Esther Houston
Youngstown,FL
Summary
Dynamic professional with a strong work ethic and exceptional problem-solving skills, honed as an Inbound Call Center Agent at Foundever. Proven track record in enhancing customer satisfaction and fostering team collaboration, while effectively managing staff and driving strategic initiatives to achieve operational excellence.
Overview
19
19
years of professional experience
Work History
Inbound Call Center Agent
Foundever
08.2020 - Current
- Reduced call waiting times through efficient handling of inbound calls and effective problem-solving skills.
- Provided exceptional service by actively listening to customer concerns and offering tailored solutions.
- Developed a strong rapport with customers, ensuring repeat business and positive feedback.
- Improved customer satisfaction levels by promptly addressing inquiries and resolving issues.
Assistant Manager
J.C. Seafood House
06.2012 - 12.2014
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
Assistant Manager
Gulf Club Cafe
08.2006 - 05.2011
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Generated repeat business through exceptional customer service.
- Boosted employee morale by recognizing outstanding performance and celebrating team accomplishments.
- Ensured compliance with all safety regulations by conducting regular inspections of equipment/operations within the store.
- Maintained compliance with health and safety regulations, ensuring safe environment for both staff and customers.
Education
Business Administration - Business Administration And Management
Gulf Coast Community College
Panama City, FLSkills
- Strong work ethic
- Empathy and patience
- Stress tolerance
- Cross-selling and upselling
- Problem-solving skills
- Verbal and written communication
- Staff management
- Relationship building
- Strategic planning
- Conflict resolution
- Schedule preparation
- Problem-solving
- Customer relations
- Team motivation
- Staff supervision
- Goal setting
Timeline
Inbound Call Center Agent
Foundever
08.2020 - Current
Assistant Manager
J.C. Seafood House
06.2012 - 12.2014
Assistant Manager
Gulf Club Cafe
08.2006 - 05.2011
Business Administration - Business Administration And Management
Gulf Coast Community College
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