Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Esther Isazu

Clermont,FL

Summary

Customer Support professional with 7+ years of experience in high-volume, customer-facing roles.

Skilled in troubleshooting account issues, guiding users through solutions, and delivering support via

phone, chat, and structured systems. Strong attention to detail in documentation, with the ability to multitask across platforms and follow established workflows. Known for clear communication, empathy, and resolving issues efficiently. Fully available and reliable for night shift schedules.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Toddler Teacher

Ring Around the Rosey Daycare
ME
03.2024 - 06.2025

• Communicated with families to resolve concerns and provide clear updates.

• Maintained structured environments and documented progress accurately.

• Guided individuals step-by-step through routines with clarity.

• Ensured consistency and positive experiences.


Wait Staff

Coastal Landing Retirement Community
Brunswick, ME
12.2024 - 03.2025

• Handled high-volume customer interactions while maintaining service quality.

• Resolved concerns in real time to ensure satisfaction.

• Maintained organized workflows for efficiency.

• Collaborated with team members for smooth operations.

Political Canvasser

Political Campaign
Iowa City, IA
10.2024 - 11.2024

• Communicated information clearly and addressed concerns.

• Guided individuals toward informed decisions.

• Tracked interactions and followed structured processes.

Residential Direct Care Staff

NAFI
Bath, ME
02.2024 - 10.2024

• Documented daily interactions with accuracy.

• Resolved issues quickly while maintaining trust.

• Supported structured plans and communication.

• Collaborated to ensure continuity of care.

Direct Support Professional (DSP)

Morrison Center
Brewer, ME
09.2022 - 08.2023

• Maintained accurate documentation.

• Ensured compliance and clear communication.

• Resolved daily issues in a supportive environment.

Landscaper / Weed Whacker

Brockton landscaping
Brunswick, ME
06.2021 - 08.2022
  • Executed landscaping and yard work for residential properties. Operated tools efficiently to trim lawns and maintain gardens. Conducted seasonal maintenance to enhance outdoor aesthetics.

Cook / Waiter

Thornton Oaks Retirement Community
Brunswick, ME
01.2020 - 05.2021
  • Received guests, took food and drink orders, prepared meals, and ensured cleanliness of dining area.

Stocker / Cashier / Customer Service

TJ Maxx
Brunswick, ME
09.2018 - 04.2019
  • Managed stock levels to maintain optimal inventory and product availability. Assisted customers in dressing rooms to enhance shopping experience. Maintained cleanliness of store to uphold hygiene and presentation standards.

Education

High School Diploma -

Brunswick High School
Brunswick, ME
06.2022

Skills

  • Customer Support (Phone, Chat, Ticketing)
  • Troubleshooting Account & Login Issues
  • Documentation &Ticket Management
  • Clear Written Communication
  • Multitasking Across Systems
  • Process & Workflow Adherence
  • Conflict Resolution & De-escalation
  • Basic Technical Support
  • Fast Learner with New Software
  • Ticking systems (Zendesk,intercom Or similar system )
  • Insured consistency and positive experience
  • Comfortable working bf independently in remote environment

Certification

  • CPR & First Aid (Adult & Child)
  • Direct Support Professional (DSP)

Timeline

Wait Staff

Coastal Landing Retirement Community
12.2024 - 03.2025

Political Canvasser

Political Campaign
10.2024 - 11.2024

Toddler Teacher

Ring Around the Rosey Daycare
03.2024 - 06.2025

Residential Direct Care Staff

NAFI
02.2024 - 10.2024

Direct Support Professional (DSP)

Morrison Center
09.2022 - 08.2023

Landscaper / Weed Whacker

Brockton landscaping
06.2021 - 08.2022

Cook / Waiter

Thornton Oaks Retirement Community
01.2020 - 05.2021

Stocker / Cashier / Customer Service

TJ Maxx
09.2018 - 04.2019

High School Diploma -

Brunswick High School
Esther Isazu