Esther Jiang
Moscow,ID
Summary
- Adaptable and collaborative with a passion for connecting with individuals from diverse cultures.
- Maintains a positive, grateful, and cheerful spirit under all circumstances.
- Demonstrates resilience and a natural capacity to engage positively without being easily offended.
- Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
10
10
years of professional experience
Work History
English Teacher (Part-Time)
Western China Covenant College
09.2023 - Current
- Delivered engaging English language instruction to college level students, enhancing language skills and cultural understanding.
Translator and Editor
Classical Education Study Center
01.2020 - 07.2022
- Translated and edited English literature into Chinese, ensuring accuracy and elegance for Chinese audiences..
- Reviewed final works to spot and correct errors in punctuation, grammar, and translation.
Wait Staff Member
Vineyard Church
01.2015 - 07.2017
- Maintained cleanliness in dining area, contributing to a pleasant atmosphere for customers.
- Cultivated warm relationships with regular customers.
- Bussed and reset tables to keep dining room and work areas clean.
- Enhanced customer satisfaction by providing attentive service and efficiently addressing concerns.
Education
Master of Arts in TESOL (Teaching English to Speakers of Other Languages) -
University of Idaho
Moscow, ID05.2025
Bachelor of Liberal Arts -
Western China Covenant College, Chengdu, China
01.2021
Associate of English -
Wuhan University, Hubei, China
06.2018
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Complaint Handling
- Student Support
- Classroom Management
Academicextracurricularinvolvement
- Student Union Member, Western China Covenant College, 2017, 2021, Collaborating with colleagues to organize and host book clubs, interviews, and a variety of student-centered events.
- Commencement Speaker, Graduation Ceremony, Delivered a speech reflecting the college experience and future aspirations on behalf of the class of 2021.
- Choir Leader, College Choir, Directed choir performances, arranging musical pieces and leading vocal training sessions.
Languages
Chinese (Mandarin)
Native or Bilingual
Korean
Limited Working
Timeline
English Teacher (Part-Time)
Western China Covenant College
09.2023 - Current
Translator and Editor
Classical Education Study Center
01.2020 - 07.2022
Wait Staff Member
Vineyard Church
01.2015 - 07.2017
Master of Arts in TESOL (Teaching English to Speakers of Other Languages) -
University of Idaho
Bachelor of Liberal Arts -
Western China Covenant College, Chengdu, China
Associate of English -
Wuhan University, Hubei, China
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