoing mentorship to team members, enhancing skill development and boosting team morale

Team lead

It works global
11.2018 - 09.2021
  • Ensured project accuracy and compliance by meticulously reviewing all deliverables, leading to zero client complaints
  • Fostered a positive team environment, boosting morale and productivity through motivational leadership and active engagement
  • Pioneered new project management techniques, enhancing team performance and successfully reducing project completion time by 10%
  • Coordinated with diverse departments to streamline communication, resulting in a 20% reduction in project delays
  • Implemented agile methodologies, accelerating project timelines by 12% and enhancing team adaptability

Supervisor

BMS
06.2017 - 12.2018
  • Streamlined processes at BMS, reducing operational inefficiencies by 20%, and ensuring optimal resource allocation
  • Motivated employees at BMS, boosting morale and achieving project deadlines consistently ahead of schedule
  • Oversaw daily operations at BMS, meticulously tracking performance metrics to ensure quality and compliance standards were met
  • Implemented strategic initiatives at BMS, driving a 15% increase in overall productivity and meeting all organizational goals
  • Enhanced team productivity by integrating new training programs, resulting in a 10% improvement in task completion rates

Education

Associate in Arts -

Cuny Bronx Community College
The Bronx
06.2017

Skills

  • Safety procedures
  • Standard operating procedures
  • Assignment delegation
  • Equipment inspections
  • Manufacturing processes
  • Materials handling
  • Machine operation
  • 5S implementation
  • Line monitoring
  • Production supervision

Personal Information

  • Age: 36
  • Driving License: 351141

Ethnicity

Dominican/American

Languages

Spanish
Native or Bilingual
English
Full Professional

Timeline

Line Lead (PLO)

Instant Brand/ Corelle
09.2024 - Current

Customer service specialists

Maximus
10.2021 - 06.2024

Team lead

It works global
11.2018 - 09.2021

Supervisor

BMS
06.2017 - 12.2018

Associate in Arts -

Cuny Bronx Community College

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Esther Hernandez