Esther Joel

• Offering guidance to students and their families on how to properly complete financial aid and admissions forms helping instructors and administrative staff with photocopies and filing completing program-related administrative tasks for students keeping confidential student data up to date in both physical and digital files
• Provided excellent customer service to students and staff at front desk, addressing inquiries and concerns promptly.
• Maintained clean and organized office areas to present pleasant and inviting atmosphere to visitors.
• Enhanced office efficiency by organizing and maintaining files, records, and resources.
• Helped with administrative support by managing incoming calls, coordinating files, and sorting mail.
• Supported administrative staff with data entry tasks, maintaining accurate records of student information.

Respond to telephone inquiries, providing quality service to customers and associates inquiring about availability of products or status of orders

• Listen attentively to caller needs to ensure positive customer experience
• Access electronic and paper cataloging systems to look up product information and availability
• Strive for quick complaint resolution; commended by supervisor for ability to resolve problems on first call and avoid escalation of issue
• Excel within service-oriented company, demonstrating talent for communicating effectively with customers from diverse backgrounds
• Gave accurate and appropriate information to answer questions, troubleshoot issues, and resolve complaints
• Communicated with customers by telephone or in-person to provide product or service information
• Responded to customer calls and emails to answer questions about products and services.
• Handled high-volume calls, effectively addressing customer needs while maintaining professionalism.
• Managed customer issues and enhanced satisfaction by matching optimal solutions to individual customer needs.
• Collaborated with team members to streamline processes and improve overall service efficiency.
• Maintained high level of product knowledge, providing accurate information to customers.
• Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.

• Worked collaboratively with sales teams to provide pre-sales assistance, ensuring smooth onboarding experiences for new clients.
• Conferred with sales team members to evaluate processes and improve integration of after-sales assistance.
• Supported sales efforts by providing pre-sales assistance and post-sales follow-up as needed.
• Greeted and offered sales assistance to every customer upon entry into store.
• Provided exceptional after-sales support, following up with clients to ensure their satisfaction and offering assistance as needed.
• Communicated effectively with other departments involved in sales process to ensure seamless transitions between stages of vehicle preparation.